CompUSA.com

Full review
Update 1/3/07 - I have just seen that my credit card has been credited by CompUSA. Although I am not happy with the way that customer service handled itself, the result has ultimately proven to be acceptable. I am therefore revising te rating of my experience to "average".

Update 12/21/06 - from out of the blue I have gotten an email with an RMA and a link to a Fedex ground shipping return label. Despite my earlier failure (see below) to find satisfaction from customer service, someone at CompUSA must be reading these reviews. By noting the Order# in my previous entry, it allowed someone with greater authority (and insight?) to deal with this matter. I was thinking that the marketing people would be screaming at CS for being foolish and generating bad reviews. Perhaps this is damage control? I never considered Epinions to be one of the channels in seeking recourse, but now my eyes are opened. VERY interesting.

I wish that it had been more straightforward to get action from CompUSA, but this seems like a step in the right direction? Stay tuned for more details as they develop.

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Review of 12/12/06
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Order #WB2884997 was placed on Sept 7, 2006.

The process of making my selection on the website was straightforward and consistent with the on-line experience offered by other on-line retailers.

A few days later I checked my account and noticed that the charge to my credit card had been cancelled with no explanation from CompUSA. Assuming that the item was no longer available I purchased another router from COMPUSA that arrived as expected. I put it into service and all went well.

HOWEVER here's where the problem rears it's ugly head. I went away on a trip and returned in late October. Much to my surprise I discovered a box on my porch from CompUSA. Yes, the first router had arrived in my absence. I contacted CompUSA for an RMA but was rebuked because it was after their 21 day return period. I described the situation clearly again in a follow up email and explained my rationale in asking for an exception to their 21-day policy. No dice, if it’s after 21 days, tough luck sucker.

This was a darn shame because I no longer was able to get a hoped for rebate since it was well past the 30 days allowed from the initial purchase. Now I have an unwanted router, no rebate, and a very bad experience with the poor service provided by the customer service department at CompUSA. Guess I made a mistake in choosing them.

I hope that other shoppers will take notice and be careful about who they choose to do business with. I can’t recommend CompUSA and will never shop there again.