Clearance Club

Full review
THE FOLLOWING IS THE REPLY EMAIL I SENT TO www.clearanceclub.com FOR THEY DID NOT HOLD THE STOCK FOR A FIRMED ORDER THROUGH THE WIRE-TRANSFER PROCESS AND THEY HAVE NOT REFUND THE SENDED US$1095 BACK TO ME SINCE THEN.


Customer Service Specialist,

According to the latest account information the sum of US$1095 had been taken from the my mom¡¦s Hong Kong account.

The following codes are the print-out in my mom¡¦s bank book: REMIT OUT XXXXXXXX.

Wire transfer is a time-consuming process. However, it is unbelievable that a retailer did not hold the unit for a firmed order until the completion of wire-transfer process and sold it another party during that period.

From the view of customer service, it is unbelievable that a ¡§Specialist of customer service¡¨ did not mention a single word related to refund process in a reply and acted like a Specialist of sale to ask the payer to buy something else.

In more rational manner, if I amend my order to buy something else & it was more pricy than the money I have sent to you. Was I dare enough to send you additional money by wire transfer again? How could you be sure that the item of the amended order would not be ¡§out of stock¡¨ during the second wire-transfer process??

This is the worst on-line shopping experience I have ever had. FOR THE SAKE OF YOUR COMPANY¡¦S REPUTATION AND YOUR DIGNITY UNDER THE WORDS OF ¡§Shop with Confidence - ClearanceClub.com provides secure ordering & top-rated customer satisfaction since 1998¡¨, ¡§Customer Service Specialist¡¨ and the so-called positive reviews from different web sites, RETURN THE WIRE-TRANSFERRED US$1095 TO THE HONG KONG¡¦S ACCOUNT IMMEDIATELY AND REPLY THIS MAIL IMMEDIATELY FOR THE INFORMATION REQUIRED OR RELATED PROCEDURE OF REFUNDING.

YOU SHOULD EITHER REFUNG THE US$1095 TO MY HONG KONG'S ACCOUNT THROUGH THE WIRE TRANSFER OR REFUND TO MY CREDIT CARD ACCOUNT.

nyk
An extremely disappointed shopper from Hong Kong


----- Original Message -----
From: ccSupportclearanceclub.com
To: cheunyahoo.com.h
Sent: Wednesday, May 30, 2007 5:51 AM
Subject: Verification Follow-Up [Case-Number: 711061140428]



Dear nyk,
We do have a pending wire coming through which should clear in our system by tomorrow. Unfortunately it appears that the unit you ordered is no longer in stock. Is there another unit that you see that you would be interested in?

When replying to this E-mail, please ensure that the 12-digit Case-Number
is included in the subject line of your message.

Sincerely,
Customer Service Specialist

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ClearanceClub.com, Inc.
www.clearanceclub.com