Collectibles Today

Full review
I went on the website to order a few items.  I paid for them using my credit card.  The order went through, I received a confirmation email.  Weeks went by, no items....I went on the site to check my status.  Someone else's name kept coming up when I put in all MY info!  I tried this a few times. Plus, I emailed them about 5 times, got no response.  I called the 1800 number, and got a moron on the phone.  He told me my order was cancelled, I was not charged and I had to establish credit with them first!  WHAT??  I paid for the items up front!  Why establish credit??  Then, he said they don't accept credit cards, only money orders or checks!  ONLINE????!!  I tried to explain to him, but he was an idiot.  He told me he would send me order forms in the mail.   Finally, I received a response by email from a customer rep saying that there was a balance due at my address, that is why my order was cancelled.  Funny, this was my first order! And, I just moved in my house! I did a google search on the lady who's name kept popping up with my info on the site.  Turns out that the number house she lives in is the same number as my house, just different street name, same city.  Obviously she is the one with a balance due.  This company are a bunch of morons!, and they just lost a customer who shops a lot online!   They don't know anything about customer service or straightening out their records!  I left a complaint with the better business bureau, online, all of those who also left bad reviews for this company should do the same!