Chef's Corner

Full review
I placed a $500 order in July. Online it said 8-10 weeks, then my confirmation email said ship by 8/24. I gave them benefit of the doubt and called in the beginning of October. They said delivery was pushed back to November. And offered me a $30 credit if I kept my order. For $30, fine. In November, they pushed it back another month. And of course, this whole time nobody replied to a single email or phone call follow up. So, I filed a BBB complaint. amazingly, a week later, I got a status email saying my order (3 items) would be shipped 12/24 and 1/10. Apparently too late to entertain with Stemware for Christmas. I never would have guessed back in July! Well, the 1st week of January, still nothing. I call the original vendor and it turns out my product is discontinued. I call Chef's Corner to ask THEM why it's discontinued, and they were clueless until I TOLD THEM what the vendor said. Why am I playing Customer Service when I am the customer?

Since my stemware is discontinued, I asked if I could take the $30 and apply it to a different order of the same value (essentially, select different stemware since what we chose is no longer manufactured).

They said no! I could cancel the order, or keep waiting on the original one with hopes Mikasa will produce another batch.

Oh, and they didn't respond to my BBB complaint, so I am taking it to arbitration. Good grief.