CompUSA.com

Full review
I ordered a Zen from compusa.com about a week before Christmas. After shopping around I found that after the $50 rebate offered I was going to get a really good price. I was pleasantly surprised to have received it right before Christmas because their shipping policy is 7-10 days.
Well, the Zen would not power up at all no matter what we tried. I called and explained it to Compusa and I was told that they would send me a return shipping label and they would charge me for another one and ship it out. I told them that since I had used my debit card I didn't have the funds in the account that day to cover the cost of another one and I would call back after I went to the bank. They would not let me change how the replacement Zen would be paid, nothing could change from the initial order. The next day when everything was all set I called and got the ball rolling for the replacement to be shipped and return the defective one. I got an e-mail the next day to send the product, which I got right out. Several days later I called and told them that I hadn't been charged for my replacement and wondered about the status of it. Initially I was told that I didn't order the replacement. After some investigating I was told that she was wrong but had noticed that it hadn't shipped yet and she would get it right out. After a few more days I called back because I still wasn't charged. I was told they were working on it and it should ship that day. When I checked my bank account that night (a Friday night no less) I had been charged twice for the replacement. I had to wait until Monday to make a complaint about this to Compusa because they basically have no night or weekend hours for customer service. After panicking all weekend on which check would bounce because of this error I finally got to speak to someone at Compusa about the error. He put me on hold to speak to his supervisor and said it would be taken care of right away. Well, I logged back into my bank account and found that I was charged a third time! I still had the rep. on the phone and told him (and faxed him a copy of my bank account)what happened and he once again put me on hold and talked to his supervisor. Well, low and behold they charged me a fourth time!!! I again let the rep. know what happened and he asked for my bank telephone number. Finally 2 of the 4 charges were erased from my account so now we are back to square one. Since I didn't want to make things even worse I waited till the next day and found that I only had 1 charge instead of the 2 posted to my account. Phew, I thought we were done. I just checked my bank account and found that tonight they charged me AGAIN for the Zen. Of course it is beyond their customer service hours and I have to call again tomorrow. So now I have paid 3 $250 payments for one Zen. I am still waiting for the credit for the return, tomorrow will be a week since it has been in their hands. Tomorrow someone will be getting an earful about the second charge for the replacement and I am going to demand the refund post immediately for the return. Joel in customer service was very helpful in getting some of the charges off my account. He's the only one I have faith in at Compusa.