Buy.com

I have purchased from buy.com a few times. I have always been pleased with the merchandise. My only problem, they are quick to take your order and charge your credit card but a little bit slow to ship out your order.

 I would shop here again

THEY HAVE THE WORST CUSTOMER SERVICE - BUYER BEWARE DO NOT USE BUY.COM. So here's my story, I go and buy a keyboard from them, where there is NO indication that the item I will receive is going to be a returned/open item. According to the website, I was   Read full review...

 I would not shop here again

DO NOT BUY from buy.com! Their business practice and customer service is beyond shadowy. I followed an online advertisement for a product and received an invoice totaling $59 more than the online price, $15 of which was assessed as a "shipping and handling" charge (which was NOT detailed in the online checkout). I discovered this an hour and a half later when I received the emailed invoice. When I called to cancel my order due to this sneaky charge, the customer service representative said that they have a "15 minute buyer's remorse period." Again, they did not email the invoice until and hour and a half after the purchase was made! When I asked to be put in touch with her [customer support] supervisor, she would not do so and informed me that I had a "50/50 chance" of cancelling the order. The following day, I received an email saying that the order could not be cancelled and that I could either keep the product when it arrived or return it at my own cost, should it be delivered when I am not home. This company is an outrage. PLEASE BE WARY AND DO NOT SUPPORT THIS COMPANY.

 I would not shop here again

bought a Xbox 360 Live 12-Month Gold Subscription Card (FREE 1 Month Bonus), they never delivered. They said:
"Title to goods passes to you upon delivery to the common carrier."

wtf!! Now I'm out $42 bucks and no card, never got it delivered....crooks!! will never buy from them again....... :(

 I would not shop here again

I am a regular on-line shopper and I have spent thousands of dollars on everything from computer hardware to Christmas gifts. Attempting to order something from Buy.com was by far my worst experience. I needed to buy a computer backup system and, after   Read full review...

 I would not shop here again

DO NOT buy a gift (or anything else) from Buy.com! They have a ridiculously short return time, so if you hold on to your gift for a week or two, the recipient will not be able to return it if defective. My husband gave me a defective gift and we're out   Read full review...

 I would not shop here again

Best price anywhere and well packaged, very quick shipping, excellent.

 I would shop here again

I ordered a WII Bundle from Buy.com today. I used a credit card associated with my home address and had shipping set to deliver to my home address. Yet 8 hours after I placed my order I received an email asking I fax back an Order Authorization form   Read full review...

 I would not shop here again

I recently decided to network two computers together and needed a new router. I didn't want to pay a bundle for one, so I went shopping online to find the best price. This is one time my frugal-ness may have came back to bite me. I came across a   Read full review...

 I would not shop here again

I ordered some electronics from Buy.com. A few days later I received an email from Buy.com stating that my order was canceled due to an error. Their email was evasive and general. My reply email asked for more specifics on what the error was. They responded with a duplicate of their first email. Four times I tried to get specifics on why my order was canceled, only to get the same form letter evasive reply four times. Very poor customer service. Buy.com shopper beware!

 I would not shop here again

I bought a item from buy.com and they put me on back order without any warning. The customer service was very incompetent and told me they ran out of stock long ago and they will restock and fill my order. weeks passed nothing happened. i email again they still didn't have it. They are terribly incompetent and i was forced to call them in order to cancel.

 I would not shop here again

Attempted to purchase a Weber Gas Grill totaling nearly $900. Item showed in stock at time of purchase. This was a corporate purchase, so we mailed a check. Buy.com cashed it, then sent notice that item was out of stock. Waited three months before   Read full review...

 I would not shop here again

I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the   Read full review...

 I would not shop here again

PROS: Compititive Prices CONS: Very Poor Customer Service I have purchased four times till now from BUY.COM , every time I was a happy customer. The products reach out on time with the exception of a day or two delay some times, but are always   Read full review...

 I would not shop here again

I placed the order for a Minolta 7Hi late tuesday evening. I selected next day delivery. The next day I had a message to call them for order confirmation. I was not able to get back to them until the evening. The order then did not ship until thursday.   Read full review...

 I would shop here again

i purchased a video game Christmas present on 12/11/08. it was sent to california and I live in Pennsylvania. The present never came. After numerous phone calls to customer whom i had communication difficulties with, I made the mistake of re-ordering the product because i had received a $30.00 credit on item. When they reordered they overcharged me on the item. I received the item on Jan 15. 3 weeks after Christmas. I am going to report them to bbb in Calif.

 I would not shop here again

I bought a camera from buy.com and paid extra for "2-day delivery" and didn't receive the camera for over a week. Buy.com customer service (if thats what you want to call it) denied responsibility and basically told me to buzz off. Plus it's almost impossible for me to return the product. I will have to return it to the manufacturer which is a major pain. I will never buy again from Buy.com

 I would not shop here again

Buy.com STOLE my money twice!! My first order they sent me the wrong item. I e-mailed them the same day that I received the item. I then got a computer generated e-mail back giving me another address to e-mail if that e-mail did "solve my problem".   Read full review...

 I would not shop here again

I bought a camera from buy.com on dec 16th and forgoed the free shipping so i could receive it on time for christmas (an extra nine dollars) A full week later, I checked on the status, and it had not even been shipped yet. I called them, after some   Read full review...

 I would not shop here again

Ordered 2gb of ram from Buy.com. My order was fulfilled/shipped ok. The ram was defective and tried to return. CUSTOMER SERVICE IS NON-EXISTENT!!!!!
Never heard back, even after 3 attempts. You cannot find their phone number. None of the phone numbers that I could find worked.

 I would not shop here again

In on word, horrible! I got an empty box, nothing in it!! Customer service is horrible. Almost impossible to get a straight answer out of them, it's been over a month and still I have not gotton a refund, replacment or anything. It's only for a $40, but still, they sent me an empty box and I've wasted hours trying to get a refund.

 I would not shop here again

I ordered two small items (book and CD) on the site for Christmas delivery, selecting the 2nd Day Air shipping option to ensure delivery before Christmas (as indicated on their site for which shipping options would ensure delivery before then). One of the two items shipped as requested, the other went via standard USPS 4-14 day service. When I inquired with Buy.com about it, they directed me to check with the vendor who actually processed the order (one that I don't have any information other than their name). If Buy.com does not stand behind the orders placed on their web site, then why use them? My advice is to shop directly with the companies fulfilling the orders, and NOT to use this site, as there is no value added.

 I would not shop here again

I ordered some products from buy.com as Christmas gifts for the 1st time early this December. I was excited because I received a bonus $10 off for using a Google checkout. Trusting the Google name I assumed all of the shipping would be handled   Read full review...

 I would not shop here again

Buy.com has a decent selection and relatively competitive prices. I've done business with them and recommended them for years.

Recently I purchased Christmas gifts that were unsatisfactory. It happens. I wanted to return them. Normally retailers will allow you to return unwanted gifts up to and beyond Christmas.

Retailers commonly extend their return period during the holidays for obvious reasons. But not buy.com. If you purchase gifts from them you better order them very close to Christmas or you'll be stuck with them.

There are many other companies that offer extended return options during the holiday season. Not buy.com. They seem to be more interested in making the sale than in satisfying their customers.

There is a lot of competition out there that truly care about their customer's satisfaction. Not buy.com. The response from them when I requested a return was a simple "no".

I'd rather go to Walmart, Target, or whatever. I will always shop online, but only with companies with a generous return policy and a reputation for good customer service. The customer is always right, except at buy.com.

Final word? NEXT!

 I would not shop here again

Even though they have been around for several years, I have just never really paid attention to buy.com since they never really had decent prices on what I was looking for. . .until the last few months. A couple of months ago I was looking for a   Read full review...

 I would shop here again

I ordered my item, a gift for a friend, but a week after ordering the item was still "processing." There had been no mention of a back order and I had received no email regarding any problems. I emailed customer service through the website, and to   Read full review...

 I would not shop here again

If you are looking for a seamless transaction Buy.com is not for you. Complete lack of support, and shipping times vary greatly over what they state on an items page. When item finally did ship I was charged more than the original amount (I had tried to cancel order after the status changed from sent to warehouse to "on order" ... they cancelled my coupon but not the item lol) and polite emails went unanswered. Nope, not even a canned reply from "chuckle" customer service. I did eventually get my item, and it was as advertised, however I never did get the amount they overcharged back nor a reply from them regarding it. I have made other purchases from buy.com that went better ( I had no need to try and make contact with them ) but the estimated ship time was again way off from what the estimate was (i.e. 1-3 days may be more like a week to 10 days before item ships).

 I would not shop here again

I would strongly advise people not to get anything from buy.com. They entice your purchase with special offers that never materialize. I ordered a PS3 as a christmas gift back in July 07 on the basis that they were offering 5 free blue ray dvds with the purchase. Its now december and those dvds never arrived. I've called them numerous times and no one ever answers, once being on hold for 4 hours. Ive sent numerous emails to their customer support and not once has anyone replied. I could have bought the ps3 elsewhere for slighly cheaper and wish I would have. Dont be fooled by this online site like I was.

 I would not shop here again

DO NOT ORDER FROM BUY.COM! TAKE YOUR MONEY TO AMAZON! They will not tell you if an item is not in stock but they will let you purchase it and they will not email you a eta for delivery and then when you try to cancel the order because it has been over a week since ordered and not shipped, they tell you to go ask the place where they are getting it from. I will not get this gift in time for Christmas and now I can't cancel my order through the company. Terrible customer service and not worth the hassle. Don't waste your time or money with this company.

 I would not shop here again

This was the absolutely, positively the worst online shopping experience I've ever had. I've dealt with 'zero' feedback eBay sellers better than these jerks. Basically, they sold me a defective item, and refuse to do anything about it. Before you buy,   Read full review...

 I would not shop here again