CompUSA.com

      On 11/26/2009 I placed an order with compusa online,Order#
W8721738. On the same day a pending charge was put on my
credit card and the item was shipped on 11/27/2009 according to
my account with them.
       On 11/30/2009 I received an account alert, Compusa had
again billed my credit card for the same order. Now the problem
begins.
       Contacting the bank was told it is a pending charge twice
and I should call Compusa. Compusa assured me the second charge
would be removed the same day. After being on hold twice, was told it had been removed and I would see that it was taken care of before
the end of the day.
       48 hours later I contacted the card company again and made
sure it would not be paid again,they had all ready been paid for
the one billing. However the other pending charge will not be removed from my card for 7 days It will however not be paid.
        Watch your card account for double billing from this company.
They will never get business from me again,  after the way they have treated me.
Gene

 I would not shop here again

I was a bit leery shopping at CompUSA.com.  However, I needed ink and toner for printers and didn't want to pay a fortune for it.  CompUSA offered me what other online stores didn't.Navigating the   Read full review...

 I would shop here again

CompUSA Online Rip Off! I had been a CompUSA customer for many years and choose to buy my new camcorder and memory card from their online store based upon many positive experiences at their retail stores.  If only I had listened to the warnings of   Read full review...

 I would not shop here again

I will never shop at Compusa.com again. I ordered their "black Friday" WII bundle in the middle of the day Friday. Listing said it was in stock. Website said shipping was $7.
Instead they charged me $15 for shipping of partial bundle and never shipped the actual WII. Contacted them via email with no help - they said it was out of stock now and I could find something else to buy on their website, turns out the email came from "TigerDirect" and they gave a phone to call that went to TigerDirect and not CompUsa. Finally found another # on CompUsa website and after over a week canceled the rest of my order - that's the only part that went decent. The website said I could not return any of the items even though they never sent the main system of the bundle.

 I would not shop here again

1st they tried to tell me they would not honor my laptop service plan, grilled me about why the screen would not work. I came back over and over,and they said it was not ready, over and over. After months it turns out they lost it. The plan I purchased had a replacement computer, but they did not honor that. It was in for well OVER 3 months. They tried to say I never brought it in. when I produced a tag, they said they would call me back. Finally they went into the far reaches of hell (yes their shop!) and dragged it out. After getting it home, it still had the same problem. I brought it back, but they refused service...guess why...MY SERVICE PLAN HAD EXPIRED!
That,s the last time I made a purchase from this company they just don't give a dam about the customer, service or honesty!


 I would not shop here again

I find that the shopping search engine they use EXAVA and NEXTAG both will list that the shipping is free and then when you go to the site and add the item to your cart they then show that there is a shipping fee on the Item. I'm not sure who's doing this, EXAVA or Comp USA, but I find it very dishonest and a bait and switch scam so they can show as having the lowest price because they show the shipping is free. So either they need to have it updated with the shopping engines or stop being dishonest

 I would not shop here again

I am VERY dissatisfied with COMPUSA after purchasing something online with their "apply and buy" option. I have had nothing but trouble. All of their 1800 numbers are awful. Extensive wait times and transfers when you discover they can't help you and that you need to try another number etc. I will NOT buy anything from this store again and if you decide to spend your money with them to not use their apply and buy option or do not bother called their many 800 numbers and count on getting the answers to questions that you need.

 I would not shop here again

The shopping experience was OK. The trying-to-get-my-$40- rebate experience was terrible. CompUSA has $40 of my money and has told me to kiss it goodbye.

I submitted my online rebate, using their poorly designed and sometimes-crashing rebate Web site. Since CompUSA provided 3 different tracking numbers (a web order #, an order #, and an invoice #) it took several tries. Last thing I knew, all was well.

When the rebate didn't arrive, I called one number. Put on hold for 30 minutes and I gave up. I called another number. Was basically told "too bad" the rebate has now expired.

My suggestion: don't buy anything from CompUSA where you hope to get a rebate as part of a "good deal." They're likely to keep your money and waste your time.

 I would not shop here again

My experience is that they only actually send out about half the rebates that are promised. The reason I buy from CompUSA online is that the store offers great prices (after rebates), but often they do not have the item in stock. You cannot get a rain   Read full review...

 I would not shop here again

Bought a 19" Norwood Micro LCD Monitor from CompUSA online back in early 2006. Free shipping with a $100 eRebate. Received the monitor in about 6 days in fine condition. A great buy at $300 and some odd dollars. Crystal clear, fine contrast, and only one dead pixel. I understand it has a refresh rate of 8ms.
Filled out the rebate form right away and sent it in. I've never gotten it. Never will. But I didn't pursue it because I was so satisfied with the product. I even advised my brother to get one, which he did. He loves his, too, and NO dead pixels. He never got the rebate either.
I will do business with CompUSA again, but not online.

 I would shop here again

I brought my computer to Warwick RI store in to be checked after I deleted a virus protection program. I could access all my files and the computer ran, however, it was getting hung up with Verizon's fire wall and it was annoying. I paid to have   Read full review...

 I would not shop here again

I bought a laptop at CompUSA because I was able to get a discount on it. I read in a review like this one that there customer service wasn't the best but any review you read will have critism of some sort. Except now I know that it was very true. I've   Read full review...

 I would not shop here again

Disappointed. Bought service plan on laptop, salesman said covers battery. When I go to utilize the service plan because the Compaq battery life is down to 20 minutes....it is technically possible, but so inconvenient nobody would ever use it in their right mind. Must send in,pay for shipping, be without computer for 2 weeks. Don't be fooled as I was that CompUSA's service plan will be customer friendly at all!

 I would not shop here again

I stupidly bought an expensive Compusa Laptop service plan.

Over one month to fix. My computer sat untouched for 2 weeks because they simply forgot to send it out.(They actually admitted this to me.) When they realized they forgot to send it out someone called me saying "your computer is almost ready" I could tell they were lying.

If i had a time machine I would go back in time and make sure this Computer Superstore was never born.

The worlds worst store. Only shop there as absolute last resort. Never ever buy their service plan unless you enjoy inflicting pain upon yourself

 I would not shop here again

Here is my story. Ordered an item off their website that said would ship in 1 to 2 days. 2 weeks later, item still shows as "open" and not shipped. Sent an email as their site recommends to inquire. They never responded to the email. Now 3 weeks and item has still not shipped, call up customer service. They tell me that the warehouse informs him that the item is in the process of being shipped... will be shipped in a few hours. Check back several days later and the item STILL HAS NOT SHIPPED. Since it is only a $15 item, i am not freaking out, but I will never trust them after this experience.

My advice, use newegg.com as they are extremely trustworthy, honest, and have GREAT prices, mostly with no rebates to hassle with. I have ordered dozens of items worth thousands of dollars over the last 2 years and never once have I had a single problem... ever.

 I would not shop here again

I ordered a Zen from compusa.com about a week before Christmas. After shopping around I found that after the $50 rebate offered I was going to get a really good price. I was pleasantly surprised to have received it right before Christmas because their   Read full review...

 I would not shop here again

CompUSA is "bait-and-switch" especially regarding rebates. Be careful with these guys. I bought an item that advertised 2 rebates would be valid. My rebates were even both validated on CompUSA's erebates system. However, after it was too late to return the item, one of the rebates was suddenly invalidated for bogus reasons. CompUSA refuses to take responsibility for the rebates that they advertise. I would advise staying away from CompUSA with their sleazy "bait-and-switch" tactics.

 I would not shop here again

CompUSA is without a doubt the worst place I've ever ordered something from. I ordered a Canon Rebel XTi digital camera (over $800 with shipping). It arrived just thrown in a box with the only packing material consisting of a short strip of Fill-Air with every cell blown out (in other words, no effective packing material at all). Customer service was completely unhelpful and displayed the same uncaring attitude shown by the person who packed the box and nearly every sales associates in their stores. This was my final straw with CompUSA. I'm never shopping from them again and despite the glowing review from someone below, I urge everyone to watch out when dealing with these jerks! Without a doubt the WORST customer service I've ever experienced (and that includes the DMV!)!

 I would not shop here again

Update 1/3/07 - I have just seen that my credit card has been credited by CompUSA. Although I am not happy with the way that customer service handled itself, the result has ultimately proven to be acceptable. I am therefore revising te rating of my   Read full review...

 I would not shop here again

On November 27, 2006 at 8:00am Eastern Time I made an online purchase for a Viewsonic lcd monitor that was advertised special for that "Cyber Monday".
I received an emailed invoice with conformation of purchase.
After 5 days of not receiving any shipping info I called and they said it was still being processed and would ship very soon.
After the next weekend the item was shown to be out of stock so I emailed them and they told me it was on backorder and didn't know when they were getting more in. Their customer service was substandard and no apologies or adjustments were offered.
This being a Christmas gift I cancelled the order and took my business elsewhere.


 I would not shop here again

Bought a Compaq PC in early nov. of 06. PC works great
but doubt I will ever get $200 rebate. Store sales
said 2 to 3 weeks. Now Compusa says 12 weeks from now! Another phony rebate scam! Don't buy from them!

 I would not shop here again

I only wish I had read these reviews on the poorest customer service and shoddy products in the entire world, before buying a 6.1 mp digital camera. A harrowing experience . They want to charge 15% restocking fee for a faulty product. No one has bothered to respond to phone messages/email including the one to the corporate office. Worst company I have come across in a long long time. Compusa seems to be planning to close down soon

 I would not shop here again

This has been the most awful experience of my On-line ordering life!!!! I purchased a all-in one printer on-line. I then received an email stating that it was shipped. A week later, I'm still waiting. I go to track the package and it never shipped.   Read full review...

 I would not shop here again

Ordered a keyboard on Monday with "usually ships in 1 - 2 days". It is Saturday; they have not shipped the thing. Also there is NO customer service on Saturdays. I have better luck with yahoo shops than Compusa. The local store is no help – “sorry babe we can’t do anything about the online stuff”

 I would not shop here again

Don't be fooled by the ease of ordering (which it was) the problems come later. I ordered a wireless router that had a rebate deal on it and also ordered a memory card for my digital camera. I received the email saying that it had shipped. The   Read full review...

 I would not shop here again

Stupid order change/cancellation policy - no changes or cancellations allowed, can only return the item (you cover the cost of postage)

It took Compusa eight days to ship my order. It will probably take two weeks for it to finally get here.

It took customer service just as long (eight days) to respond to my email.

Checking order status online is useless as the system is not connected to their fulfillment system thereby providing no up-to-date information.

And to top it off, when I emailed asking for a tracking number, I received this response - "It is CompUSA policy that we do not issue tracking numbers for security
reasons."

Really bad experience.

 I would not shop here again

I use to buy clear plastic replacement dvd slim cases at CompUSA, but they no longer carry that quality brand, Memorex.
So I bought over $200 worth of electronics, took it home , and found it was defective. Then i was told i had only 21 days to return it for a full refund, tho i was going away on business. "21 days" shows not sign of respect for the brands they do sell nor regard for their customers.
I will never ,ever shop at CompUSA. Take the Pledge too !!

 I would not shop here again

Hassle, hassle, hassle, then...nothing.

I tried to order a hard drive through CompUSA's Web site.

Firstly, this is the first vendor I've dealt with who has a policy that I must register a shipping address with my credit card company if it is different than my billing address. CompUSA, check out amazon.com. They don't require that!

So, I navigated my credit card company's phone tree and went through the bother of registering my work address with Visa.

Then, back to emailing CompUSA.

I asked them to re-try the credit card billing. It failed. Why? Who knows.

So, I emailed CompUSA asking them to change the shipping address to my home address in order to minimize the hassles. They repied with a terse, "Will do".

12 days later I have not received my "usually ships within 1-2 days" product. Furthermore, the Web site order status said nothing about the status of this order.

At this point I sent two emails asking order status.

No replies.

What a weird, dysfuncational company.

What a hassle.

All for nothing.

 I would not shop here again

Placed online order Aug 5 for $177 worth of computer equipment (after receiving email about special sale) - As of today, Aug 22, have not received order. Called 3 times - no information on order status. Emailed - still no information on order (said they would contact warehouse)



 I would not shop here again

I am upset after traveling 1/2 hour to a store for an in-store ONLY item, to find that the item is sold out. The Web site incorrectly indicated it was in stock at that store. An employee told me customers had been asking for it, but it had been out of stock for DAYS.

When I arrived at the store I found myself waiting behind another customer who was also upset about this problem happening with a DIFFERENT item: Web site says store has item, but it is out of stock.

After blowing an hour in traffic for nothing other than a misleading advertisement, I won't be coming back to CompUSA for a while. The other customer I met at the store felt the same way.

Compusa, you need to fix your retail store stock status on Compusa.com. It is simply inaccurate. You also need to do something for customers who were inconvenienced by the misleading information.


 I would not shop here again

I received an email from their mailing list stating they were going to be having this two day sale. They had selected items on sale, one of which was a 20.1 Widescreen ViewSonic monitor for 349.99 with a 50.00 rebate. It was an excellent deal. We first   Read full review...

 I would not shop here again

I have a CompUSA Store right by my house, but I barely go there, because I never can find anything worth buying. When I needed a new phone for my house, I couldn't find the one that I liked, so I went on-line. CompUSA on-line store has so much more to offer than my local store. I found the phone that I liked and already in a week it was outside my door. The delivery was fast and customer service great.

 I would shop here again

I ordered a 17 inch LCD monitor online from CompUSA. I used a credit card and paid 2-day shipping fees.

Two days later, I got an e-mail saying that my order had been canceled.

When I inquired as to the reason behind the cancellation, I was told that my shipping address was different than my billing address.

This was completely absurd to me.

I proceeded to take my business elsewhere and bought my monitor that very day at CIRCUIT CITY.

 I would not shop here again

I tried to purchase a laptop online through www.CompUSA.com. I found that I was able to do a local pickup. When I went to the store it took forever for them get the laptop for me. Apparently, my order had to first be given to one of the salesmen Paul. Rather than answering my questions and explaining the store return policy, Paul hounded me for at least 15 minutes to purchase their warranty/protection plan. It was very uncomfortable and it was a HUGE inconvenience.

After bringing my laptop home I found out that the power supply for the laptop was so big that it wouldn't fit into my laptop bag. So, I tried to return the laptop. Only then was I told that their return policy on "open" notebooks was that they only issue store credit. none of their other laptops really meet my needs. So, now I have a $1,000 store credit at a store I no longer like. If only Paul had clearly explained their store return policy I might have been a happy customer. Instead, I feel like I have been robbed...

 I would not shop here again

I actually went into the CompUSA store, which was twenty-five minutes away from my house. I was lied to and mislead by the sales associate who sold me my product. The sales person informed me that if I had any problems, I would not have to deal with the manufacturer and that I could just bring my product into the store and they'd give me a new one. Well, I spent over $160 and my printer started malfunctioning less than 1 month after I purchased it. Did CompUSA care? NOT AT ALL. It was passed their 21 days, so I was on my own. I spoke to the store manager, and all he did was yell at me and treat me as if I were some child. He was completely and utterly rude and disrespectful. I literally had to speak to three different customer care reps at CompUSA's home office before someone would help me and all that person did was give me the number to HP and said, "Good Luck!" I am very dissatisfied with how CompUSA treats its customers.

 I would not shop here again

I ordered a Compaq computer to be picked up at the Sacramento CompUSA store, and got a confirmation e-mail stating that the item will be waiting for me for up to 72 hours. When I got to the store the next day, the sales person informed me that the item was out of stock, and the manager wouldn't do anything to compensate for their mistake. Thus, they were lying when they e-mailed me that the item would be waiting for me. It's a very unprofessional company.

 I would not shop here again

Bought a Samsung monitor at Compusa. The price was really good AFTER the $80 worth of rebates. The problem is they never send the rebates. I sent in the rebate form November 2005 and now it is March 2006. Global Fullfillment Services lists it on their webpage as in process for two months now. They just won't cut the check!

 I would not shop here again

Good luck getting a rebate from compusa. They've been giving me the runaround for over a month now, and it continues. I'll never shop there again.

 I would not shop here again

Two days ago, I had to take friends to the West Palm Beach Airport (100 mile round trip). While I was there, I stopped in at the Compusa and bought a $44.00 External Disk Enclosure.

Out of the box, it was bad. The power would not stay on. So, today, I called the WPB store and asked them if I could just mail the product in with my receipt and they can refund me the money thereby saving me a 100 mile round trip and gas money which will cost almost as much as the unit.

Compusa response. Nope. Have to bring it in.

I will never shop there again. Furthermore, I don't think I will even shop Compusa online again due to this incident. Newegg.com here I come.

Bob


 I would not shop here again

01/11/06 - In this weeks COMPUSA ad, they have a Olevia LT26HVE TV advertised for $499.00 after rebates. I went online and into my local Compusa to find that they company never had this item, were not sure if they would ever have this item, does not issue rainchecks, or offer substitutions. Complaints sent to their corporate office have gone unanswered. There seems to be nothing out there to keep Compusa for advertising items that they do not have in stock.

 I would not shop here again