Dell SMB

good,

 I would shop here again

I found the descriptions and Identity numbers to be very clear and easy to find. The discount was already factored in. There was some confusion with the checkout order, but it was easily corrected. Thank you for making it simple.

 I would shop here again

shopping and delivery were fine. But necessary to make 3 calls to Tech support--spent hours on the phone only to learn the printer is defective and that they would order a replacement for me--can only hope that it will come as quickly as the original and this time will be in working order. A very disappointing experience, I'm sorry I didn't purchase a printer locally where I could've gotten any problems resolved in a more timely manner.

 I would shop here again

The original website order was not a good experience. The web said $70 for additional 1G and color. It would not allow me to pick a color separately. I selected the $70 combined option, then chose the color. It added an additional $40 on top of the $70. I could not get it off after numerous attempts. I was overcharged and very disappointed. On the other hand, the shipping was terrific. It came quickly. I expected the color would have delayed it, but it didn't. The survey is also a problem. The 1st part didn't allow for a null answer if that question didn't apply. Even this one wouln't skip parts that don't apply.

 I would shop here again

Was Good, Have made purchases from Dell many time before this

 I would shop here again

very easy to use and purchase product

 I would shop here again

cannot reach dell by phone or e-mail ups will do nothing about tracking my order they say was delivered but dell needs to call them. How can they call them when I cannot reach them

 I would not shop here again

I had a problem with my credit card and waited online for 45 minutes and then told to call a phone number. I was on hold for 1 hour and then put on hold for another 1/2 hour. My time is important to me. I am not able to buy the item anywhere other than Dell. I have purchase 3 computors, 2 cameras, 3 printers and several other items from Dell. I am seriously thinking of not making anymore purchases.

 I would shop here again

Delivery dates for laptop changed 3 times from 12-17 to 12-22- to 1-10 2010. Received case a dsay early, another will arrive tomorrow and nobody seems to know when/if the mouse will ship. Laptop cancelled as it was to be CHRISTMAS gift and I will return cases and if it ever comes the mouse. Ordered all on December 1.

 I would not shop here again

I knew which LCD TV that I wanted. I searched for the best price and found it with Dell. I visited their Web site, located my TV, and within a few minutes, ordered it. It was an easy process. The TV arrived on time. I hooked it up, and it has been working great ever since. I would use Dell again in the future.

 I would shop here again

My computer is not scheduled to ship until 01/06/2010.

 I would shop here again

Questions 2 & 3 are problematic. I have not yet received product so I can't answer 2, the survey won't submit without question 2, so I have answered 2 in the negative.

 I would shop here again

I ordered a Fasttrack item on Tuesday and received it on Thursday of the same week. Excellent service and price.

 I would shop here again

I like Dell shopping

 I would shop here again

I new to purchasing on line. You all made simple-thank you. life as gotten so complicated, but you all keep it real. thanks again. hope to do more business with you soon. have a blessed day

 I would shop here again

CUSTOMER SERVICE ANSWERED ALL QUESTIONS AND WOULD HAVE MADE PURCHASE THRU THEM IF THE SIGHT HAD BEEN SECURE. PACKAGE WAS DELIVERED EARLIER THAN EXPECTED, WHICH MEANT I DIDN'T MISS A GAME! PRICE WAS THE LOWEST ANYWHERE FOR THIS MODEL AND BEAT WALMART BY $80 WITH FREE SHIPPING AND WALMART, ON-LINE OR AT THE LOCAL STORE, WOULDN'T PRICE-MATCH. WHICH WAS A GOOD THING BECAUSE DELL DELIVERED IT TO MY DOOR.

 I would shop here again

Dell's products are good. I wish Dell puts more thrust on exposure to consumers in relatively not represented markets. Pricing strategy adopted is workable. During all my purchases, I was wondering as to why a company like Dell with all those products line-ups, systems & the culture cannot beat Acer & ultimately HP

 I would shop here again

I made a purchase during a black friday sales event on 11/28/09 expected delivery date 12/3/09.  A week later I receive a delayed order, expected delivery date 12/17/09.  Today, almost two weeks later I received a expected another delay until 3/17/10 with permission to continue the order, no apologies or offers of any sort.
99% of the people who purchase are doing so for the holiday season.  This is obviously a demand that Dell cannot meet and I will never purchase during a high demand season again.  My previous purchases have also been delayed, however not to this extreme.
When the product does finally arrive I have had no complaints with the actual product.

 I would not shop here again

I was able to do a live online chat with the Dell representive and he answered all my questions in a timely matter. He ask me to place my order through him but was not difficult when I decided to do some more research on the items I was considering.

 I would shop here again

Order was made on Monday 12-07-09. On Tuesday 12-08-09, the order said that it shipped on 12-07 and was scheduled for delivery 12-08, but there was no tracking information. I was forced to call to find out what was going on. They gave me the tracking number and said it was not being delivered that day, since it had not even been picked up yet. The order was received in good condition on 12-09, but that tracking system was ridiculous.

 I would shop here again

Can only buy Dell ink at Dell.

 I would shop here again

Was very hard trying to find what i needed on their site (computer-wise). Had to go to a different site for information on one of the products as their site was wrong (hard to imagine a laptop lock <1 inch long). Tracking ok, delivery for part of order fine but would have rather had them shipped together. Online customer support during ordering not the best- could never address my problem (one of the ordering links down) even with contacting 3 people and spending >1hr with one trying to order.

 I would shop here again

Checkout process is obnoxious and contradictory!

 I would not shop here again

Great as always...

 I would shop here again

Good in all categories.

 I would shop here again

Very easy and user friendy site.

 I would shop here again

Very clumsy when ordering a laptop with a custom shell. Sometimes after selecting the custom design, the design appeared when going on to customize the laptop, sometimes not. After finally getting the item customized correctly and into the Wish List, it was clumsy getting to the account, into the wish list, and further editing the configuration when I wanted to change some of the accessories. Not always certain I was getting the latest promotional upgrades. Unfortunately, going through Dell's web site appears to be the only way to get equipment customized as desired.

 I would shop here again

Very pleased with monitor about the mouse it shows blue laser around bottom of mouse in picture but it does not. in the description it does not say it just shows it. does it or doesn't it. that is my question. it is small but I do like that. other than the blue laser not showing I am ok with it. thank you J.Bailey

 I would shop here again

Merchant failed to follow their own policies. Merchandise has not been received, and cannot be received. Will be demanding a full refund for item they could not or would not deliver.

 I would not shop here again

This is approximately my 6th or 7th order from Dell over the past years --- for "this order? the process was "in my opinion" not what I expected from Dell. When creating the order a delivery date of Dec 17 was shown, on check out (after order completed) the date changed to December 28, then when the e-mail confirmation arrived, it shows January 4. Previous orders were easy to follow the stages of the order, I can not find any updating or "progress" information on Dell's web site, other then "in production." An on-line inquiey was sent to Dell asking why the change in the delivery dates (over a week ago) --- have not receiven any reply, other then "We?ve received your message and look forward to serving you ... typical response time is 24 hours or less."

 I would shop here again

easy,but should reward coupon sometime.

 I would shop here again

I wish Dell would offer more discounted prices on print cartridges; I cannot afford to buy the four offered on discounted price. I can only buy one or two; maybe a black print and color print combo.

 I would shop here again

My shopping experience was great. I just haven't received the product yet. I ordered it on 12/4 and the estimated shipping date is 12/18. It doesn't normally take that long. Must be on back order. Status check says it's in production.

 I would shop here again

very good

 I would shop here again

I like the Dell products but the site is very confusing . I have a hard time navigating from page to page. I shop on line to take advantage of the special sales. I WONT shop on line again, because part of what was recommended to me on line turned out to be the wrong item. This is not the first time that this has happened and I have had to return items. Someone needs to check that related items are the correct ones before recommending them. The lady I talked to about the wrong item told me I had ordered that item and was not real understanding or very polite. She did, however, solve the problem.

 I would shop here again

Ordered print cartridges on Dec. 4th. Ordered 5-7 day shipping. Order has not been rec'd. Unnacceptable. Cust. svc. said it takes a long time to put them in an envelope!!?? I must allow until the 18th of Dec. Sounds like you have very slow help!!!! Terrible svc. Was on hold for too, too long. Cust. svc. is awful!!

 I would not shop here again

Tracking for a TV purchase was not avialable on their site. I had to call Dell to find out how it was shipped.

 I would shop here again

Cannot answer #6. Another option, e.g., "Not Applicable" or simply "No" is needed. No rebate was indicated. Discount or "Savings" was applied at purchase checkout. The whole issue stemmed from the inability to use or re-instate at point of sale a Dell "Preferred Customer" account. Online Chat was unable to handle the mattrer as was the secondary Financial Services rep. In effect, they were of no use to solving the problem.

 I would shop here again

This is my 4th Dell computer purchase, so I am pleased with the product and service.

 I would shop here again

I really like how well my purchase was handled

 I would shop here again