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CompuVest

CompuVest
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 3/5 stars
On-Time Delivery: 4/5 stars
Selection: 4/5 stars

Buy from them at your own risk.

 
A review by tyb0 written on Mar 11, 2009
Full review
Buying from them is like gambling.  I've ordered 3 times from them and recieved 2 out of the 3 orders. 


First order was for a CPU and I received it in 3 days.  I thought it was a good sign that I should order more often from them.

Second order was for a case, ram, psu, and a motherboard.  I never received any of it.

Third order was placed a day after the second order because I forgot to order a cpu.  I received it 19 days later. (I paid for 3-8 day delivery).

I emailed customer service and was told they would look into the missing order 2 months ago.  They still haven't resolved this and haven't been responding to my emails.  The only times I got a response was after I contacted Better Business Bureau, but it was never resolved.  Compuvest resorted to blaming me that I had the "wrong tracking number" (I forwarded thier confirmation email they sent me, back to them showing the number was the one I recieved from them.) and that I "did not have a secure delivery location"  ( I have close circuit DVR watching the entire perimeter of the house and reviewed 3 weeks worth of video without seeing thier delivery).  For all I know, they could have shipped my order to the boss's-wife's-friend's-brother-in-law's-second cousin.  The customer service rep, Ron, even wrote to the BBB that he "prefered that I order from somewhere else because of the difficulty of this customer".  With all the hassles they gave me, I wouldn't order again anyway.  I'm waiting a few days more before I file a dispute with my credit card company.  All I want is my money back.
 

About the Author

tyb0
a member of Epinions.com
Reviews Written:  1
 
 
 
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