Cymax

Cymax
Average Rating: 3.67/5.0 store rating
Customer Service 0
On-Time Delivery 0
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Great products for great prices

by Cymax Stores Shopper, January 12, 2014
Great products for great prices

  I would shop here again
Overall Rating: 4/5.0 store rating
 
Worst online & customer service experience ever! Ordered 9-piece dining room set back in November in order to have it at our new house for Christmas dinner. Set finally arrived on December 9th with the table itself being heavily damaged--the box had   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Let's break the down the good and the bad of this company. The customer service is wonderful, they are very happy people that answer the phones. The good ends here. The customer service center seems to be somewhere in India, so even though they   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellant

by Cymax Stores Shopper, August 14, 2013
Excellant

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I wrote them a rather truthful review on their FB page explaining how horrible this company is!!!!!!!!  Of course they now have blocked me from their page!  ordered a 9 pc. dining set over a month and a half ago.  When I ordered it my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

DO NOT BUY FROM THIS CUSTOMER!

by jansaldo, July 10, 2013
DO NOT BUY FROM THIS COMPANY!!!  I spent over 1800.00 to purchase furniture in December of 2012.  The item came damaged.  It took me 3 months to get a replacement, not to say the shipping was a nighmare.  I received the second item and is also damaged.  I have been fighting with the company and still do not have a refund.  So to say, I am probably out 1800.00 dollars.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I do not recommend using this online store. Their website seems to give you the opinion that they are focused on customer service. They have a very long way to go.I ordered an item and Cymax gave me an estimated ship date range. I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Atrocious- I would never buy from them again.

by keith111, November 20, 2012
Absolutely the worst online buying experience I have ever had. I ordered a set of bunk beds, they arrived but the staircase was damaged and their were a few minor things on on the bunks themselves. A call to customer service, was just a run around- I sent pictures and was assured I would receive a refund worth my time as I had repaired some of the damage and decided I could live with the scratches if they would discount the price. It's been 4 weeks and no one has returned calls or emails. Absolutely do not buy from this company. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Terrible expirience - never deal with them again.

by mishania1, November 16, 2012
Don’t buy from CYMAX. It’s total rip-off. I ordered online the bed for my daughter for $325 + pencil box as filler to qualify for a discount. The pencil box came broken. Filed the replacement - still waiting – no answer. Got the call for delivery of the bed – business time only. I took the day off in order to receive and assemble it. The bed did not arrive. When I called the CYMAX spending more than 40 minutes on phone, they told me that the shipping company will contact me in a week after and reschedule the delivery!!!! No apologies or explanation. When I tried to return, the rep spent 10 minutes on the phone (after 30 minutes waiting again) not to do it because of “restocking fee”. He told me that I will receive RMA paperwork in 3-5 business days. 3-5 days just to file return!!!! Gr-rrrrrr. Never deal with this company again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Worst Online Company Ever!

by ericgirardin, November 8, 2012
Please listen to the people who have had issues.  Won't go into detail, but pretty much the same experience.

I'm in the middle of it right now and getting the run around.  They are the worst online company I have ever dealt with.

Buyer Beware!

PS  They don't make any furniture and are just a middle man, so if the product quality is bad, it's the manufacturer, not them. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Cymax really came through for me!

by hair-salon, November 2, 2012
I was in desperate need of a desk at my salon. I ordered a desk on Monday, the day hurricane Sandy was in full force. After ordering, I read all the negative reviews. needless to say, I freaked. It turned out there was no need, the desk arrived 3 days later! Yes, the box was dented and had serious scratches on it but the desk was so well packed that there wasn't a scratch on it. It was easy to assemble and looks great! Thanks Cymax! 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Felt Stalked

by cyberghia, October 23, 2012
Customer service a little too helpful. Never ordered only put things in my cart and did not complete financial info for purchase. I needed to "think about it". 3 days later they email me to remind me I haven't given payment info. This has NEVER happened to me with any other online retailer.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DON'T DO IT!

by busybuyer, October 12, 2012
THE.WORST.CUSTOMER.SERVICE.EVER!!

I ordered a simple 3-drawer filing cabinet from them.

The warehouse called me two days after the order was placed to inform me of the shipping date....it never came.

They called again the next week to inform me of the shipping...I then told them to keep it as we found something else instead and asked for my refund.

Now here's the funny part of this story....the cabinet was $299 but after being charged with restocking fee, outgoing shipping fee AND back to warehouse shipping fee ...my refund would be $37...I'll wait until you're done laughing....and the manager had the audacity to tell me, the customer, that it was my fault for not reading the "fine  line" meanwhile, I'm telling him that the product is not in my possession and that they were a week late with delivery.   He even started negotiating the refund with me...can you believe that?!?

Never again! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

When the package arrived the bottoms of...

by Cymax Stores Shopper, August 5, 2012
When the package arrived the bottoms of the drawers were missing. We placed a call and have yet to receive the pieces I need. I had ordered from them in the past, but won't be ordering from them again. I am very disappointed. The chest of drawers cost me $150.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I never had this bad experiences with any online seller

by minji10, August 2, 2012
Do not buy stuff from cymax.com. They have the worst consumers' support system. Whenever I connected to talk to them, what they do is "only" apologizing. What I would need is not "only" apologizing, but my correct item delivered ! For your sake, never never buy anything from cymax.com

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Fine

by brittlabeck, July 14, 2012
I did not order a lot from Cymax but they were good.  I got my furniture on time and it was easy to talk to the customer service department.  My experience with Cymax has been fine.  They are a big company with a HUGE selection and they have good prices.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I placed my order on May 26th, today is...

by Cymax Stores Shopper, June 29, 2012
I placed my order on May 26th, today is June 29th and I have not received my order. Have called 4 times and each time I have been given a different story as to why my merchandise has not arrived. Today I requested a refund and was told that I can not have a refund as my merchandise "shipped at the beginning of the month" and that Cymax needs to "track" said merchandise to find out where it is. Last week I was told that the "distributer did not receive my order" from Cymax, but my order was now correctly submitted and I would be receiving e-mail confirmation of shipment. Cymax keeps promising to e-mail me with the results of their "investigations"-I have not received a single e-mail.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

VERY poor instruction on how to piy...

by Cymax Stores Shopper, June 18, 2012
VERY poor instruction on how to piy togetrhe the screws and connection was not laber or put in a seprate bag, took and extra two hours trying to figure ouy how to put together. Poor shipping crate which resulted in damage doing shipping, it was replace in a timley manner but as there was two package in the shipping did not opne both until I could put together so took an extra two week before could use tge product.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

no shipment notification of any items...

by Cymax Stores Shopper, June 13, 2012
no shipment notification of any items ordered

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I found what I wanted quickly. It was...

by Cymax Stores Shopper, June 13, 2012
I found what I wanted quickly. It was a great price and there was no shipping. I couldn't ask for more. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The merchandise was very good quality!...

by Cymax Stores Shopper, June 11, 2012
The merchandise was very good quality! The product arrived ahead of schedule-I was thrilled about that. I was concerned when it arrived both end of the box look like they had been dropped (they were slightly hanging open)I was hoping that the ends of the dresser were not damaged. Unfortunately the corners were slightly damaged. My husband had started to assemble it to surprise me otherwise I would have called to send it back. Everything else was fantastic and would defintely use Cymax again to purchase items-great quality for great price-just need more packing on corners in case delivery company drops product. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Some of the furniture arrived damaged....

by Cymax Stores Shopper, June 11, 2012
Some of the furniture arrived damaged. Looks nice despite this issue.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I was very satisfied; however, I wish...

by Cymax Stores Shopper, June 11, 2012
I was very satisfied; however, I wish the plugs that hid the bolts of the chair were sturdier instead of thin plastic. I chipped one when I tapped it into the hole. Otherwise, I love the chair, & it's very comfortable.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They had a lot of futon covers to...

by Cymax Stores Shopper, June 10, 2012
They had a lot of futon covers to choose from at a comparable price. It came a lot faster than I had expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Everything went together very well....

by Cymax Stores Shopper, June 10, 2012
Everything went together very well. Packaging of the hardware to put the cart together was excellent resulting in no problems putting it together.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was overall satisfied with the...

by Cymax Stores Shopper, June 10, 2012
I was overall satisfied with the product and the service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Navigating the Cymax site was fine....

by Cymax Stores Shopper, June 9, 2012
Navigating the Cymax site was fine. Delivery of the goods took a little longer than expected.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Picture showed wood areas much better...

by Cymax Stores Shopper, June 8, 2012
Picture showed wood areas much better than they really look wood areas are really cheap looking. one of the wooden arms is split and I have to fill out a form take a picture submit and hopefully it will be replaced considering returning whole thing

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Even though the item was in stock it...

by Cymax Stores Shopper, June 8, 2012
Even though the item was in stock it took them 10 before they actually shipped it out.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Shopping was easy. Product isn't...

by Cymax Stores Shopper, June 8, 2012
Shopping was easy. Product isn't quite what I expected but it's ok. Write up made it look better than it is. It's also smaller than write up said.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I DON'T KNOW HOW LONG IT TAKES TO...

by Cymax Stores Shopper, June 7, 2012
I DON'T KNOW HOW LONG IT TAKES TO DELIVER KNEW AT LEAST 3 WEEKS BUT HAVE NO NOTICE WHERE MY PURCHASE IS!!!!! I SAY YES I WOULD PURCHASE AGAIN WITH THE HOPES THEY TREAT THEIR CUSTOMER BETTER

  I would shop here again
Overall Rating: 4/5.0 store rating
 

No problems - product as expected and...

by Cymax Stores Shopper, June 7, 2012
No problems - product as expected and even arrived earlier than expected.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I thought it was on back order but I...

by Cymax Stores Shopper, June 6, 2012
I thought it was on back order but I greatly surprised to get it in less than a week.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was the most horrible experience I...

by Cymax Stores Shopper, June 5, 2012
This was the most horrible experience I ever had. Tried to cancel my order because of a long time of shipment . Called customer Service over 5 times spoke to managers was placed on hold for a hour and 1/2 hours the other 4 times I called. The assistance is rood and and poor customer service including the managers.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

extremely reliable with quality product

by Cymax Stores Shopper, June 4, 2012
extremely reliable with quality product

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The quality and timely delivery would...

by Cymax Stores Shopper, June 4, 2012
The quality and timely delivery would make me want to shop here again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The prices were competative and the...

by Cymax Stores Shopper, June 4, 2012
The prices were competative and the selection was very good. I would visit this site again for future purchases.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Fed ex delivered my product to the...

by Cymax Stores Shopper, June 2, 2012
Fed ex delivered my product to the wrong address. Currently they are trying to retrieve it.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Ordering was easy and I liked no...

by Cymax Stores Shopper, May 31, 2012
Ordering was easy and I liked no shipping charge.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very happy with products. easy to...

by Cymax Stores Shopper, May 31, 2012
Very happy with products. easy to assemble and perfect for purpose in spare bedroom.

  I would shop here again
Overall Rating: 5/5.0 store rating

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