Buy.com

DO NOT TAKE THE FREE SHIPPING!! If you do, you have used a promotion, and this negates the PRICE MATCHING. The NEXT DAY, my item (Magellan 4040) was offered on Buy.com for $50 less, with the same free shipping.

Because their policy says if you use the shipping, they won't price match. I've written 3 emails, and talked to Customer Service, and customer service supervisor.

Customer service kept repeating: Your choice to take the free shipping, you should read the policy first.

Won't be buying from here again!!!! EVER!!!

 I would not shop here again

Will never buy from this company again. I purchased a Closed Captioned DVD set (all 144.00 dollars worth) on Aug 5th. A couple of weeks later I received the set. Only to find it was Closed Captioned in Spanish (and nothing else). I contacted BUY.COM the same day and was issued a RMA. Sent it back the same day the RMA came. Never got a refund as promised via email. Contacted them again the following month to find out what is going on. Then I was told to expect a replacement set (of the same thing). I called them back and they explained that their policy was only to issue replacements for DVD's. Now, I agree this is the policy for defective DVD product. But, when I asked for the movies in English Closed Caption (since we do live in the "English as a first language" country), they told me to call the manufacture to resolve the issue. That this is not an issue that they can correct. I asked to return the set for credit for something else DVD, they ignored my request. At this point, the credit card purchase is in dispute waiting to be resolved.

 I would not shop here again

Placed an order and received the incorrect item... returned it per their instructions and received the exact same incorrect item again... The only way to contact them is via email and their responses are generic and slow. Shop elsewhere!

 I would not shop here again

I ordered an mp3 player online. After 3 wks of waiting for it to arrive, I e-mailed buy.com asking what had happened. I wanted to call them, but there was no phone number to be found. In an e-mail, they told me that the item had been sold out, and they had no idea when they would get more... Why didn't they tell me right away??? So I canceled my order, and just that took 3 days of waiting for them to accept my cancellation. Don't shop here!

 I would not shop here again

I bought an appliance on line that was represented as new. It arrived and has the appearance of being a factory second or display model that was repackaged. The bottom of the packaging appeared to be wet rot from standing in inches of water while stored in a warehouse for a period of time then eventually dried and crumbled away to expose the contents of the appliance. The packaging also had puncher holes exposing appliance near the top and mid section of the packaging. The appliance is scratched on front and in the rear. I requested a return for full credit the date delivered on 7/28/08. Buy.com only takes request by e-mail through its website and no response has been returned to me as of this submission (one week has past). Finally found a number in California and called customer service. Customer service said my file is being handled by a "specialist". No resolution and no return instructions for full credit.



 I would not shop here again

I STRONGLY DO NOT recommend BUY.COM. I submitted my order for an ONKYO HT-S990THX stereo system on 7/22. The status said that it usually ships in 1-2 days when in stock, which it was at the time. About 4 days later there was no change at all in the   Read full review...

 I would not shop here again

Wanted me to fax copy of CC and Drivers Licence! I have to provide Drivers Licence before I can place an order? Ridiculous beyond belief - a perfect example of how to drive away customers.

Also, appalling customer service who just send out template responses - why do they never give a direct answer a question? Is that really too difficult?



 I would not shop here again

Horrid customer service. Brad in India told me a couple of times they would escalate my order to get it out of the processing phase. I ended up cancelling my order and buying the laptop somewhere else.

Their products say "Ships in 1 to 2 business days." DO NOT BELIEVE THIS. They should be out of business sooner than later. Horrible site. If it's too good (read: cheap) to be true, than it's probably a bum deal.

STAY AWAY FROM BUY.COM

 I would not shop here again

I ordered Thomson Wireless GO 2.4 Optical Air Mouse and Full Size Keyboard Suite on 6/26/08, and here is my experience with dealing with the vendor. The item has been ordered via PayPal. * While ordering the item, buy.com failed to indicate that   Read full review...

 I would not shop here again

I ordered a refurbished Xbox from Buy.com and received an email on 6/27 saying that it had shipped. I went to track the shipment with FedEx Ground via the link on Buy.com and it showed that the expected delivery date was 7/2. Well, 7/2 came and went   Read full review...

 I would not shop here again

WARNING: Tried to purchase a TV from Buy.com. Price in "Shopping Cart" was different than the price at "Check Out". Tried a few times, price always higher at "Check Out." Maybe they thought I wouldn't notice? Tried to call Buy.com Customer Service   Read full review...

 I would not shop here again

I ordered one item, and Buy.com pulled a bait and switch. They charged my credit card for the more expensive item and sent me a lesser item that wasn't even close to what I ordered.
I ordered a top of the line bluetooth ear piece with all the bells and whistles, and what came was just a simple twenty dollar ear piece I could have bought at Wal-Mart.

Trying to get anyone from Buy.com to help was impossible. I had to file a report with my credit card company who investigated it and were appalled at the business practices of Buy.com. They (the credit card company) couldn't even find a comprehensive return policy at Buy.com for my order.

Lesson learned, both Buy.com and Google Check out are fraudulent companies.

 I would not shop here again

Buy.com cancelled my order "for my protection" (order #40596257) then raised the price on site by 50.00 the following day. Then suggested I reorder??? Company offers $10.00 off next purchase but gives your CC # to a 3rd party company that charges your card 12.00 each month and will not stop until you report your card #s' stolen to your bank. Not only do you not get your product they obtain your CC# to charge you 12.00 each month. This site only tries to sell you things you won't get at the price on the site. They collect credit card numbers only for other uses. This company obviously writes their own reviews.

 I would not shop here again

The worst online experience I have ever had. Got the wrong item, in broken condition, and when I contacted support they would not stand behind it. Not an honest or professional company.

 I would not shop here again

BRUTAL... I ordered a product at 8am NYC time and at 8:05AM realized I couldn't tell from the description how much load it could withstand...decided to call their techs...finally found the 800 number on their website, which I called and was told it was changed. Called the new number and got someone in the Philipenes...it's now 9am NYC time...after going through 4 reps who swore they were technical, I got a supervisor... I was so annoyed I canceled my order...it's 10am NYC time...got the cancellation email at 11:30am NYC time...BUY.com is registered out of California, where it would have been 8:15AM... SIX HOURS LATER I GET AN EMAIL FROM BUY.COM SAYING THEY COULDN'T CANCEL THE ORDER BECAUSE IT HAD ALREADY BEEN PROCESSED BY THE TIME I CALLED!!!!!!! so, in a 30 minute span at 7am PST they had taken my payment, processed my order, shipped my order and then got the email from the Philipenes... THIEVES AND LIARS

 I would not shop here again

The worst experience i've had with an online retailer.

I ordered a specific PCI video card for my father's computer - they sent a PCI-E. It was promptly sent back. When i asked them to cancel the order since it had taken too long to send a replacement the result was a bewildering series of one-way emails (you have to logon to their site to respond) asking for information that was present in the original request. Compare this to the ebay/amazon merchants i've used over the years and it's a no-brainer. If they spent a fraction of what they must have spent for the domain name on customer service i might reconsider.

 I would not shop here again

I bought a Cavalry 1TB hard drive that failed after two weeks. Buy.com only allows returns within two weeks of the order date. I had to deal with the manufacturer and pay for the return. I have received two more drives and they are bad.

The drive was also missing a stand and buy.com denied it came with one. The manufacturer says it does.

I wrote a review about my experience at buy.com but they would not publish my negative review. No reason is given, they just don't appear.

They also try to trick you into signing up for one of those scam shopping services that quietly bill you $12 for nothing every month. Be careful what you click on when finalizing your order if you still want to shop there,

 I would not shop here again

I recently purchased a TV surge suppressor, power conditioner from buy.com (Belkin PureAV PF31). The whole experience was miserable. I ordered the product for 2-day delivery. The 4th day after I placed the order a company named SAIA wrote me a letter   Read full review...

 I would not shop here again

I ordered an Antec BP350 computer power supply from Buy.com a few days ago. A little while after placing the order, I found a couple of bad reviews of the power supply on a different retailer's website. That spooked me and I tried to cancel the order.   Read full review...

 I would not shop here again

I called Buy.com on a Monday morning asking if I ordered an item would it be here by the weekend..I was informed that it would be here no later than Friday..It was an item I needed for Sunday..I canceled my order with Amazon based on this information..I called Buy.com on Wednesday when the UPS tracking they provided had not been updated and was told UPS doesn't always update and that my item shipped Monday..And by the way, my money was taken first thing Tuesday morning..It is now Friday and UPS just drove past my house..I called Buy.com once again and ended up speaking to a supervisor who told me that my item was still at the warehouse and I may not receive my item until the end of next week and that there was nothing she could do for me..I took a chance with Buy.com again after several disappointments in the past and after being guaranteed a delivery time, but now I know I will never shop there again..

 I would not shop here again

This is a horrible company when it comes to customer service. If you order ANYTHING from them, be prepared to keep it. Returns are a nightmare and refunds are impossible. Rebates are also a joke. I have had three bad experiences with them from three orders. You would think I would have learned after the first order, yes? If the price looks great, think twice. Go to Amazon, pay a little more, and have the peace of mind knowing that they stand behind their product. I truly advise that you STAY AWAY from this company. The do not care about their customers AT ALL. How they stay in business is beyond me.

 I would not shop here again

I just purchased a refurbished HP DV9620US 17" laptop from buy.com and found that this laptop is well used with visible damage and stains. I contacted the CSRs multiple times and were given the same answers -- Someone will be contacting you within 2 business days. Of course, no email or phone calls.

I finally called again this morning, after 1 week, and demanded to speak to a supervisor. Again, of course, he or she is not available and will call me right back.

I doubt anyone is going to call me. I am out $720.00 for a well-used laptop. buy.com is a fraudulent company. I caution everyone to stay away from this company. Everyone should contact the FTC to report them.

buy.com should not be allowed to stay in business. I regret very much for not checking on buy.com before making this purchase.

 I would not shop here again

I recently ordered a ROOMBA REMOTE SCHEDULER ROBOTIC VAC with Inteli-Bin from Buy.com. They shipped the model 4130, which has no remote, no scheduler, no Inteli-Bin. Called customer service, returned it. Then the web site was updated to show that the SAME PRODUCE SKU was the model 4260. I ordered another one, and called customer service to request that my refund be changed to a replacement. The customer service rep promised that the model 4260 would ship.

Of course, I got 2 model 4130's. Now Buy.com said that is what I ordered and is demanding a 15% restocking fee. That is after speaking with customer service and having them promise a full refund.

AVOID THIS STORE.

 I would not shop here again

They may have low price.... but is it worth with bad customer support and service, worst delivery time.

I use to shop at buy.com but never recived my orders on time. This time after a month of placing the order and 6 calls they informed that it was not shipped yet.

on the first 5 calls they said the item is shipped. on questioning why is the tracking information not availabe they said, its a problem with the shipping company. Aksing for the supervisor, they said shes busy and will call me back, never got a call. I had to call them again and again.


On questioning, why was i mis-informed on the first 5 calls that the item was shipped. she asked me to cancel my order...

Atleast i know a place where i will never shop again.

This company is on a downhill... lets wait for it to disappear.

Amazon is much better in any way you compare.. check the site before buying for buy.com

 I would not shop here again

Placed an order for some SD Memory cards. Within 24 hour, Buy.com informed me the order was shipped and provided a FexEx tracking #. But when I checked FexEX system with the tracking number, it said it can not be found. Now 1 month passed, still same thing. Could not find a Buy.com customer service # to call,so emailed them at least 4 times but no reply from them at all. Of course they charged my credit card from day one. Now I guess I can only get my money back thru credit card charge dispute. What a CROOK company.

 I would not shop here again

I ordered a plasma tv from buy.com on March 12th. It was listed as "on order' for 3,225.00 shipped and since it was such a good price I placed the order knowing it would eventually be in stock. Over a month later I get an email from buy.com stating the product was no longer available from the manufacturer and the order was being cancelled. Wouldn't you know a short time later the plasma was back in stock for 4,199 shipped. I emailed Buy.com asking for them to reinstate the order and received the typical form letter stating to reorder the tv under a new order. Of course I wanted to pay the 3,225 not 4199 so I called the 800 number in the email and was told they can not reinstate the original order and will NOT match the price that I originally paid. This company is selling products that they don't have and/or at prices they will not honor. In my opinion they only cancelled my order so they wouldn't have to sell it to honor the lower price. I would recommend buying elsewhere!

 I would not shop here again

This is absolutely the worse online service that I have ever dealt with. I should have known I was in trouble by the maze one has to go through to return an item. I ordered two pairs of headphones which just fit poorly. You would think I was trying to return an expensive item. Every step was a hassle. I would advice anyone not to deal with these crooks. It took weeks of calls and cumulatively hours to finally get my money back. I am sure this was not by accident. This firm does business by making it so difficult to return anything that the customer just gives up. I guess if you get an item and do not have any problems then you are OK. Otherwise...you are in for a miserable experience. I would have just given up...it was not worth my time...I was just so angry that I kept going until I got my money back

 I would not shop here again

Recently ordered a laptop hard drive on a sunday with free shipping. I got an email on a thurs at 7pm that the item shipped. This is less than "outstanding service" as their mission statement implies.

 I would not shop here again

DO NOT purchase from Buy.com. They have products listed as "In Stock" that are not actually available. I bought a Canon HV30 and paid for 2-day shipping...five days later, I finally got a response that said the product wasn't in stock and they didn't know when it would be. They had already charged my card. When I kept calling and emailing to have it canceled, I kept getting generic responses that the product was out-of-stock but I'm on some waiting list.
Completely unacceptable. These guys are SCAM ARTISTS and don't even read your emails to them.

 I would not shop here again

I tried to buy a software program from buy.com but all I got was a box with no software, twice. Buy.com was nice about handling the problem for me though, I can't complain about that! First they filed a replacement claim for me, and when the replacement didn't arrive they filed a refund claim for me. Sorry to say I was not going to waste another week just to see if I would get the software or not, so I ended up buying it from a retail store. I really wanted to buy from buy.com as they had a better price and a mail in rebate that would have saved me a lot! But it's hard to save money if all I get is nothing! Sad to I will probably not use buy.com to make on-line purchases again.

 I would not shop here again