BuyCostumes.com
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TERRIBLE SERVICE
A review by heylady40 written on Nov 10, 2011
Full review
FALSE ADVERTISING ON SHIPPING TIMELINES and terrible experience with customer service to correct their error!
I ordered a costume on Wed Oct .26 because they advertised delivery BEFORE Oct 31st (not the day of) if I ordered that day on buycostumes.com website. I was in desperate need of a certain costume for Saturday night Oct 29th. The same day Oct 26th I rec'd notification product had shipped, then 2 days late on Friday Oct 28th i rec'd another notification saying same product had shipped UPS with a delivery date of sometime on Monday Oct 31st!!!. When I called customer service I was told to contact UPS to see if there waa anything they could do, and if not, call them back?!
UPS said there was nothing they could do...when i called buycostumes.com back they were not sympahtietic and did not admit to error. fyi-now the website showed a different shipping date for orders placed on Oct 26th than when i originally orderd...this is false advertising!!! I was expecting them to make up for their mistake and overnight me the costume for Saturday delivery but they would not do that unless i paid overnight shipping!!! will NEVER use them again! So all in all I was out $14.20 to order and return a costume i never used because of their false advertising error!