Dell

Never again by paul44, August 1, 2003
Promised 2nd day, still waiting. Customer support is an endless phone maze, no response from emails.   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

A waste of time due to unresponsive, bad service. by tolouise, July 29, 2003
July 1, 2003, I ordered the Dragon NaturallySpeaking7 upgrade. Scheduled delivery was July 11, then   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Speedy delivery and great online deals make Dell the one 4-me! by openroad, July 28, 2003
----- Overview ----- I decided recently to aquire a computer system to use solely for spre   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I bought second-hand, on-line, and saved a ton of money! by semperfimom, July 27, 2003
I ordered a refurbished system and saved over $1,000. I am very happy with the product and the time   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent product and support. by rlind, July 25, 2003
I have purchased three computers from Dell and have had an excellent experience with each purchase.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

stay a way ....run by xalikat3, July 23, 2003
order a otiplex from dell got did not get the 2 512k ram that i order even thought i paid for it and   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell's first level support is based in India, and it shows. by LanRaider, July 13, 2003
The worse tech support I've ever encountered, and my job involves dealing with many tech support dep   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

An absolute nightmare. Hours of wasted time trying to correct their mistakes. Stay away! by beezle, July 8, 2003
The worst customer experience of my entire life. The order was screwed up, duplicated and double bil   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Would not honor advertised price by peebooth, July 2, 2003
Attempted to purchase the SanDisk 1 GB CompactFlash Card (SDCFB-1000-768) Flash Memory listed from D   Read full review...  I would not shop here again	Overall Rating: Customer service:

It is a great experience buying DELL products by crazygalll, June 30, 2003
I was checking on various brands of pc when I chance upon Dell. With their easy to use website n fri   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I will not do business with Dell again. EVER. by Hockeygirl1, June 30, 2003
My main problem with Dell is their customer service. I purchased a laptop computer from Dell arou   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Just Say No to Dell by ppmd, June 27, 2003
I ordered a notebook hard drive for a client via their web site. Dell automatically canceled my ord   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Website is ok but customer service afterwards is lacking by themikestr, June 26, 2003
I signed up for the 90 days same as cash---no problem. I received one statement dated 4/7 and had n   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

This will be the last time I order from Dell by sprucewood, June 24, 2003
They ordered me the wrong product, are taking their time refunding me, misrepresented contents conta   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell- the Black Plague of Customer Service by california808, June 23, 2003
Customer Service does not exist at Dell. I bought my laptop from them because of their reputation an   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell should make it more clear when items will be shipped on their website. by loweg, June 23, 2003
Dell's website was unclear in my opinion that it would take several days to ship an overnight order.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Easiest on-line transaction ever! by gm_man, June 22, 2003
I ordered my computer and was told it would take 2 weeks to arrive. I was very pleased when it show   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

My Dell PC was a dog but Dell tech support was even worse. by reybarry, June 20, 2003
For $2500 we bought a DELL PC plus on-site service for daughter entering college and began a nightma   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

An agonizing, frustrating and debilitating experience. by brynamary, June 19, 2003
My experience with Dell was so horrendous that they offered me a FREE digital camera - I never recei   Read full review...  I would not shop here again	Overall Rating: Customer service:

Don't touch, keep away, cheap materials used in components. by dsierra, June 18, 2003
web site failed to concluded the sale and order, when called customer service, 2 orders were mistake   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Since their support didn't help me, I will never support their business again. by lllrobbielll, June 13, 2003
I got a fabulous deal on an Apple iPod from Dell. The problem is their service. There were constant   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Felt like something long and hard got shoved up the rear. by philiflash, June 10, 2003
Dell has some good deals sometimes but very poor customer service. Nobody knows anything or can do a   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

TERRIBLE by bobcats71, June 6, 2003
Terrible!!!! I purchased the unit have had it for 2 weeks but have not been able to connect with my PC because I use windows NT I need a serial cable--DELL is out of stock and doesn't know when they will get it. Also, made the mistake of having it   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Terrible return policy for defective merchandise by rwkhms, June 5, 2003
We purchased a western digital hard drive from Dell. When we went to install it, the hard drive was defective. We contacted Dell, who refused to take it back, as it had been more than 30 days since we ordered the drive. Beware of this ridiculous policy   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Avoid or be cautious by hansendw, June 4, 2003
Ad says "In Stock". I ordered online and received email saying would be delivered in 2 days. 3 days later I called to find item back-ordered for ONE month. Online page still claims "in stock". Long hold time for customer service (>20   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell's humans are here: 1-800-624-9897 ext 66966 by Guru, June 4, 2003
I thought I found the best monitor for my space issues at home (and it would have been) but I quickly learned that the monitor I bought a minute before was not compatible with my system. I immediately tried to cancel the order but found the   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell does everything to make the customer happy, in my experience. by samfried, June 2, 2003
After looking and looking for a GOOD laptop (PC Replacement) computer I went for a Dell. I bought one from Dell.com I was very happy with the 1st. So I went and bought another one from Dell by phone 800.www.dell. I must admit I had problems with the   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

my experiene was in one word the greates by joanndotson, May 27, 2003
my expereince at dell was great even though it was over the phone. The sales person was the best, the order was right , and i received my system a day   Read full review...  I would shop here again	Overall Rating: On-time delivery:

DELL SUCKS......DELL SUCKS.......DELL SUCKS..... by autofixer2, May 26, 2003
My story could take 3 full pages and as a matter of fact I mailed a letter addressed to Mr. Dell and I received it back marked "return to sender". I bought 2 dimension 2350's and a inspiron 1100 notebook. The first problem was getting live   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Very good, would buy from again! by tu71586, May 25, 2003
Took a couple of days to finally ship, but overall, great price from a reputable merchant. I like the stackable   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Make sure you buy the correct product first, canceling and reordering is a pain by marksum, May 22, 2003
I ordered a linksys router from Dell model number BEFSR11. About two hours after I ordered it I determined that it was not the one I wanted. I called immediately to cancel that order and order the one I wanted. They told me that they could not cancel   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

My overall experience was OK. by kwfromdallas, May 19, 2003
I got a great price on the S45, but it was not in stock for nearly a month. Luckily, I did not need the camera in a hurry, so it worked out. The customer service department was responsive to my inquiries.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell Online Store: <i>D</i>ead <i>O</i>n <i>S</i>avvy by jetbluefan1, May 17, 2003
As if you didn’t know, Dell is one of the largest computer companies in the world. Known for high quality desktops, laptops, printers, etc., my cousin asked me to order her a product that had a copier, printer and scanner all-in-one machine. So to   Read full review...  I would shop here again	Overall Rating: On-time delivery:

I bought a dell 8250,called... by nozoma_dt100, May 17, 2003
I bought a dell 8250,called dell for a floppy and a video card problem. both incidents,their customer supports were so bad that they kept transferring my calls to different divisions,putting me on hold, and had me called different numbers. They claimed   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell turned from one of the best to THE WORST! by vmiles, May 16, 2003
Don’t Buy Dell! Here is why: 1. Their computer design may lead to turning your system into a brick. If you don’t have the right service number (according to Dell Tech “Support”) you will not be able to use it again! 2. Dell Tech “Support” doesn’t   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Good computer, lousy online service. by whatho, May 14, 2003
The shopping experience was grand. The computer is good. The service sux. auto responder, and fake people "answering" questions or complaints. I defy anyone with less than 24 hours to spend, to get a simple answer to a simple question. I simply wanted to   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

THEY DON'T CARRY INVENTORY - BIG NAME BUT HORRIBLE SERVICE by jabber5, May 14, 2003
Ordered a Canon S400 back on April 18. Camera was back-ordered despite everyone else on the planet having stock of this thing. Expected delivery date given was June 5! Stuck with it because of price..$384. Couple weeks ago the 'availability' of the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Great service! Great products! Dell is an industry leader for a reason. by wgtspook, May 9, 2003
I tried to order the Axim online, but a few of the add-ons I wanted were not showing on the site. Plus, when I selected to customize the item, none of the extras were showing with the discount that was available at the time. I called the customer service   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Ordering a Computer From Dell by ra64, May 9, 2003
When it came time for me to get a new computer, a friend recommended that I check out ordering a dell. My friend also mentioned that if I call instead of ordering online, I could get a better price. I was skeptical, but I decided to check this out. I   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I purchased a Dell dimension... by dwofl3_dt100, May 7, 2003
I purchased a Dell dimension 2350 personal computer 02/03 - It was very easy ordering. I received the computer in 3 packages. Received within 3-4 days. No problem with the rebate. Received within 10 weeks. I will be ordering through Dell again.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

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