Dell Small Office

way too many phone transfers and no one ever resolved my problem.

 I would not shop here again

Your web site was a major hassle, trying to make sure that a number 8 black cartridge would work. I've been using 5's. I tried four or five times to reestablish a password. Despite advice that one would be emailed to me, one never was, at least to my email account. It finally popped up on the site. Before I order again, I will check prices with Amazon. I find their site much easier to use. Richard Ford

 I would not shop here again

entered service tag# and memory desired. options came up. very easy to use. estimated deliver was friday jan 15 - delivered on monday jan 18

 I would shop here again

excellent computer, good price, repaid delivery,almost flawless process. the only failure was tracking the package but since I got it in 36 hours from order time who cares,

 I would shop here again

Fine

 I would shop here again

You need to be a computer Geek to naviagte the Dell site and find want you want or how to order it.

 I would shop here again

I went to Dell simply because no one else carrys their ink cartridges. When clicking the reorder URL provided with my Dell 968w I got all kinds of expensive ink cartridge package deals thrown at me, when I only wanted to replace one (1) black ink cartridge--that's all. I had to put up with their package sales crap just to find what I wanted to order. They always stick the most expensive packages up front, and you have to hunt to find the simple thing you want to buy.

 I would shop here again

Very good in ordering and receiving on time.

 I would shop here again

The website is clunky and a bit confusing. When I entered the product code in the search box, it did not take me to the product. It took about five times longer than it should have just to order toner. Fail.

 I would shop here again

I've bought at least six computers from Dell so that should tell you of my level of satisfaction.

 I would shop here again

I've bought at least six computers from Dell so that should tell you of my level of satisfaction.

 I would shop here again

Confused by the inforamtion on shipping. It says my computer is in production but it also says it was shipped. It has a updated shipping date from the 25th to the 16th. I do not know what is going on with the shipment or even if it has shiped. I need to be home at the time and I am not getting accuarte information.

 I would shop here again

Nothing to complain. Everything worked out the way I did expect it.

 I would shop here again

the best way to shop,in the comfort of home with the highly qualified sales personnel. the sales staff do not pressure sell anything. they assist me with the item i need and make efforts to tell me if the item is on sale or discounted. they are super courteous and well qualified on the items. they do not rush me on any item and take the time to answer all my asked questions to my total satisfaction. it is far better than going to a store. i recommend you to anyone. charles and florence walters.

 I would shop here again

Easy and delivered as expected.

 I would shop here again

It was ok

 I would shop here again

the information to receive the rebate was not included in the packaging or in my e-mail correspondence with Dell: sales receipt with the date, price and purchase location. please e-mail me this information so I can complete the required form for the rebate. thanks, dsb

 I would shop here again

The service is excellent.

 I would shop here again

I call about memory and spent a hour on the phone, what a waste of time. Your agents suck!

 I would shop here again

Laptop is being built and not scheduled to ship until 21 Januart 2010.

 I would shop here again

It was easy and enjoyable.

 I would shop here again

Have had very good service online and on the phone when I needed more info on the computer system for my son at another address.

 I would shop here again

Dell was speedy and on time, as usual.

 I would shop here again

dell has been good for me overall considering I have purchased quite a few puters 8 or so and other stuff over many years.(printers, and game systems) One thing I do have to say about Dell is, nowdays I think their computers are a bit overpriced; which would be worth it if their service personel could speak english and not just read from the knowledge base over in pakistan. I have stoped buying Dell computers and have switched but I have found out the HP's I recently purchased come with middle east service help also. I will build my own as I have in the past so any service will come from the good old USA from now on. To hell with the middle east they are trying to kill us, so why give them our business?? Just my 2cents worth I build my own now, they work the same or better.

 I would shop here again

Easy as always - that's why I've been using Dell for 17 years!

 I would shop here again

Have not rec'd the product but when I do, I can answer these questions more accurately. Dell is pretty good but their Customer Service needs some serious improvements.

 I would shop here again

product due for delivery was not delivered the date stated in order form was very disappointed because scheduled day off to receive item and had to make other arrangements

 I would shop here again

II feel more details for shipping should be offer; like gift or family member

 I would shop here again

The shipping took longer than I expected, although it did not take longer than suggested when I ordered.

 I would shop here again

I did not like the online ordering. I thought I was being steered toward more expensive purchases when all I wanted was a cartridge of black ink and a cartridge of color ink. It took a while to find these because of all the other products that were put before me.

 I would shop here again

My Purchase was made through the Internet. The biggest problem I had was getting details on the provided and optional programs offered. Otherwise, I thought the website worked well.

 I would shop here again

The are 2 dire areas that need improvement on the website. First is it needs to better explain the BENEFITS of different upgrade options. Comparative lists of tech specs are not very helpful. Second is one can not get to their wish list if their shopping cart is empty. The system will not bring up the shopping cart if it is empty. Therefore one can not get to their wish list through it when it is empty. I could not find an obvious alternative way to get to the wish list.

 I would shop here again

Great servive.

 I would shop here again

My complete shopping experience was excellent with Dell and I am very satisfied with their products.

 I would shop here again

very good

 I would shop here again

Received Dell Gift cards for Christmas. Unfortunately the Dell website does not allow multiple gift cards to be used a checkout. Only 1, then a credit card. Link provided gives a toll free number to call which turned out to be the regular customer service. Voice menu is a nightmare. When I finally got to talk to a person to combine the multiple gift cards into one he acted like he didn't know what I was talking about, said he was going to put me on hold, but I was sent back to the original voice menu. I said I would purchase again from Dell in the future but that is only because they are the only game in town, not because of any great satisfaction with their service.

 I would shop here again

Dell shipped the order promptly and it was exactly what was ordered. My complaint was with the placement of the order. All I wanted to do was get some replacement ink for a cartledge that was empty and the dell web site made you navigate through many promos & prompts to see what else they could sell - and it was very time comsuming to find the product I actually wanted without nagivating through all this unnecessary. In 2010 I plan to update my computer and based on this experience I may not consider the Dell web site even though I get a discount by bieing a Boeing employee

 I would shop here again

The machine will not ship until late January. I think that's a long time to wait.

 I would shop here again

It was fine EXCEPT when I called to return a cable, I was re-routed 4 times, and had to give the same information 5 times (each time speaking to an actual person) before the last person finally took care of it. The end result was fine, but why 4 transfers when the first transfer person said" I'm transferring you to a person to take care of this."?

 I would shop here again

All my Dell transactions have been good!

 I would shop here again