Crucial Technology

Customer service sucks.  Nice app to help select your memory and good price.  But heaven forbid something goes wrong, like UPS loses your package.  Then it's "our UPS rep promises it will be delivered today" or "No, we cancelled the replacement order you were promised yesterday because our UPS rep told us to and your package will be delivered today."  Not. 

 I would not shop here again

Used Crucial for years, but in the last couple of months, they have deteriorated.  Sent wrong memory on last order, need to exchange.  Used their "free" shipping.  It's taking forever.  They farmed it out to a company UPSInovations.  S  L  O  W.  2 weeks still have not received. Estimate another week or 2.
I am in shipping.  You can ship accross the country in a week.
Tried to call Customer Service (If you can find the phone number), 30 minute estimated wait time.  Tried to use "chat".  No one was available.

 I would not shop here again

In January I ordered a RAm upgrade using their website for reference. Everything went smoothly and I ordered the prescribed upgrade. When I didn't get a shipping notice in a couple of days I called the company and talked to a sales rep who told me that they had run out of that product and were waiting for a shipment. He double checked and found that the shipment was in and told me that they would upgrade the shipping at no charge to get it to me quicker. They did as he said they would do and it arrived in two days. Other than a lack of communication this was a pleasant experience. The product worked fine.

 I would shop here again

Be Prepared to WAIT for your Product, unless you paid the Shipping Premium!!...
Crucial's shipping dept. is severely understaffed. This leaves the company deliberately delaying shipment for those customers who do not pay for "expedited" delivery. Worse yet: while you're waiting for your product, the website says "ready to be delivered"--day after day--but in this case "ready" means NOTHING whatsoever, certainly not an indicator of when delivery will actually occur. To add a final insult, if you call to speak to a real person about your order, be prepared to wait fifteen minutes or more, only to be told there they have no idea when your product will actually ship.

Worst shipping ever -- Buyer Beware!

 I would not shop here again

Disappointed.  Had an order put on hold which was supposed to ship same day but was at least notified of this error later that day.  Order was supposed to ship within 2-3 business days and on the 4th business day I contacted Customer service inquiring about the status of my order.  She told me that the product should ship today but she could make no guarantees.  I asked if she could expedite my order due to the delay and she said no "we have followed our protocal".  I started a new "live chat session" (waited over 15min on phone and couldn't get anyone) and asked to cancell my order because I found the memory for $10 cheaper at a store by my house. This time the representative offered to overnight me the product but then she apologized and corrected herself stating that THE PRODUCT WAS NOT EVEN AVAILABLE - are you kidding me?  I have purchased hundreds of goods on the internet before and this is NOT how you conduct business and the end of the story is they will no longer be receiving mine. 

 I would not shop here again

I have a current outstanding order with them and guess what - it is already 1 week old. Credit has even approved it during the start of the week. Everytime I write to them as well as live chat with them (which I do everyday), I get the assurance that it   Read full review...

 I would not shop here again

Having heard good things about Crucial, I ordered from them when I wanted to increase the RAM in my computer. I ordered what their website said would be compatible. But when I received the order, the memory modules didn't work with my machine. I called   Read full review...

 I would not shop here again

I am not a happy bunny. The service has tuned for the worse. I have ordered some memory from them and after 3 weeks I have received nothing. They have already taken the money from my account. After speaking to them with various phone calls they said there is nothing they can do for another 2 weeks and I am NOT allowed to cancel my order (not what I understand from DTI). With one phone call they said the order has been shipped, with another they say they had to order because it is out of stock. Nothing was even considered to resolved my problem.

I have now wasted 4 weeks waiting in vein. If I went to PC world and paying a little more I would have have the items the same day. Once I was a Crucial loyalist now I'm not.

 I would not shop here again

I experienced no problems with my recent order for a 512 MB RAM upgrade for my husband's Compaq Presario notebook computer. I decided to order directly from the company because they guaranteed compatibility with my exact computer model number and   Read full review...

 I would shop here again

I ordered ~$800 worth of memory from them over two weeks ago, but haven't heard anything from them. I checked the order status, and found that the order had been cancelled. I checked my system logs to see if I had missed any e-mails from them. It turns out that their system truncated my e-mail address from user@xxx.yyy.zzz to user@yyy.zzz, which is an invalid address, so the e-mail bounced.

I added an alias so I can get any future e-mail from them, then send an e-mail to customer service, but never got any reply.

I called customer service, and asked the agent why the order had been cancelled. She said that they could not confirm the bill to address. I asked her to confirm the address they had, and it was correct. I have made many other purchases from several other web sites, giving the same information and never had any problem before.

The customer service representative did not seem to have any interest in my business, or even trying to resolve any of the issues. I've already ordered the same memory from another vendor, using all the same information, and within hours gotten an e-mail confirming shipment.

 I would not shop here again

I recently purchased memory for my Dell entry level server. Excellent service, timely shipped and good price. I am able to quickly find the memory i want using their drill down tool where i can select my computer model. Very easy to use.

 I would shop here again

My 5-year-old computer was S-L-O-W. Very S--L--O--W. It had 256 RAM, so it was time to learn about computer memory. I went to the Dell site, found something that I thought would work, then called their customer service line to verify the part. After   Read full review...

 I would shop here again

Delivery shipped almost instantly after I ordered, however since free shipping option is 5-7 days UPS Ground, it took a little longer than I would've expected but that's not really their fault now is it? The order had everything I requested, exact same graphics card and memory modules I need for my system. The memory advisor was very helpful for making the decision of how much memory to order. Everything went perfect so there was no need to contact customer service and I would definitely recommend Crucial to anybody with similar needs.

 I would shop here again

Good prices, great memory selection tool, fast delivery and shipping.

As the only real American memory manufacturer left, support this company.

 I would shop here again

Crucial is the greatest place to buy memory. Not only is their product excellent, it is backed up by a warranty that's actually REAL and their customer service is great. I bought a 256MB memory stick for my computer and had it for FOUR years when suddenly it went bad. They were able to find my old order and send me a replacement at no charge. Now that is a worthwhile warranty. You won't be disappointed.

 I would shop here again

I recently purchased a MacBook Pro with the stock memory, not really thinking that I need any memory. But then, I saw a Crucial advertisement for my PC-*5300* memory at 667MHz and clicked the link. When I saw that 1GB of this memory was only $130 with FREE shipping, I placed the order immediately! To put the icing on the cake, I chose the free shipping and it said that it normally takes 7-10 business days to ship, but I got my memory in TWO DAYS!!! FOR FREE! I couldn't believe it!!!

Now, I'm living VERY happily ever after with 1.5GB of RAM in my MacBook Pro and it is FLYING!! From now on, I'm buying all of my memory from Crucial!

 I would shop here again

I have ordered memory for several of my PC's from Crucial over the last few years. Crucial seems to always have less expensive memory than any place else, including the computer manufacturers like dell & gateway. Crucial has a simple "memory finder"   Read full review...

 I would shop here again

I have purchased RAM multiple times from Crucial over the years, and never, NEVER, had any issues with them. In fact, they are the only place I will order RAM from.

 I would shop here again

My experience with Crucial.com was nothing short of extraordinary. Although I had used the site as reference guide in the past, it wasn’t until a week ago that I made my first purchase from them. Given the quality of their products and the speedy   Read full review...

 I would shop here again

When I needed a memory upgrade for my PC, someone recommended Crucial. The order went through with no problems, the shipping was relatively quick. The memory I purchased has had no problems at all, and it has done wonders for my computer. The entire transaction was hassle-free and went smoothly. Prices are fair if not cheap, and overall, it is a good place to buy memory, flash drives, and graphic cards.

 I would shop here again

On occasion, I've needed to add memory to a computer, or to find which memory was appropriate for a device. Crucial.com has been a great resource. They offer a vast selection of computer and memory products, are very focused on this, very knowledgeable,   Read full review...

 I would shop here again

Excellent ordering experience. I ordered a memory upgrade for my laptop around 4pm and expected it not to be processed until the next day Instead, I got a shipping notification within hours and it arrived the next day on what was supposed to be 2 day shipping!

 I would shop here again

The Crucial Website was so easy to use, I knew without a doubt I was getting exactly what wanted to upgrade my computer. The website walked me through how to chose the exact product for my computer right down to the number of units I needed to buy.
Even more surprising was that standard shipping was free! My order came quite quickly and in very secure packaging. Customer service was great when I placed my first order and unknowingly did not complete the checkout, I called in a week wondering where my item was and the customer service person was friendly, helpful and took every measure to insure I was not in jeopardy of placing a double order. Overall I would recommend Crucial if you want a great experience buying memory for your computer!

 I would shop here again

I have used crucial several times and found them to be most excellent.

The first time they advised I bought a very specific type of memory - so I completely ignored them (it was quite a bit more expensive than the cheapest I could find). They were right. i had to send the other memory back, order the one they recommended and it is still working fine.

Since then I always use them for memory. They seem to be a lot more expensive for other items but for memory they are very good.

Once I accidentally bought the wrong memory (I thought I had two identical units but it turned out the motherboards were different). they took the incorrect memory back no quibbles - no penalties and provided the correct items of course.

There are also vouchers to save postage or a percentage of the price - on the net so its worth a look.

In summary - highly recommended.

 I would shop here again

They are simply great. I'm a long time customer and have never had cause to complain. Good prices combined with excellent quality and service!

 I would shop here again

I love Crucial! Buying memory can be scary, but Crucial makes it easy. The help with picking the correct memory for you computer make and model is helpful. I've purchased memory from Crucial twice and was extremely pleased both times. The suggested memory worked both times. The instruction that come with the memory makes putting it in painless. The prices are spectacular.

 I would shop here again

As an engineer in Silicon Valley, I found Crucial's web site extremely user friendly and easy to navigate. The products I needed were easily found, ordering was easily facilitated, and, as advertised, the product was in my hands 2 days later. The products were delivered packaged professionally in static-protected materials with detailed installation instructions. I have used them twice now and have bookmarked Crucial for any future purchases.

 I would shop here again

I have ordered from Crucial many times now. My orders have always arrived promptly and correctly. I am extremely satisfied with their service, prices are competitive and the Free Shipping is awesome. In some cases I have placed an order and received it the next day. Great Company! I will continue to order from Crucial for all my memory needs.

 I would shop here again

I have a Dell computer, and Crucial has a search function on their homepage that made it easy to find a listing for my computer, including a list of all the memory modules that are compatible with it. They made it painless to find the right memory for   Read full review...

 I would shop here again

Got the personalized attention that I thought was necessary to complete my order correctly. Very happy with the service! Will definitely go back again.

 I would shop here again

These boys are always top notch. The site makes it almost impossible to go wrong in the minefield that is memory. Easy to use and great customer service. I would never consider going anywhere else for memory.

 I would shop here again

I was ready to upgrade the memory in my Compaq Presario laptop. Crucial.com was recommended to me by both Compaq/HP On-Line Tech Support and BestBuy in-store customer service. With that kind of reputation, I figured I had to give them a shot.

I was beyond pleased with the results. They have one of the most end-user friendly websites around, making the selection and ordering process a breeze.

I ordered the module at 10am Friday and the module was handed to me at 9:30am the following day. (Overnight, Saturday delivery is a shade more expensive but not prohibitively. I opted for it because I'd be going out of town on Monday.)

The product was exactly as ordered, coming in an attractive, well-protected package.

The enclosed instructions were well worded so even a novice like me could successfully swap the modules without damaging the computer.

The total cost of the module, sales tax and over-night shipping with Saturday delivery was up to $30 less than the asking price for the module itself at most other e-tailers.. Even those selling generic, no-name modules..

 I would shop here again

It’s not often that I need to shop for computer memory online, usually I can find what I need locally and for less money. But not this time; I needed an additional 256MB of RAM for my brand new but slow To shiba Satellite   Read full review...

 I would shop here again

I bought a 512mb PC133 SDRAM chip 3-4 years ago through Crucial's online store. I've since upgraded to DDR-based, but kept the chip thinking it'd come in handy. I was recently putting together a server, and long story short ended up needing the SDRAM again. I pulled it out, only to find it had gone defective somehow in the meantime. Called Crucial, and in the span of a 10 minute phone call they were able to verify that I had indeed purchased the chip from them-using the *batch number* from the chip's sticker, no less, as I had long since lost all associated paperwork- and promptly issued an RMA. I'll be receiving a replacement soon, and they even sent an email to confirm that they had received my RMA package in the mail. Normally I'm mistrusting, as a lot of these places *really are* out to get you- but Crucial has earned my trust over the years. I always tell my friends you "can't go wrong" with them, and that's always been my experience anyway. I can't recommend this place enough or say enough about the quality and competency of their customer service.

 I would shop here again

I've been ordering from Crucial for several years now. The memory they sell is the top pick of Micron memory, and you couldn't make a better choice. It is always fast, stable, and carries a lifetime guarantee so if it ever stops working you will get an exchange very quickly.

The one complaint I have heard about Crucial RAM is they will sometimes refuse to honor warranty service if you remove the sticker that's on the memory (for example, if you wanted to attach a heat spreader). Personally however, I have never had this problem, although I do not use heat spreaders.

Bottom line: if you want top-quality memory at a good price delivered PDQ, this is the place for you.

 I would shop here again

They provide consistent service, although their prices aren't spectacularly low. Shipping is rather expensive outside of the continental US, but it's rather speedy.

 I would shop here again

I love shopping for memory and other computer paraphenilia at this store. The items come with very easy to install instructions even NON-COMPUTER geeks can understand and operate! They have a very good selection at very fair prices, and they usually offer free shipping on most items. The Free Shipping does not mean slow shipping, their items arrive quickly! Their return and exchange policies at excellent and they items processed during the exchange/return policy do not take 6-8 weeks, but maybe 2-3 weeks, which is a very reasonable amount of time. I would highly recommend this store!

 I would shop here again

My experience with Crucial was nothing but negative. I was searching for memory for a computer that I'm building for my son. Now, I'm not the biggest geek in the world, but I know a bit about computers. I have not, however, gotten caught up in the addiction that some people have: I've never overclocked any of my computers. This just sets the tone for my call to Crucial. I wanted to find out what the cheapest memory was that would work in my computer. Their website wasn't helping me. So I called their customer service line. Brenda cheerily answered the phone and after I explained my situation, she told me that if I didn't know what kind of memory I needed that she couldn't help me. I asked her if anyone else there could help me and she said no and hung up. I was shocked. I floundered around their website a bit more, then gave up and went to NewEgg where I was able to talk to a helpful person that got me what I needed.

 I would not shop here again

I recently bought a memory upgrade for a Veratec laptop. The website worked great. I was able to drill right down to the memory I needed. I received the memory promptly via the default shipping method. I popped the memory in the laptop and everything worked as promised. Very satisfied. I don't know how they keep their database of memory straight, but they do an outstanding job.

 I would shop here again

I do computer support for the University of California and Crucial.com is the *only* place to buy memory. Their web site is an example of user friendly and just how easy it should be to find exactly what you want. Their customer support personnel are courteous, knowledgeable and helpful. Their prices are low and their memory is high quality. Sheesh, at what point does it start to hurt?

I once ordered the wrong memory (my mistake, not theirs) and when I called up to exchange it, they didn't charge a restocking fee or anything. They have most everything in stock and ship immediately. I've ordered memory from them for years and never had a single bad experience. They're a great company with a great product and I recommend them highly.

 I would shop here again