Clearance Club

Worst kind of internet retailer: Takes your order, charges your credit card, then refuses to honor price, never ships goods, never refunds to your credit and even lies about ever having charged your credit card!

 I would not shop here again

I wanted to buy a Samsung ML 1740 printer (refurb) for $59.00 + $9.50 s&h. When I went to order it, s&h had jumped up to $32.31! VERY sneaky! I did call & verify that s&h price was not an error. My take is that you should get an email quote for the total before you buy.

 I would not shop here again

When my department decided to buy a laptop from Clearance Club, I gave all the details to our professional buyer. She tried to contact Clearance Club numerous times to find out if we could make this transaction via Purchase Order. She reports that they never responded to her multiple queries. I'm now searching for another vendor.

 I would not shop here again

I called them to ask them a few questions. My experience was very good they answered my questions and everything was as smooth as it could be. This company is very good in the area of customer service.

 I would shop here again

I read the previous reviews on Clearance Club after finding an awesome price through Froogle on a refurbished laptop I was interested in. I placed my order and bought an extra warranty. After placing the order I noticed I miss spelled my email   Read full review...

 I would shop here again

They were the lowest priced that I could find on the Internet. Usually that means the lowest service. Not the case here, probably the best I’ve seen in awhile. It was very refreshing. I got e-mails confirming everything. The item arrived as promised and when promised. I certainly can recommend them. They are a 5***** star company.

 I would shop here again

I purchase online regularly and have always had reservations when ordering from overseas (I live in Australia) with little or no recourse if things go bad. Well I can honestly say that the team at ClearanceClub has set the benchmark for how online traders should act. The problems I had placing my order, through my own fault, were sorted immediately and my purchase was received half a world away in less than 5 days!!

 I would shop here again

This store has taken care of my PC needs. This is the 2nd time that I have made a purchase and I am very pleased. The sale, service, shipping - all superb.

 I would shop here again

I am not at all satisfied with my order experience. i ordered a laptop computer last week because the price was good. I never received the promised order information. I spoke to a customer service rep who told me all I had to do was to add the new shipping address to my AMEX card (because it was different from the billing address) and the laptop would ship out immediately. I did that right away, but nothing happened. I followed up again twice by phone and left voice mails as they did not answer - no callback. I sent three emails, no answer. Today I checked the order status and they said my order was determined to be a "fraud", which is ludicrous. I will never shop at this store again, and I am a frequent online shopper and have never had such a bad experience.

 I would not shop here again

I ordered a refurbished LCD Sony monitor and was very pleased at the quality of the product. The monitor was in mint condition and I haven't had any problems with it. The price was much better than other website, even for the same refurbished item. I checked the return policy ahead of time to make sure that I would be able to return it if I wasn't satisfied. The order arrived exactly on the same day I ordered. Also, the website price of shipping was different than what was quoted on shopping.com and the customer service gladly corrected the charge.

 I would shop here again

They had the best price for the item I wanted. It was shipped out the next day and arrived a day before schedule. No problems, no need to contact customer support. Excellent company.

 I would shop here again

We purchased a pda as a present. The pda arrived and was defective, would not even start up. We returned it with a request for refund. We purchased a different pda for the gift and gave it. We received a replacement pda from this company. When we called back to see what was going on, and to request a refund they said that we would again be responsible for shipping back as well as the restocking fee. Was unwilling to compromise with us. This is not a company I would recommend. It's a win/win situation for them only!

 I would not shop here again

I bought a sony vaio s170 notebook from them. Extremely satisfied with the order, shipping/handling and customer service. My merchandise included better features that I was not even expecting. I would shop with them again without hesitation.

One suggestion I have for them is about their fraud prevention policy. I used amex to buy this notebook. When I called the clearance center in response to the verification, they gave me a 800 number to call to verify. As a first time customer, I was nervous to call that number even though the rep assured me. If I were them, I would ask the customer to call their credit card company and let the credit card company transfer to the appropriate department (to verify). That way, I can be 100% relaxed that there is no fraud scam.

 I would shop here again

I purchased a Sony UX-50 Peg on 1/31/05. It arrived broken.
I returned the item within one week of its receipt. I followed all of the steps in the RMA process. These people have sent me
an e-mail admitting to the return, and promising my money back on 2/28/05. They will not return my money. I have involved my credit card company to try to get my money back. They have called the transaction fraud!!!

 I would not shop here again

After ordering my notebook i had to make a change in my order and the customer service person was super friendly and helpful, they told me exactly how to do what i needed to do with the reorder and my order arrived exactly on time with my new specifications! Certainly beats the other online store experiences i've had.

 I would shop here again

Clearance Club got me an excellent deal on a lap top which I desired. Shipping took no time at all. I got the product today and its already working for me like it should. Its in excellent shape for a refurbished laptop and I would recommend anyone who is looking for a good deal to seriously look into Clearance club.

 I would shop here again

I bought a Sony Laptop, the pictures in the description included the External Speakers and the docking station. When I receive the laptop it didn't have any of both.

I send an email to Customer Service and in the most rude manner the employee, Traye Dantzler, told me that is was my mistake in not asking them first if it included the additional equipment as pictured.

To make things worst, the laptop came with out the battery and without the memory upgrade that I also bought form them

 I would not shop here again

This company scammed me. Their photo clearly shows speakers and a video docking station with the Sony Laptop advertised with a photo showing preview. The package came in with no speakers or docking accessory station. I emailed company, and was advised that should have looked harder at written data sheet and should not go by furnished photo of what I was purchasing. Will be asking for a full refund, but from what I see, they probably will not give full refund. They are deceptive and will never buy from them again. Computer looks fine, just not what was promised. Satisfaction stinks.

 I would not shop here again

When I ordered the product was in stock. But within few hours I received a mail the it was backordered and it would be in stock within 7 days. I waited for 7 days, then I received a mail saying if required I could cancel my order since they are facing unexpected delays. I was in need of the product as I was leaving the country and now I have to leave without purchasing one.

 I would not shop here again

Everything went as planned..The only item that was not in the box was he set of headphones for the MP3 player.

 I would shop here again

Their low-price guarantee was not honored. After ordering my hand-held PDA, I found two different sites with the same item at lower prices/lower or no shipping costs. I told Clearance Club about it (via e-mail) and the response was, that they could not sell their merchandise at those low prices. However, they did give me the option to cancel my order. After I had already confirmed my order with them, I then asked them to at least upgrade my shipping, which they also refused. The overall satisfaction with this shopping experience is marginally acceptable. I am very disappointed that they promise a low-price guarantee which they refuse to honor when called upon. I consider that false advertising, and wonder about their trustworthyness.

 I would not shop here again

Excellent service provided on time and I am delighted with the product. they deliver hwat they say. thank you Clearance Club.

 I would shop here again

easy and efficient. i would like to have been able to do the rebate online.

 I would shop here again

Had very bad experience with this company. The notebook computer that I order did not have all features described.
They promised refund which I never received.



 I would not shop here again

Quick, Direct, Effective, and Great Prices.

 I would shop here again

kind of hesitant ordering a refurbished item, but I have my fingers crossed.

 I would shop here again

Keep a way from their refurbished units. They are used and defective. Also I purchased a refurbished unit, but the unit was defective and I returned it to them and I am still waiting for my refund. It's been a month now and nothing> I contacted my credit card.

 I would not shop here again

I had a very pleasant shopping experience with Clerance Club. The customer service rep was friendly, the price was good, and the item came to me on time and exactly as I expected. I am recommending this merchant to my friends.

 I would shop here again

I had good deal on buying sony nootebook!

 I would shop here again

I made a Wire tranfer and I sent it (attached) several times, but after a week they told me the mail didn't recieve attachmets, so I just wrote it down and imediatly had an answer. That was the only thing that happend. Excelent service. Luis Campos

 I would shop here again

Clearance Club is quick in getting your product to you the best way possible. They are great in informing you of any delays or problems.

 I would shop here again

Website promised product would ship in 5 to 7 days, but it was in external wearhouse and was not available. Cancelled the order after 2 weeks and the product had still not been sourced.

 I would not shop here again

I'm very glad i found this company. i needed a cheap laptop for my daughters first year in college and clearance club offered a great Sony VAIO for under $1000. With their rebate special i saved more than $900 compared to the best local store price i found. They delivered in time and everything is working great. Thank you.

 I would shop here again

- liked that they shipped the same day - nice looking website - best price by far

 I would shop here again

I needed a computer for school, and I was really nervous about ordering online, but I talked to the costumer service person and they answered the questions I had about models and specifications. I was still a little concerned, but I'm now online, and I'm writing this on my new Sony Z1 laptop. It's great! It shipped out the same day, was delivered earlier than they said, and it was exactly what I expected. I'm very happy with the service, and I'm recommending them to my friends!

 I would shop here again

i ordered a Sony Vaio laptop and a Sony HD walkman from Clearance Club. Their price was $15 higher than another company but after comparing shipping cost and shipping time Clearance Club seemed to be the better choice. i like that they quote right on the site when i will receive my product. I ordered Friday afternoon, chose Saturday delivery and received both products promptly Saturday morning. i recommend this company

 I would shop here again

as a web designer myself, i must say: best shopping website design hands down. very easy to use and uncluttered. all features are laid out with simplicity. take heed, buy.com! while i wish they had a broader selection of other electronics, their laptop prices are excellent. i have bought from them twice. i always do compare prices beforehand and it just seems to always lead me to their site.

 I would shop here again

This was my first purchase of something so expensive over the internet, and clearanceclub.com made it painless. I ordered my laptop friday, had it monday as promised, although the shipping is a bit high. The credit card verification seemed odd, but i called about it and spoke with a very nice rep who informed me of the status of my order. Would buy from them again.

 I would shop here again

I recently ordered a PDA from this store. I received a detailed invoice very quickly. They told me what day it was expected to ship out (1 day later). I was so surprised and happy to see it actually show up at my door the day after it shipped! (I selected regular shipping) I was very impressed with the delivery speed! Everything was just perfect! This was a refurbished item, but so far I have not had an ounce of trouble with it.

 I would shop here again

Clearanceclub has been the secret tip going around our office for a while. This prob'ly accounts for at least ten orders over the last year placed by various colleagues. The overall consensus is: Buying from Clearnancclub is cheap, fast and easy. But... we should get our own account manager by now! :) We recommend.

 I would shop here again