Comfort1st.com

Full review
Customer Service is TERRIBLE. They charged my account for all the items even though on their website it states they will not charge your account until the item ships.  I only got a confirmation of shipping on one item.  I had to email them many times on the status of the other items.  I even tried to call during business hours, but I received the after business hours recording.  They kept on giving me the info on the item I already received.  They finally told me the status of the other two items: one item they just got in from the manufacturer and the other item they no longer carry.  They advised my account would receive a credit within 3 business days.  I sent more emails to them, and finally someone called.  “Sarah” was trying to tell me I was never charged for the item, my total was far less than the listed price.  I had to explain to her the discount that was applied to my order.  She did not know how to calculate the amount.  You would think she would have my order/invoice in front of her before calling?!  She said the credit would show in 3 business days (where have I heard that before).  Still haven't seen the credit.  It has been over a month going back and forth with them.  I finally called again and got thru.  I talked with “Mark” and he was having trouble determining the credit amount.  I finally told him the amount and asked him when I should see the credit.  While talking to him, he was talk to another co-worker. 

The prices are very good if there are no complications with your order.  If there are, you’ll have a hard time with their so called “customer service”.