Comfort1st.com

Excellent service.  Used paypal option at checkout. Received confirmation email and delivery notification. Package arrived in good time.  Quality excellent (kidco bathtub organizer).  The price of product was low compared to competitors and the shipping cost was also on market.  Thanks.

 I would shop here again

Given the previous reviews of this merchant, I called them first (443-539-1440) and spoke with Luna. She was polite and helpful, and after checking indicated they had the 3 items I desired (Chariot Cougar 2 jogging kit, etc) in stock in their warehouse. Sure enough, the next day I received an email with a tracking number, although it did not confirm what items I bought. In fact, I never received a receipt. Shipped UPS ground and arrived within 4 business days. I'm very pleased. To would-be-buyers: this was the best price I found anywhere on the internet. If they have such a small markup, you can expect they don't have a large staff. I STRONGLY suggest you call first to check their stock, like I did, since that seems to be the #1 complaint from others. But I was very pleased with the service.

 I would shop here again

I ordered a infant seat and matching stroller. I got conflicting emails as to whether they had shipped one or both items. One email said that the stroller was backordered. The othere said that all of my items had been shipped.The infant   Read full review...

 I would not shop here again

Customer Service is TERRIBLE. They charged my account for all the items even though on their website it states they will not charge your account until the item ships.  I only got a confirmation of shipping on one item.  I had to email them many   Read full review...

 I would not shop here again

Good experience

 I would shop here again

When I finally did get a call back from their rep he was courteous. However several things would cause me to not buy here again. First, he told me their web site states they have items in stock when they don't (said his supplier requires this). Second, they have no tracking system. Third, he said they sent me a email after their order confirmation email which indicated the item was out of stock. I did not receive this email and I don't believe they sent it. I get the sense that this is a business run out of someone's basement. caveat emptor.

 I would not shop here again

everything from inception went smoothly without any problems

 I would shop here again

Item was out of stock so had to be back ordered. Item back in stock within a few weeks and shipped right out. Im very pleased with the product, the quality of service the company had at notifying me that it was out of stock, etc. Would definitely buy from again.

 I would shop here again

It was a pleasure to shop with comfort 1st. Thanks for great customer service!

 I would shop here again

fast and easy

 I would shop here again

The item we ordered was initially on backorder & we were given an expected time frame for when it was due to be shipped. We waited more than a week past that initial time & received no updates from the company. Our requests for updated information have been replied to vaguely. We could find no phone numbers on the company's website in an attempt to speak with someone in person. I don't know that the company would have the same problem with a different product, but I probably won't order from them again.

 I would shop here again

Contact Number's are not stated on the site you have to do all of your business through e-mail which can take up to 2 days waiting for a response.

 I would not shop here again

Very happy with my shopping experience. Thank you very much!

 I would shop here again

I ordered a hard to find high chair from Comfort 1st in the beginning of June--the website gave me no indication that it was actually out of stock. So I waited for two weeks then inquired about it. I was told that it would be available and shipped within a few weeks....which seemed reasonable at the time...and so it went, as I just described, until yesterday--October! No high chair and many promises that it was coming very soon. All updates on my order were prompted by me. Comfort 1st never took the initiative to give me an update of any kind, and remember the website gave no indication that it was out of stock! They strung me along for 4 months (I know, I know...but I wasn't in desperate need, so I hung in there!). In conclusion, they stink. Don't give them your custom.

 I would not shop here again

Worst company I've ever had to deal with online!!! They don't advertise a phone number so it's very hard to get in contact with them. I finally had to dig it up and still haven't been able to get through to them. I have no idea what's going on with my $400 order. I also wanted to expedite the shipping on an item and they informed me a week after I emailed to ask where my package was that they couldn't expedite it. It's been 2 weeks and I need this product stat, but at this point I'm ready to refuse it on delivery.

 I would not shop here again

Bought a Booster Seat from Comfort1st. Great Price, Fast Service. After some confusion between two products, I called to find out what the difference was and quickly found out and made the purchase.

 I would shop here again

DO NOT EVER BUY ANYTHING FORM THIS STORE!

I ordered a baby carrier on Sept 18. My card was charged on Sept 26. Today is 10/27 and I just got off the phone with their rep and they said I will get it on Monday. It's been over one month!! The weather has gotten cold so I wont' even be able to use the carrier much anymore this year.

I am an avid Internet user and have been shopping online for 10 years. I have never experienced or even heard this kind of horrible service. I normally don't have time to write this kind of reviews but I feel so compelled to do so this time. Please think twice before purchase anything there.

 I would not shop here again

I purchased a chair from Comfort1st on 2/3/05 with delivery on 2/9. I began having problems with the recliner action within two weeks, and the chair wobbled on its base in three. By 3/16, the chair separated from its base, prompting me to contact   Read full review...

 I would not shop here again

I live in Canada and the normal delivery time for items I've ordered from the US is about 8 - 10 days. My order from Comfort First took 27.
The part that really annoyed me was that instead of sending it to Canada they sent it to New Mexico. They knew there was a problem with the delivery, but didn't bother to contact me. When I contacted them after 12 business days they made ME contact the shipping company to straighten out the problem.
Comfort First had to resend my order. It got to me 27 days after I had originally placed the order. They offered no apology for their poor service.
This is definately the worst online shopping experience I have ever had.

 I would not shop here again

Product reasonable priced and arrived on time in good conditon.

 I would shop here again

I purchased 2 Baby Bjorn potty chairs from this merchant two weeks ago, and only one has been delivered. I contacted the merchant immediately, and was told that the blue potty was on backorder. However, I had received no notice of this, via email, phone call, packing slip, etc. In fact, they had already received payment in full for both items. Several emails were sent, and various answers received: potty on backorder, your order was shipped in full, potty on backorder and and your card was not charged, etc. Each email I sent, I requested contact by phone, and finally received a number where I could contact customer service. I have tried no less than 25 times to call this number, and the number of their parent company, and have not spoken with a person yet. There is no "hold" to wait for a representative, the phone call is terminated after a brief message. This problem has not been resolved yet, and until then, I can not give this company a favorable rating.

 I would not shop here again

No problems at all. They gave me an excellent price on the safety gate with free shipping. It was a great deal.

 I would shop here again

Great product and price. I would shop and recommend this website.

 I would shop here again

Very good experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11

 I would shop here again

I have not received the product as of yet. i did get a phone call at the end of the second week saying that the product has changed, and would it be alright to substitute? It was the same product at a higher cost witha different name. The cost was not transfered to me.

 I would shop here again

I received my Bundle Me in a very timely manner. Comfort1st had the best price online, even with free shipping!

 I would shop here again

The first lamp I received had a dead bulb in it. Within 48 hours of emailing them with regard to this problem, I recieved a reply stating they were sending me a replacement lamp at no charge. The second lamp arrived about a week later and works perfectly.

 I would shop here again

The item was backordered so it didn't reach my daughter-in-law in time for her birthday but she did get it about 5 days afterward and it wasn't Comfort 1st's fault that it was so popular.

 I would shop here again

Excellent product and shipped quicker than expected.

 I would shop here again

I e-mailed a question and got an immediate response. The service and pricing was great. Thank you.

 I would shop here again