ClubMac

Simply awful. Don't use this store. I ordered a Christmas present on 12/21 with 2-day shipping. The receipt stated I would have the item on 12/23. On 12/22 I received a call to verify the shipping address. I was concerned that the item wasn't shipped   Read full review...

 I would not shop here again

Very displeased with an order that was supposed to arrive before Christmas.  On Decemember 23rd we were getting concerned about the order after worrying last week and calling last week were ensured that the order would arrive before Christmas.  Guess what we found out tonight (Christmas Eve Eve), the order was on hold and ClubMac had the nerve to tell us they would have it here on the 26th and would waive the shipping costs.  Someone other than me please let ClubMac know that Christmas is on the 25th, and Santa comes on the 24th, Christmas Eve night.  I was also offended when they were ONLY willing to waive the shipping costs for something that was their error.  Needless to say we were very upset.  We had to cancel the order and hopefully be able to find the items we ordered in the morning here locally.  I will ensure that others I know stays away from ClubMac for their poor service, not to mention the trouble finding a representative that you can understand in CLEAR English.   

 I would not shop here again

Don't ever order anything from ClubMac!  On November 20th, I ordered an Ipod with free engraving.  Website said it was in stock, would ship quickly, which was what I wanted, since it was a birthday present (birthday was on 12/1).    Read full review...

 I would not shop here again

STAY AWAY FROM CLUBMAC!!!
I ordered 10 camcorders form them on July 30, 2009. on their website, the product is advertised as being "in stock, ships the same day". Today is Aug 8, 2008 they still have yet to ship the camcorders. they did not notify of any problem or delay. I Called to cancel the order and refund me for the purchase, they refuse. They said I must wait for the product to arrive, accept delivery then obtain a RMA from them to return the product before I can have a refund. What type of crap is this?

 I would not shop here again

I have tried to buy something from Clubmac but finallly I never bought any because they have a very very bad process checking a credit card. They have the worst customer service(all departments) I've ever seen. They lied on my face many things and many times. They never contact me about any concerns. I had to call them many times and I got only fake excuse.

 I would not shop here again

NEVER buy anything from this company. I placed an order on January 17th, the next day I got an email saying I needed to call them to verify the order. After being on hold for twenty minutes, I verified the order. Ten days later, I checked the order status and it still had not shipped. I called again (thirty minutes on hold) and was told I needed to re-reverify the order. Keep in mind, I have not been notified via e-mail or phone that I needed to call them again. When I finally got through, the agent said it was in stock and that they would ship it overnight. The next day I got an e-mail saying the item was discontinued. They did not offer an alternate product- not even a "we're sorry." Also, all the phone reps were rude and abrupt.

This was supposed to be a birthday present for my father and now I'm the bad kid who didn't send him anything. Thanks alot, Club Mac.

 I would not shop here again

They listed a shipping rebate if you used UPS (which was higher cost)on their website order form. I could not find a rebate form anywhere so I called after I received the order. The customer service rep basically told me "tough shi-" you had to order over $99 to qualify. So this order cost me more to have shipped than it should have and their rep was not helpful at all-couldn't have cared less. Their website is misleading in regards to this also.
I would not shop from them again as there are many stores that give good customer service and are not misleading.

 I would not shop here again

Terrible customer service. I wasted over 2 hours of my time waiting on hold and in the end they cancelled my order despite assuring me it was about to ship three times:

I ordered a refurbished iMac 17" Intel that I was told was in stock. I needed to call to confirm the order the next day, which took 42 minutes for someone to answer the phone. They confirmed and said it would be shipping later the same day.
I got another message asking to call later that day. 15 minutes later someone answered the phone and asked the same confirmation. They said it was in the warehouse and on the way.
Another message the next day asking for confirmation. It took just 31 minutes to answer the phone this time. Confirmed again and was told it was now shipping from the warehouse.
Later the same day I get a message saying the item is now out of stock and the order is cancelled.

 I would not shop here again

I've used Club Mac for years. Their service has always been good to great. I will continue to use them in the future.

 I would shop here again

I ordered :they delivered. Just as it should be.

 I would shop here again

I like ClubMac for three reasons: 1. It's a real Mac site not just a PC site with a Mac skin. 2. The prices are very competitive. 3. They don't misrepresent availability.

 I would shop here again

Annoying rebates; prices should just be up-front. Otherwise quite good.

 I would shop here again

Everything about ClubMac is fine except the website, which is very slow. Often I would start clicking or scrolling through items, not realizing the page wasn't fully loaded, and when it finally finished loading, it would jerk the screen past what I was looking at. This is the equivalent of someone jerking away the sheet of paper you're about to write on, or jerking away the chair you're about to sit on. Extremely annoying. Other than that, I would visit your website again - with caution.

 I would shop here again

Excellent service.I would like to see more of an instant rebate instead of mail-in rebates. Filling out rebate forms is a drag.

 I would shop here again

Not until purchase was accepted with credit card was a sales tax mentioned. The total amount I approved was before any sales tax was mentioned. Until then only the price of the item and the shipping were shown. I would have shopped elsewhere had sales tax been in the total amount. The merchant does not reside in my state and I paid sales tax.

 I would not shop here again

very easy to do business with. web site easy to use. the item i ordered was back ordered but i did receive it when they said i would. would buy from clubmac again.

 I would shop here again

One of the items I ordered is still backordered. Other than that I was very happy with my shopping experience.

 I would shop here again

Its hard to find the products on your website. I was looking for a charger for the digital camera I purchased but in my search it didn't pull up the right item or if it did it was on the 10 or so page of the search. I ended up purchasing it at ebatteries.com because I became frustrated. The ordering experience and camera were excellent. I love the camera and it was an great price! Would shop at clubmac.com for low prices again.

 I would shop here again

Everything worked as advertised. Excellent service.

 I would shop here again

I have been a club mac shopper since 1995. I have always had excellent service. Their prices are competitive, but most of all they're FAST!

 I would shop here again

Ordered computer and accessories on a Monday. I used a brand new card and had to do some of my own homework to get the card to work, not the merchants fault. By Wednesday the card was approved. On Friday I checked the web site to track my order and found it listed as "back order". I sent customer service and email asking about how long the back order would be. I received no reply, but by late Monday the order was processed and shipped out. Everything arrived two days later in good order. I bought several items the involved rebates but no explanation accomanied the product. Had to go back to the web site, download about four coupons, find a copiers, address four envelopes and finally got it all sent it. I pain in the tuckus.

 I would shop here again

Overall, very good to excellent. One or two of the online forms were a little clunky.

 I would shop here again

The product I ordered was listed as being in stock on the website. However, when we didn't receive it, we contacted to company and found out it was on "back order" and they never bothered to tell us. TOTALLY UNACCEPTABLE business practices. It's companies like this that will give internet shopping a bad name.

 I would not shop here again

Details of freight rebate not revealed up front. Later informed that my purchase was 24 hours too late to be applicable.

 I would not shop here again

I was pleased that the order arrived prior to the expected date - even during the holiday rush! I did not receive a shipping statement with the total amount billed to my credit card, however.

 I would shop here again

IT WAS EASY TO FIND EXACTLY WHAT I WAS LOOKING FOR AND THE PRICE WAS THE CHEAPEST I COULD FIND

 I would shop here again

Good. I was buying the item for my son and knew nothing about it. I was treated very curtiously.

 I would shop here again

The process was simple and easy to do. I had no problems with my order.

 I would shop here again

Excellent service. I have purchased from ClubMac in the past and will continue to do so.

 I would shop here again

The shopping was ouick and easy. I found what I wanted and did not have to search all over the web sight to find what I was looking for.

 I would shop here again

This is the worst place I have ever shopped from, especially their customer service. I have so far sent 5 e-mails to them asking about the stocking information but they have ignored every single one. They never even e-mailed me about my product being out of stock or when it will be in stock at all. Now they are ignoring my emails to cancel my order so, I'll end up paying for it even though I don't need it. I recommend everyone to stay away from purchasing anything from this website. They will rip you off.

 I would not shop here again

Called the store and the sales rep was rude and super arrogant. They claim on their website that they do international shipping and the rep was not even aware of that. Horrible customer service, they don't want to talk to you if you are calling outside of the US.

 I would not shop here again

I ordered a creative labs mp3 player from ClubMac. When I checked the status of my order online, there was no order listed for my account. When calling the customer service line, I spoke with a very rude gentleman who said that my order was on backorder and the date it would be available was unknown. I spoke with several people only to find out my order had been canceled without my knowledge and I did not receive any e-mail about this.

 I would not shop here again

Ordered a new monitor. Called for some information and they were readily available and answered all my questions. The monitor came on time, was what I ordered and I am very satisfied with the transaction.

 I would shop here again

I purchased from them at the end of 2002. The site is not particularly easy or hard to navigate --   Read full review...

 I would not shop here again

Ordered a Denon 1600 DVD player. Terrific price on a refurbished player. Works great and shipped UPS ground in two   Read full review...

 I would shop here again

I ordered a Fuji FinePix 2650 digital camera from ClubMac. I was immediately sent an e-mail giving me all the information that I needed to check the status of my order on-line. (I think all on-line merchants should allow you to do this.) I checked my   Read full review...

 I would shop here again

Ordered Epson 3200 scanner on Tue evening, received Thu morning with FREE shipping. Now that's   Read full review...

 I would shop here again

I purchased an imac last October, since I was attracted by their $200 rebate offer for 512 mg ram. The price for the low-end flat panel(15") Imac was 1099 and was a bit lower than the average, considering the free ram offer with rebate. The rebate rule   Read full review...

 I would not shop here again

On 1/8 I received the cd-rw drive I ordered and the bezel had a defect on the face which prevented the door from opening and closing properly. I talked to Monique that night who said she would email me an RA the next day and have a replacement sent out.   Read full review...

 I would not shop here again