CSN Baby

Very disappointing experience. I shopped around on-line and found the lowest price at CSN Baby. I placed the order with plenty of time to get for Christmas. A WEEK LATER, I was informed via email that not one but both items were backordered. Both till after Christmas. (One till JANUARY 25th!) I emailed customer service to inquire as to why they would sell items that they did not have, and why it took a week to let me know. That delay meant I could not order them elsewhere in time for the holiday - not enough time plus other companies were then out of stock as well. (They were in out of stock when I originally placed the order.) I also informed them that their website STILL listed the bed set as in stock for sale! (The plush blanket did say "out of stock.") The whole experience sounded like a scam. I cancelled the bedding set and ordered it from Bed Bath and Beyond. (Thanks to rush shipping, it arrived to be put out for Christmas morning.) I did not cancel the plush blanket (yet) as I have not found it in stock elsewhere. May have to check eBay. I requested that the LEAST customer service could do for me would be to send me the blanket without charging for shipping. According to the pending invoice, that request will be granted (once they get it in late January). All in all, I tried to save $10 and ended up with a hassle. I do not anticipate shopping at CSN (__anything) again.

 I would not shop here again

easy to find my product, some challenges negotating website offers but otherwsie, good service overall

 I would shop here again

Tracking process to Canada is horrible. You can only see that the product is going to US and not to the final destitation. However, the item I recieved is great. We are really happy. Thanks

 I would shop here again

I ordered the moses basket with a blue patchwork bumber and it arrived with a pink bumber i contacted CSN and was very impressed with how friendly and easy the request to get the correct one but after a week i had not received it so I called and the first gentleman did not take the time to research the order just said it had not shipped check back so the next day i spoke with Katie and found out the warehouse had not received the request she took care of it and I received the correct bumber within a couple days i think you have a friendly staff and that means alot when shopping online. i have returned the incorrect item with the label provided overall I had a great experience and would shop with you again. thanks

 I would shop here again

Everything went as I expected.

 I would shop here again

Convenient, straight-forward, good prices. Being in Canada I was happy to have a hassel free experience with the order, shipping and customs.

 I would shop here again

Order was completed, and then they say it's out of stock!!I purchased two Radian 65 car seats on 10/29. The next day I was notified that the items were out of stock and my order was cancelled. Pretty much got a "tough luck" and was sent on   Read full review...

 I would not shop here again

No problems

 I would shop here again

good job

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easy, fast, convenient, good price!!

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Satisfied with my purchases so far!!!

 I would shop here again

Website layout was excellent. Numerous categories to choose from.

 I would shop here again

ok

 I would shop here again

they had my son's email address as the buyer instead of the receiver. I had to call for a tracking order and it to straighten out the email mistake and it also took way to long to receive the playpen. I wouldn't shop at CSN again

 I would not shop here again

Easy shopping experience. Found what I wanted, ordered it and it was sent promptly. I could track the parcel easily as well. Nice and smooth, no problems at all.

 I would shop here again

Satisfactory transaction. No complaints except for one; when I ordered the LA baby mattress I was expecting a full size mattress, when it came it was a compact mattress so I had to return it.

 I would shop here again

Received 2 of my 3 items ordered quickly. Still waiting for the 3rd item. A bit odd that there was a delay with it considering I ordered 2 identical items...1 came on time and 1 didn't.

 I would shop here again

googled items ...found best price w/ shipping at your store ...bought them....recd them [box beaten up but items ok...good experience in general!

 I would shop here again

I received everything that was advertised and promptly. Thank you.

 I would shop here again

The product I order came damaged and I am still waiting for the replacement parts. I has been over two weeks and all they can tell me is I should get it soon.

 I would not shop here again

The item left the wearhouse two days after I placed my order. I was told what day to expect it. It came that day and was in perfect condition. Couldn't have ask for better.

 I would shop here again

Products were excellent, just as described, fast shipping and great communication. I will use them again for baby products, as I haven't tried their other products yet.

 I would shop here again

Great

 I would shop here again

Very smooth from ordering through delivery.

 I would shop here again

All of my products got here before expected which was very nice. I received the dresser almost a month before it was expected to arrive.

 I would shop here again

After shopping several sites for my grandson's crib, I found CSN Baby had the most reasonable price and shipping cost. The crib was on backorder and actually ended up being delivered a week before expected date.

 I would shop here again

The purchasing process through CSN Baby was easy anc convenient. The product reviews listed were very helpful. The crib was put together in less than an hour.

 I would shop here again

One item arrived in the wrong color. After a short phone call, item was scheduled for pick up and replacement. Overall good experience.

 I would shop here again

Good and quick service at a reasonable price

 I would shop here again

great

 I would shop here again

Easy to find items and cost was great compared to other stores.

 I would shop here again

The bassinet was a gift for sister who enjoyed it very much. It arrived approx. 1.5 weeks later than original expected but it is wonderful and we would definatley purchase from CSN again if needed. Thank you

 I would shop here again

ordered our baby dresser from CSN baby only to find out AFTER we completed our order that the item was on backorder with no estimated date that it'll be stocked. So we called and asked to have our order changed. It took a couple days, but we managed to do it. Then delivery - first of all, you have to schedule an appointment for the delivery guy to drop it off. So we did. A 4 hour time frame. Not to mention, my husband had to take off work because the trucking company cannot deliver the furniture into our house without "help" from us. 1.5 hours AFTER our scheduled time frame, we finally get it. Now we understasnd the trucking company is not CSN baby, but they need to take responsibility for the trucking company that they are doing business with. Overall not a very satisfying experience and we'd only buy from CSNbaby again if we absolutely had to.

 I would not shop here again

I received some damaged stuff. I contacted customer service, and then they re-sent a new stuff. I think it's really good.

 I would shop here again

On 4/15/09 I ordered and paid for the changing table "DaVinci - Emily Three Drawer Changing Table in Antique White". The money was deducted from my account and I got an order confirmation with estimated delivery date of 04/21-4/28/2009. On Monday   Read full review...

 I would not shop here again

Good experience!

 I would shop here again

I would shop at CSN again, loved the customer care and the product purchase experience.

 I would shop here again

they handled w/ no problems.

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great goodys!!

 I would shop here again

great selection of products, good prices, great customer service. for the negative however, stock-keeping needs some work: for half of the items i bought, there were repeated delays & backorders; one item was confirmed to be shipped, then it turned out was discontinued, then the alternative colour was backordered 1.5months. i bought these all online, perhaps it's more reliable to call in an order. order tracking has been half-and-half as well: for one item, i received the shipment before the email notification that it had been shipped, although i wouldn't call that a problem it does reflect the accuracy of tracking notification! for another backordered item there was a confusing situation where i was emailed that it was backordered again & could cancel, and then they emailed again a few hours later saying that the item had been shipped. i had to call in to sort out which email was right. for all the other items however, tracking of order progress and shipping, along with delivery dates, was reliable. i would shop again at this merchant, but next time i will be calling in my order, and only buying if i can get absolute confirmation that the item is in stock & ready to be shipped. i don't mind waiting for a product, but i want to decide if i can before i pay. i found customer service over the phone to be excellent.

 I would shop here again