CSN Office Furniture

Full review
Buyer beware.  I bought a $400 office star space collection chair from this company in Dec 2008.  I bought it after checking out several stores in my area and not finding anything that fit my needs and size.  After reviewing their website and several others, assured by their assurance of easy returns plastered all over the site, I ordered the chair.  It arrived promptly.  I assembled it, and after using it in my study for 3 weeks, realized that it did not give adequate lumbar support because I am quite small.  I called their returns department to ask about an exchange.  I was told that since the chair was assembled, even though it was almost new, and well within the 45 day (Xmas) return period, I could NOT return it.  I was directed to the statement I have included below on their site where buried in a lot of info, there is one line that says "Unfortunately, we cannot take returns of products that have been assembled or modified. "  I challenge you to find that line easily, especially as you are browsing to buy.  When I asked how I could ascertain fit and comfort without assembling the chair and using it, I was told by the rep... "go to an office supply store and make sure it fits".  First of all, I buy online because of the greater selection that is NOT available in my area, and secondly, sitting in a chair for 5 minutes in an office store does not predict how it will feel after 1 or 2 hours.   So I am stuck with an expensive chair that does not fit me.  If I had bought one of the local chairs that also did not fit, at least I would have my money back when I returned them.  So beware of the questionable sales practices that this company employs.  I will never shop with them again.

"Returns and Damage<a>How Do I Return My Order?Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 45 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs and 10% restocking fee (extended offer ends 1/1/09). Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will still be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Want to make returning items even easier and less costly? We are one of the only online retailers to provide you with a return policy alternative. In addition to our Standard Return policy above, we also offer Return Protection, for a small fee, on many of the products we sell. You can purchase Return Protection when you place your order.

If you purchase Return Protection when you place your order then you receive the following benefits if you need to make a return: A full refund of all outbound, non-expedited shipping charges. All restocking fees are waived. We arrange and pay for return shipping. Please note: Excluding the 3 items listed above all of the terms of the Standard Return Policy still apply. The cost for Return Protection will not be refunded in the event of a return. Only standard shipping charges will be refunded, expedited shipping charges are not refundable. Return Protection is not currently available for international shipments.

You may return your purchase within 45 days of receipt (extended offer ends 1/1/09). Please note: certain items are not returnable. To return an item:

Using our Standard Return Policy: Please email mailto:service@csnchairs.com and include your original order number, what product(s) you are returning, and your name. Or call us at (800) 457-3120. We will give you an RMA number and a return address. Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. Please Note: Unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase. For international shipments, we cannot refund the brokerage fee. If you purchased Return Protection: Please email mailto:service@csnchairs.com and include your original order number, what product(s) you are returning, and your name. Or call us at (800) 457-3120 so that we can start the return process. Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. When the product is ready for pickup we will help arrange for the product to be brought back to our warehouse. Once the product is back at our warehouse we will issue a credit to the credit card used for the original purchase.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us. "