Dell

shipped a day later than... by rEVOLUTION_dt1, December 10, 2002
shipped a day later than they said it would... but then again i ordered it late at night so that's understandable. I opened the case and the first thing my eye was stuck on was a funnel like thing that was directing the heat coming off of my heat sink to   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Sales is very good. Service... by hotdog_dt1, December 9, 2002
Sales is very good. Service is terrible. Many times had interminable waits on the phone for service. Most of their service techs are ignorant; for the most part I ended up solving my problems myself without their help. In one case I had to pay Microsoft   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Straight forward and painless buying experience by jjohnston, December 8, 2002
Buying on Dell's website was relatively easy, and the computer arrived quickly. This was my second purchase online with Dell and it was similar to the first. Breaking down the experience; The selection process is interesting because   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Ordered an Ipod that Dell... by dudenotgettindell_dt1, December 7, 2002
Ordered an Ipod that Dell claims "usually ships in 1-3 days." Order time was changed by Dell to reflect delayed shipment up to 30 days. Customer support was not helpful, couldn't give a more detailed response other referring to the statement that the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Purchased 3systems in one day.... by Disappointed_dt3, December 7, 2002
Purchased 3systems in one day. Offered flat panel upgrade on3 accepted on two systems. 17"monitor too big.Dell wouldn't exchange.Ordered software never charged,never received, and they want to charge me full version price. Remember $3500 in one day.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Getting information about your order is like navigating the topiary maze in "The Shining." by davidlfiol, December 5, 2002
Dell has a very poorly designed e-commerce site when it comes to obtaining information about your account and about orders you already placed, and if they can't get that right, I don't see how they can get anything else right. I placed an   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell makes the IRS look customer-friendly by kismocles, December 4, 2002
NOTE: Be careful you are not charged sales tax on your order unless you live in: FL, KY, NC, NV, TN or TX. In this epinion I will confine myself only to Dell's customer service (which beats being confined to the institution my family wants   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I ordered a computer system... by b-line_dt1, December 2, 2002
I ordered a computer system for nephew which included a printer - very easy to order, but printer did not arrive. Almost impossible to get through voicemail loops to talk to someone. After a month and lots of time on phone, they sent printer to me   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

staffed with people trained in treating cutomers poorly by thomaslwood, November 30, 2002
I tried to order this machine from their new (Dec 2002) catalog and got nearly every excuse n the book about why I couldn’t buy it. Dell reps are rude & insensitive and think nothing of simply cutting you off. I sent a written order to   Read full review...  I would not shop here again	Overall Rating: Customer service:

Worst customer service ever by chandasz, November 18, 2002
I am so disappointed with dell. I have been a long term customer but their customer service has hit rock bottom. After trying to reach my sales rep for well over a week and then trying to reach her boss, I was forced to cancel my order. Funny thing is-   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Good computer, horrible monitor, abysmal customer service by denverbrian, November 14, 2002
Confusing site with scads of alleged "e value" numbers and codes that purport to offer discounts but actually scramble the feature set of the computer you're looking for so as to mask price increases. The Dimension 2300 I settled on (as a gift for my   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Atrocious by lockec, November 13, 2002
I read a favorable review on this site, and felt that I really needed to share my own experience and save others from making the mistake of ordering from Dell. I ordered a Dell laptop several weeks ago. Price and delivery were fine, but the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

hassle by jtsiegel, November 13, 2002
I recently ordered networking equipment (e.g. pc card, router) from Dell online. First off, the ordering process took forever b/c the 15% off they were offering did not register properly on the final purchase price. So, I spent an hour trying to get   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Once burned...should have learned by captaing, October 16, 2002
Where to begin? This is not strictly about Dell Online, but more about everything about Dell except their proprietary hardware. I usually bypass the online service after checking options and prices. I have found that calling and speaking to a rep is   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Does not live up to it's reputation by esquire202, October 14, 2002
Dell is highly a over-rated company. Customer service and technical assistants were rude, unprofessional, or just plain inept. The motherboard that came with the Dell Dimension 4400 I ordered stopping working after four weeks of use. Since I   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

A month (+) to get the product by inuka, October 11, 2002
I choose Dell because of an advertising on a PC mag they say they can deliver the product very fast then I decide to take an order for an inspiron 8200, last month. In the mail they says deliver the March 28th, ye, only one week, then I look the deliver   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Look for Bargains by john2111, October 11, 2002
Be patient and look for rebates, free shipping, etc. I bought my Dell cheaper than I could build one after finding bargains at http://hotdealsclub.com/ and http://www.slickdeals.net/. Dell's support service is not very good, IMHO. But they do have a   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Customer Service Nightmares by jamemon, October 6, 2002
Computer is fine, nice and speedy. System shipped WITHOUT the antivirus software CD or preinstalled. Still waiting. The TV out on the video card doesnt work (still waiting for my in home service). Wrong data migration software shipped, they did   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Not what they used to be! Beware! by calinny, October 4, 2002
You need only mosey over to Dell's customer care message boards to get a real feel to how Dell does business these days. I Ordered 2 systems Nov 9th was promised delivery within 5-10 days..then the fun began. My est ship date was pushed back daily. By   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

DELL IS THE ***WORST*** by mgarvin33, October 3, 2002
Do NOT buy from Dell unless you want to go CRAZY. There is NO support whatsoever -- trying going through "Tele-Hell" when you phone Dell. We have Apple computers and we bought a Dell. Guess we're spoiled by Apple (which now run Windows, too, by the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell 4 Me online - Yes! I bought a Dell, and I love it! by CyndiA, October 1, 2002
If you are thinking about buying a computer online, then Dell is a good bet. They carry a good product, the pages are easy to use, back up is available by phone, and the prices are OK. Eli (4th grade) has been having a hard year in   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell Is Still 4 Me Even When The URL Changes by Joubert, September 28, 2002
Michael Dell is a marketing genius whose self-serving autobiography pitches his company’s website with a URL printed at the bottom of every page. After several hundred pages of the www.dell.com image burned into their brain, any reader would simply   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

"The Acura of Comptuer Dealers" by forevergomer, September 27, 2002
Someone once described Dell as "the Acura of Computer Dealers" - nothing flashy, not the fastest computer, but a computer that was reliable, fast enough, and a joy to use. Purchasing from them was a similar experience - the staff wasn't exactly falling   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent Computer by tbuurs, September 26, 2002
I did not talk to a sales consultant at dell. I ordered the computer on the internet after many months of research and asking questions at all of the local department stores and MIS department personnel. I knew that I would be getting a   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Catalog and Online Customer Service Sucks! by LoriLynn1, September 20, 2002
UPDATE: TODAY 9/26/02, I GOT A CAMERA, IT ISN'T THE ONE THAT I WAS GOING TO GET ORIGINALLY BUT AN EVEN BETTER ONE. I HAD TO GO TO CUSTOMER FORUM AND GET A GIRL THERE TO HELP ME BUT SHE DID IT. I AM GOING TO POST THE LINK TO THE CUSTOMER FORUM FOR YOU   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

<b><i>Dell.com [Dell4me.com] - A Positive Shopping Experience and No Sales Tax </i></b> by dkozin, September 15, 2002
When my friend decided to buy a new PC, I suggested Dell. I have had good experience with Dell computers in the past and saw them as being less problematic than other brands in Consumer Reports. I use two Dell computers at work and have had no problems   Read full review...  I would shop here again	Overall Rating: On-time delivery:

What a headache by sc00b3rt, August 29, 2002
Purchased computer online, received 2 computers and charged for 2 computers. Didnt configure the computer correctly (check the inside of the comptuer vs. what you ordered). I will NEVER order anything from DEll   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

DELL HAS GONE TO HELL by lobango, August 20, 2002
Forget about Dell. PLEASE start a motion and stop the trend. I used to love Dell trust me. Their service on my last purchase was absolutely terrible. Buy from gateway or someone else. Here's what happened, I paid for a computer which was   Read full review...  I would not shop here again	Overall Rating:

What Dell Won't tell you about Upgrades and Tech Support. by artisttype, August 18, 2002
Anyone who wants the full story of my problems with a Dell Dimension 8100 can read my other review "Its Dud Dude," but I would like to make some additional comments here about what you need to know BEFORE you have one of their computers sitting in your   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Buy Direct, from Dell Computer by Bryan_Carey, August 6, 2002
Dell Computer is one of the largest manufacturers of computer hardware in the world. This company was founded by Michael Dell, a man who foresaw the day when computers would be as widespread and common as television sets, occupying desktops and   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Cheapest and early delivery by lt-36499525508, August 2, 2002
My new HP 1200 Printer was delivered THE NEXT DAY and I paid for ground delivery. The price paid was $50 cheaper than anyone else when I used a coupon that I found   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Buyer Beware!!! Dell = False Advertising by hottyson, July 26, 2002
Buyer Beware! Don’t expect Dell to resolve any mistakes that they have made with your order. From the numerous responses and the effort they make to evaluate their service, I truly believe that they invest a great deal of time and money to customer   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Reputable Name But Be Careful by hitek21, July 25, 2002
I placed an order for the Canon PowerShot S40 Digital camera from dell because of its big name. When I placed the order it said the item would ship in 1 - 2 weeks which was fine because I was in no hurry to receive it. After the date it was said to ship   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell.com: Quality computers and decent support at a value price by jiwhite, July 21, 2002
I have used Dell.com to order computers both for personal and business use. Most people associate Dell with the cut-rate consumer PC deals they're advertising nowadays on TV. However, Dell also sells computer servers, storage, networking, peripherals   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Good deals and reputable name by rotj, July 13, 2002
Dell is primarily a computer seller, although it sells accessories and peripherals as well. The best thing about Dell is its many promotions and coupons. Standard prices are generally higher than small merchants but revolving deals bring about some   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

No complaints by bofnyc, July 9, 2002
I ordered a PC through Dell late on a Monday afternoon (about 6 pm) and the PC arrived on Saturday. Not bad, considering there was a holiday that week (4th of July). It took only 4 full days to build and ship my PC. The person who took my order was very   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Customer service spotty at best - Windows XP service pathetic. by emmaoforange, July 8, 2002
Customer service spotty at best - Windows XP service pathetic.Long wait times. Sometimes very nice but unhelpful staff. A rare gem still causes you to wait on hold an hour. Was hung up on once recently by a truly obnoxious caller and there is no   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell is great by sshort, June 28, 2002
I had a very good experience with Dell and I also got free shipping and a very nice computer. I found that the web site was easy to use and easy to understand.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Never Again by theredsea, June 22, 2002
Having heard many good things about Dell online, I ordered a computer for Christmas. When I got my confirmation it said three weeks for shipping. I was shocked. The ads said three days. The computer would have arrived after Christmas. I then called for   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Customer Service From D-HELL by cmdrwack, June 21, 2002
I found Dell's on-line ordering web-site to be very, very useful. It allowed me to tailor a configuration precisely to my need. Most other on-line computer sites offer base configurations, with a only few things you can tailor. I talked to a Dell   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

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