Dell SMB

I BOUGHT AN INSPIRON 8000... by BRAD_J_dt1000, April 28, 2003
I BOUGHT AN INSPIRON 8000 LAPTOP FEB 2001 AND HAVE HAD SEVERAL HARD WEAR PROBLEMS, NOTHING THAT STOP ME FROM WORKING ON MY COMPUTOR. BUT I HAVE TO SAY THAT ALTHOUGH I HAD TO STAY ON HOLD FOR A REALLY LONG TIME, DELL HAS ALWAYS COME THOUGH FOR ME. I HAVE   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

AVOID AVOID AVOID. I thought... by HawkEye_dt1, April 26, 2003
AVOID AVOID AVOID. I thought I would be able to rely on Dell. How wrong could I be? (i) I paid $160 for next day delivery. It took 4 days to arrive! Which would have cost $99. They refused to refund anything. (ii) The configuration they sent was not   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Easy and quick, best online store I've found yet. by machxii, April 26, 2003
When I first logged on, I was presented with many options: Home, Small Business, Large Business and so on. I chose 'Home' and proceeded to select 'Laptops'. At the next screen, I chose 'Inspiron 1100' and clicked 'configure'. From there on, all I did was   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I ordered my first two... by Dell_User_in_PR_dt1, April 24, 2003
I ordered my first two computers from Dell in 1998, and have ordered two more within the past three months. I have always been pleased with the performance of the computers, and the quality of their customer service. I have always received prompt and   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I purchased my Dell in... by Cherry21_dt1, April 21, 2003
I purchased my Dell in Jan. 02-good computer. I financed through dell, and its a rip-off. stay away. As of today, I am still waiting for my rebate of $100 from Dell. I contacted them in March and they said for me to fax it to them (the packing slip). I   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

The computer is ok but the hassle to get it is horrendous by lunasea74, April 21, 2003
I must admit that I bought the Dell computer on an impulse after seeing the great deals it offered. Plus, it was time for me to replace the 7yr old Compaq. Ordering the computer was very easy since Dell specified the computer components, making it   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Customer service stinks. I had... by Miguelito_dt1, April 21, 2003
Customer service stinks. I had to go through about 10 voice prompts to get to a sales person. I ordered the S400 on 4/3 and they verbally guaranteed it would be delivered before 4/18. It is now 4/21 and still no camera! I can't even get in touch with my   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

i ordered a dimension 8250... by danjdc_dt1, April 19, 2003
i ordered a dimension 8250 (~$3100)and a canon s50 power-shot digital camera from dell and i am very pleased...delivery was a bit slow due to add-ons i ordered but the product itself is excellent. i am a network admin for the fed. govt. and we have   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

The Greatest Deals are @ Dell! by bruisedlee, April 15, 2003
I never thought I'd find my digital camera and the deepest discounts ever at Dell4me.com. This is my first purchase with them, and I instantly saved $80. Add to that an in-house rebate for $20, which amounts to a hundred bucks of savings! (Plus, it was   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I tried to buy Canon... by foobar_dt2, April 14, 2003
I tried to buy Canon S400 at DELL. Seem to repackage: have a 16MB CF card not 32MB card. Web page doesn't list the content of the package. Email support only refered to phone sales. Person barely spoke English. It took 3 min until he found the correct   Read full review...  I would not shop here again	Overall Rating: Customer service:

Excellent deal with a great price and fast shipping by lcamden914, April 12, 2003
Pleasure. Easy to custom build a computer. Item shipped EARLY and in excellent condition. Many free upgrades included. Exactly as   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

On my 18-month old Dimension... by Donald_dt1, April 10, 2003
On my 18-month old Dimension 8100 I am now on a 2nd Motherboard, a 2nd CPU, a 2nd CD-RW, a 2nd Fan and - get this - a 4th (yes, 4th) Hard Drive! All replacements are refurbished. Service reps frequently contradict each other. They absolutely refused to   Read full review...  I would not shop here again	Overall Rating: Customer service:

I purchased a dell computer...... by mitten_dt1, April 10, 2003
I purchased a dell computer... ordering was easy. They delivered it in less than one week. I recently purchased a cannon digital camera from dell....I have no complaints. Working with this company has been nothing but positive for me and highly   Read full review...  I would shop here again	Overall Rating: On-time delivery:

I am really impressed. I... by impressed_dt50, April 9, 2003
I am really impressed. I bought a $449 Canon digital camera from Dell 1 year and 35 days ago. Yesterday, the LCD screen stopped working. There was a 1 yr warranty. Eventhough it has been 35 days past the 1 yr, they are sending me a full refund, by   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Customer Serv. Stinks! Quality?? Just recvd. my... by Pete1_dt1, April 9, 2003
Customer Serv. Stinks! Quality?? Just recvd. my Dell 8250. When I set it up, the spkrs. did not work. Let me start off by saying, that I HAD to rate their C.S. as a 1, a 0 would be better. Each time you call,expect LONG hold time. NO JOKE! I am   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

easy and relatively inexpensive by chrisaug, April 8, 2003
If you're an average user and know what you're looking for, this is a great site, selling a superior product, at a reasonable price. They are almost always offering deals, free mutli-function, digital camera, PDA, etc. If you need computers explained   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I found my Dell experience to painless and easy by dstracker, April 4, 2003
I got a Dell Inspiron and I'm extremely pleased with both it and the service I received. My only complaint, there are too many "I'll switch you to.." areas. They should have one phone number for each area to avoid this. Otherwise, I'm very pleased   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell4Me (Dell on-line) - Think twice if your time or adrenal glands have any value. by savantcenti, April 2, 2003
I purchased a 4550 PC from Dell on January 2, 2003. One of the promotional promises was a $100 rebate. I exactingly filed for my rebate two weeks later; at my first posting of this review, it is April 14, and I have no rebate, no assurance of a rebate,   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Re: Dell Axim. However I... by Frustrated_Dell_user_dt1, April 1, 2003
Re: Dell Axim. However I have encountered a problem with support - both on the payment end and on use of the product.After many phone transfers, 5 hours on 2 continents with support,I gave up and finally taught myself the basics and still have many   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Lousy, unreliable; totally insensitive to customer needs. by jerpat3126, March 31, 2003
Ordered Canon 10D camera, by phone, on 3/12/03 & confirmed it would be shipped 3/17/03. Had not shipped by 3/19/03 so I called Dell & was told it was back-ordered, with ETA 4/16/03, but I couldn't cancel because "the system won't allow cancellation of   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I ordered a Dell Dimension... by NoRebateToDate_dt1000, March 31, 2003
I ordered a Dell Dimension in Early December. The system came with $560.00 in total rebates. Yes, I have contacted Dell Cust Service. My advice... if you order Dell and expect a rebate... make copies of everything... follow rebate instructions to the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Dell hires the best Customer Service reps in the business. by k4tbn, March 29, 2003
I surfed. I discovered. I bought.... I heard so many good things about Dell, I thought I'd give them a try. I went online and cruised the Dell site and quickly found what I wanted and then placed an order. Very easy to navigate the sight and even   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Great experience, no major problems to this day. by bonk102, March 25, 2003
After having purchased 2 computer systems, 1 monitor, 2 printers, and a PDA through dell's website, i must say that they are one of the better online retailers i have dealt with. Their prices are average to spectacular, depending on the sale   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent - customer oriented. Arrived 2 weeks early! by mikola, March 25, 2003
Excellent people! I haven't spoke with support yet so we will see. Wonderful sales folks!! They were able to add in a few "freebie" items to my package. I got a great system at a great price and will only buy dell   Read full review...  I would shop here again	Overall Rating: On-time delivery:

After four orders (camera, system,... by George, March 22, 2003
After four orders (camera, system, 2 hard drives) from Dell in two years, I've always gotten a good product and received it quickly. I haven't had to call support yet, so I can't rate it. Peace.   Read full review...  I would shop here again	Overall Rating: On-time delivery:

most frustrating dealing of my life.got nothing but lip service by allloyd, March 18, 2003
I was lulled into a false sense of security after a very satisfactory online purchase of a Dell Computer from the small business division last November. I ordered a digital camera mid February. It was not as represented and came without the docking   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I have ordered several computer... by howdumb7_dt1, March 14, 2003
I have ordered several computer parts from Dell and also 2 canon S200. One have to realize that Dell is one of the biggest name in computer and their business is global so they can't always have everything in stock. I do have to say that shipping takes   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Who would've guessed the "Dude" was the smartest person there? by swkreiter, March 13, 2003
Second review in 2 days. Just canceled 2nd attempt to get an 8250 after ship date came and went. And went. One Cust.Service(?) person told me the first computer was diverted to a big order for the war against Iraq! Another told me the web info was wrong   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I love my computer and I would recommend a Dell. by funkybich, March 12, 2003
I ordered my Dell and was told it would be delivered on the 13th of January which was 12 business days after ordering. It arrived right on time which I was happy about. the only problem I had was that I was not told it would not come with a USB cable,   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Wow. My Dimension 8250 is... by happygrl_dt1, March 5, 2003
Wow. My Dimension 8250 is only 5 weeks old, but ordering was easy and I had the PC within six business days. I certainly hope I don't have the problems other reviewers have. I was going to order a printer from Dell, but am thinking that Amazon is   Read full review...  I would shop here again	Overall Rating: On-time delivery:

Well my 4550 Dimension arrived... by ca_cowboy_dt1, February 24, 2003
Well my 4550 Dimension arrived far quicker than i anticipated. Ordered it on Valentines Day at about 8 PM, rec'd it in Canada (near Toronto) on the following Wednesday. Wow! Fast! But order was split as 1184 router and 1180 pci card come from somewhere   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Why I Won't Go With Dell by sdeinhorn, February 23, 2003
I decided to buy a digital camera (Canon Powershot S45). After extensive shopping around, I found a good price at Dell. I was elated--after all, Dell is a reputable online dealer, right? Well, after my experience I would rather take a chance with   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Lacie firewire 48x CD-RW... back order? What?? by stefleaf, February 17, 2003
Last January 27, I was shopping around for a good deal on the Lacie firewire 48x CD-RW drive in the sleek new D2 design. It retails for about $179 in most places. I found it on Dell for $135, with free standard shipping. Pretty good, right? I placed   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Dell4Me is Not 4 Me by KCBLUEGAL, February 16, 2003
Background: My six-year old computer, a Gateway, was getting a little ancient by today's standards, so I decided to purchase a new computer. I was completely happy with my Gateway computer, but my husband persuaded me to go with a Dell this   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Has Dell Gotten Worse? by kentski, February 12, 2003
I recently purchased a Dimension 4500 Series computer from Dell, having retired a Dimension V400c that I had owned for four years and was very happy with. My first experience with Dell went without incident, so I figured that I would again give   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Love the pda but not the company! by techead24, February 10, 2003
I purchased an axim and waited for it to arrive. The day it was to be shipped (2 weeks after I ordered it) I was told it was on backorder and would not come for another 3-4 weeks. When I finally got it the documentation on the program was very limited   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Ordered a Dell PDA. @... by nodelleveragain_dt1, February 6, 2003
Ordered a Dell PDA. @ days before shipping and billing had to change charge card due to ID theft. Dell said they could not do that and had to cancel the order and reorder the product and wait another 6 to 8 weeks. Wonder what would happen if Macy's   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

"Award winning Customer Service" HA HA HA HA HA by patdmoose, January 31, 2003
I placed an order for a 2350 from Dells online store. Instead of just paying for it with my CC, I decided to apply for their online financing which was offering 6 months at 0.0% interest. The button to apply for this said that I would get instant   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

I can live with it. But not totally happy. by oriental, January 27, 2003
Due to STUPID school policy we have been stuck with Dell for years. Having ordered over 10 PCs from them I have to say the general experience was ~~~ ok. Product selection: ok Prior to this policy saying we have to order from   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Avoid at all costs! by nau88xj, January 21, 2003
Worst customer care ever. Be ready to hire a full-time babysitter if you order from Dell! I have had problems with delivery times, lies, and now harassing phone calls and letters for me to return the original unit which was burnt down in the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

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