Chadwick's

I realize it's difficult to buy clothes online because you don't know if it fits or not. I've ordered 4 items from Chadwicks in the last year and 3 I had to send back.  I just sent two back today. The shipping is ridiculous! I bought a shirt and   Read full review...

 I would not shop here again

Their sizes run very small.  I was warned by co-workers but I didn't listen.  I ordered my items in my current size 8 and had to return it ALL!    I hate the thought that a size 8 body has to go 2-3 sizes higher for a great   Read full review...

 I would shop here again

I have shopped with metrostyle and had a great experience.  Since chadwicks and metrostyle are affiliates, I decided to try chadwicks.  A horrible mistake.  It took forever to get my order.  The shipping rates are expensive.  When I finally got my items (which was only part of my order), the quality was horrible.  I had gotten a coat and paid $79.99 for it when it was on sale.  I would not even pay that much for that quality.  There were many pulls and tears in the fabric.  When I had called customer service, I got conflicting answers.  Now it has been 2 weeks since I sent the coat back and I am still waiting for a replacement coat.  Who knows if the quality on this one will be up to par.  I definately will never do business with them again.

 I would not shop here again

I placed my mother of the bride dress order on July 21.  I needed it by August 1 because my future son-in-law was in the Air Force so we had to do everything very quickly.  I planned on doing expedited shipping, but the order said the expected   Read full review...

 I would not shop here again

 I had received some copies of the catalogs from Chadwick's  about 10 years ago (when I was late 20's-early 30's), but I didn't like most. I did not mean they were bad taste, I just did not like the styles as if they were for happy housewives,   Read full review...

 I would shop here again

Buyer Beware!!! I have ordered from Chadwicks multiple times in the past, but always with a small problem. Lost or non-included items, lengthy backorders, etc. Although it caused a hassle it was never too large. I recently placed an order with the   Read full review...

 I would not shop here again

Chadwicks has bad custoemr service. Just horrible. I ordered three pair of pants. The product was fine but they just didnt fit. Unfortuantly I forgot to send them back on time so they gave me a store credit. So I ordered two things with the gift   Read full review...

 I would not shop here again

For as long as I can remember Chadwick's was around, my mom would buy me dresses from them when I was a teenager, I can't remember how they fit but I started to shop there again now that I'm all grown up and in my early 30s.I have ordered several   Read full review...

 I would not shop here again

I've only ordered from Chadwick's once, but I have to say that after receiving my merchandise, I'm surprised at all the negative feedback. I wanted some new clothes for fall, but because I'm dieting and haven't reached my ideal weight yet, I   Read full review...

 I would shop here again

I used to order from Chadwicks because they had decent quality career wear for tall women at reasonable prices. Their tall sizes were not just limited to leg length. They were aware of the fact that our bodies are longer too. But after one backorder too   Read full review...

 I would not shop here again

I've been a customer of Chadwick's since the late 1990s, when I was a starving seminary student looking for professional clothes that wouldn't blow my budget. Up until a few years ago, my experiences with this company were entirely positive. I could   Read full review...

 I would not shop here again

Nice leather sandals however their service is awful and they are not completely honest.Today is June 25th. I placed an order and received a confirmation email dated June 16th when I went to check the status they show the date of the order placed as the 17th.(they must be psychic) They sent me an email saying my order had shipped,here see for yourself. I am located in south Texas, maybe by Christmas??
And of course they don't reply to my emails!

Package Progress
HODGKINS,
IL, US 06/24/2008 2:46 P.M. DEPARTURE SCAN
HODGKINS,
IL, US 06/23/2008 11:41 P.M. ARRIVAL SCAN
HORSHAM,
PA, US 06/21/2008 3:43 A.M. DEPARTURE SCAN
HORSHAM,
PA, US 06/20/2008 3:32 P.M. ORIGIN SCAN
US 06/19/2008 4:33 P.M. BILLING INFORMATION RECEIVED



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 I would not shop here again

Absolutely Horrible!! They told me I clicked on an advertisement on their web site when I did not and billed me $10.00 for it. I told them I did not think I had and if I did it was a mistake. They refused to take it off my bill and I refused to pay it. I sent them a certified letter saying explaining what happened and refused again to pay the bill. 2 years later, after not hearing from them. I get a letter from a bank who says I owe now $61.42. Then $10 plus interest. I thought they were joking. I immediately called the CS number and was told nothing would be done. I am floored that this company would not take this off my statement especially when I am a perfect customer. I mean I don't have ANY credit card debt-EVER! SO I am telling everyone DO NOT SHOP HERE!! I am from Tx and my family is huge like the state. SO needless to say they lost a heck of lot of customers. I just hope it was worth the $60 bucks!!!

 I would not shop here again

I think Chadwick's quality is horrible. I recently placed 2 orders and sent 1 whole order plus half of the other one back. If that wasn't bad enough, I chose deferred billing and when they issued the credit they first charged my bank account and then   Read full review...

 I would not shop here again

I used to shop online at Chadwick’s a lot when I worked- they had lots of ‘wear to work’ conservative clothing with decent prices, and dress pants in petite sizes. But, since I’ve quit work, I haven’t had a need for them until recently when I spotted a   Read full review...

 I would shop here again

I stumbled across Chadwick's while trying to find a new wardrobe for work and immediately fell in love with their clothes. Before placing an order, I searched reviews and was worried to see all the negative reviews about customer service and wrong   Read full review...

 I would shop here again

Love the clothes, however their customer service is way below average. I placed and order 2/14 and got an email 2/15 stating the order had shipped. When I went to UPS to track the order I found out the order didn't actually ship until 2/19. I was upset that I was misled and was provided with false information. I emailed Chadwicks 6 times asking for an explanation and requested my $9.99 shipping be refunded. Twice I got an email with the tracking # but no answer. Once I got an email that said "sorry but this happens sometimes" and the final time I got an email saying thanks for your comments. They never addressed my request for my shipping charges to be refunded. I shop at Chadwicks often, but I am very surprised at their lack of customer service. I order from Overstock.com on 2/14 also. My order arrived within 4 days and I only paid $2.95 in shipping. I expected better of Chadwicks.

 I would shop here again

They said they shipped something I never received and the tracking number they gave me was invalid. I don't believe the item was ever shipped. Then I had to wait 20 days to declare the package LOST, after I had been charged for the item. This was part of a uniform for my daughter's band concert in Europe. Needless to say she had to go without the blazer from Chadwicks (we ended up buying one elsewhere). I have made at least 8 calls to their customer service department (they conveniently make their 800 number next to impossible to find on their web site) to straighten this mess out. In a time when customer service is KEY to good business, Chadwicks definitely fails and should be avoided.

 I would not shop here again

Terrible customer service. They sent me the wrong item. I called their "customer service" department as soon as I received it and I told them that they sent the wrong item. The woman I spoke with said she would activate the UPS label included in my shipment with no charge to me. I sent it back and weeks went by with no word of receipt or credit from them even though I tracked the return through UPS and they had indeed received the package just 2 days after I sent it. I sent them an email inquiring about my credit and I got a note back saying that they don't refund shipping costs. I tried to respond through their "convenient link" in their note that (again) Chadwicks had sent me the wrong item so I shouldn't be charged any shipping but of course the link didn't work so I sent a separate email. I got a generic response which showed that they didn't even read my email. I'm still trying to get my credit.

 I would not shop here again

Bingo!! I just got my my order yesterday! This is the first time I've ordered from Chadwick's of Boston. It arrived on the exact day it was supposed to. And, the best part is that I just love, love, love the four summer dresses I ordered!!! They fit perfectly and I was impressed with the quality of the fabric and the construction of the garments. In the past I've ordered from other catalogs and the length of the garment wasn't as stated in the description. Each dress was exactly the correct length....I checked!!! Also, I've paid twice as much for similar dresses in the past. I'm 58, and frankly don't like the hassle of shopping at the malls, so for me, shopping on-line was just the ticket!! I also liked the easy tracking of my package. I would recommend your catalog to anyone. I certainly was pleasantly surprised!! Thanks again for your fine service.....and I look forward to shopping your catalog in the future!

 I would shop here again

I ordered a spring dress and a camisole w/cardigan in January. The website was easy to navigate (although it is wise to search for the item in the "sale" as well, since sometimes you can find the same item at a lower price) and the order was easy to place. I also had an online $10 coupon (online discounts for Chadwicks are frequent). I received an email confirmation in 2 days (yeah, the confirmation was a little slow, but I ordered over the weekend). I was displeased to see that the order was shipped USPS, not UPS, (although Chadwick's claims to use both carriers)so there was no way to track it online. However, the package arrived in 10 business days and I was delighted with the items. The dress was adorable and the camisole set was very cute. I spent a total of approximately $60 (including S&H)-- which I felt was a very good price for such well-made items.

 I would shop here again

I have shopped on and off at Chadwick's of Boston's Online Store for years. I even have their credit card! It doesn't get used often but that isn't because the service is poor. I just am not overly fond of their styles these days and prefer a site   Read full review...

 I would shop here again

Chadwicks catalogues do not show you how horrible their sizes and material are. DO NOT ORDER from this company. I ordered a winter jacket and winter wrap and was mortified by the products that arrived. The "petite" jacket went to my feet, I am 5'2" and the shoulder pads were 2 inches wider than my shoulders. I am a size 4-6 normally and the size 2 jacket was swimming on me. The winter wrap looked more like a wide scarf and was extremely thing and see through. The color was an yellowish off white, it was listed as cream. I could never wear it as a cover up on a chilly day. Most of the clothing you will order will come in bad hues of colors or the material will be incredibly thin and wear down easily. If you want clothing at a good price buy sale items at a better retailer. The company makes you pay for shipping on all returns, even if it is their fault. I ended up without any items and had to pay $20 for shipping.

 I would not shop here again

I’m petite and I hate going to the mall to shop in specialty size stores. I’ve found that the combination of these two traits does not produce many options for me. I’m always on the search for on-line stores that carry petite sizes and offer them in   Read full review...

 I would shop here again

After receiving horrible customer service the first time I shopped there over 2 years ago, I decided to give them another try. Boy, what a mistake that was! The first time, I ordered 2 items and used a $10 discount. They shipped the items separately   Read full review...

 I would not shop here again

NEVER believe it when you see a "bonus item" displayed on the front of a Chadwick's catalog. I placed an order assuming I would get the FREE straw bag. Several days later when when I received an email stating that my order had shipped, the bonus offer was listed as "cancelled". Upon inquiry, the email I got back stated that "sorry -- quantities were limited". I had a horrible experience with Chadwick's several years ago and decided to give them another chance. Bad move! I will never shop there again.

 I would not shop here again

I have been most disappointed in the size inconsistencies with Chadwicks clothing. I am always a medium in shirts and sweaters. The sweaters I received as Christmas gifts were made for someone with arms the size of twigs and the chest of a   Read full review...

 I would not shop here again

Overall- terrible. Everything I have ever ordered has been backordered and then re-backordered again. They can not issue credits correctly- I've had credits for returned items that have been $5-$10 less than what I have sent back and it never got corrected.

 I would not shop here again

Ten years ago I was a great fan of Chadwick's of Boston but stopped ordering from them when my life was caught up in family and a tight budget. After receiving a catalog from Chadwick,s saying they want me back, I decided to order a winter coat from them. I agree with all the opinions stating that the customer service is TERRIBLE. For three days they have told me the item I ordered had been shipped, but I never received a e-mail confirmation, or tracking number. The final straw (after numerous phone calls with customer service telling me the item had been shipped)was when a supervisor said and I quote, "Your order was probably shipped." Unbelievable! I will never shop with them again!

 I would not shop here again

I thought I'd found a great online apparel store. The clothes looked great and seemed reasonably priced. Plus they offered free shipping and/or discounts towards the most expensive item purchased. So, I placed an order. All but one set of clothing   Read full review...

 I would not shop here again

Chadwicks has some of the best clothes around. Unfortunately their service isn't nearly as good as their products. Otherwise I would be happy. For 20 months I boycotted Chadwicks for ruining my birthday (in December) and holidays--first by changing   Read full review...

 I would not shop here again

My wife recently ordered a raincoat on-line and it was assigned an un-trackable UPS tracking number by Chadwick's shipping dept. They charged our credit card but after almost three weeks it is quite clear that they NEVER had the garment and are making   Read full review...

 I would not shop here again

I am very disappointed in quality of service. I have shopped Chadwicks for several years but NEVER will again. I ordered Cashmere sweaters and was promised free express shipment- did not get it. Sweaters arrived late for a party and one is already pilling. Chadwicks apologizes but does not make it right. Also, I have a hard time getting longer length pants in my size and the product quality has gotten inferior. I had to return several items last order and had a hassle with refunds to my AMEX as well as paying for the shipment return.
NEVER AGAIN

 I would not shop here again

I have had problems with Chadwick's over the last year. They oftentimes cancel items with no notification and when called on this practice, respond with "We're sorry for any inconvenience". The last order I placed was on the internet and the wrong shipping address was listed on the order. I e-mailed to have the address changed and since it was "in process", there was nothing that could be done. The order is shipping to an address I have never even heard of! I was told by the customer service supervisor that since I ordered on the internet, I must have entered the wrong shipping address. WHAT?!?!?! I have the same shipping and billing address - why would I list another name and address entirely! I was told to call every day to find out when the order ships and then I can try and reroute the package. If I ever see my order (which I doubt), I will be returning it unopened and disputing all charges.

 I would not shop here again

I recently ordered from Chadwick's. It was during a sale. They accepted my order and sent a confirmation email. A few days later they sent me an email informing me that they had revoked the offer to sell at that price and now had a higher price if I wanted the item. I will never order from them again.

 I would not shop here again

Chadwick's has lost another long-time customer. They sent me a special discount offer and out of 6 items ordered, applied the discount to the 1 item that was backordered and the same price as all the other items. Customer Service claimed that they could not move the discount to an item that would be shipped (and we all know better than that.) When I told them that that was unacceptable and that I wanted the order cancelled, they claimed that they couldn't cancel the order (and we all know better than that, too.)
I returned the entire order and cancelled the backordered item. It did cost me return postage, but it cost Chadwicks's a regular customer. It's a shame that major companies can't understand the value of POSITIVE customer service. (I also requested that they remove me from their mailing list, which of course, they can't seem to do either!)

 I would not shop here again

BUYER BEWARE! Chadwicks customer service leaves a lot to be desired. I have ordered from them a number of times over the past 3+ years. The last 3 orders have been a nightmare. They have definately lost a long term customer. All 3 of these orders I   Read full review...

 I would not shop here again

This is an opinion of the customer service on telephone orders. I called Chadwick's over a month ago to inquire about a dress I wanted for my bridesmaids for my upcoming wedding. I asked the CS about the availability of the item and explained that I   Read full review...

 I would not shop here again

I love clothing. While some people would prefer to go buck-naked (and I do when I'm really lazy), I   Read full review...

 I would shop here again

Our family purchases most of our clothing apparel online. I really like the convenience of ordering from home. With our busy schedules it is often difficult to go shopping, and it is so frustrating when local stores fail to have the sizes we need.   Read full review...

 I would shop here again