Buy Plumbing

Buy Plumbing
Average Rating: 3.94/5.0 store rating
Customer Service 1
On-Time Delivery 2
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Excellent price. Easy experience.

by Buy Plumbing Shopper, November 12, 2012
Excellent price. Easy experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Sent Incorrect Item - Refused to exchange, refund or correct

by cambradford, November 5, 2012
I purchased a Brizo faucet from BuyPlumbing.net.  Over a month later I received the incorrect item.  (wrong color) Despite admitting their mistake, they refused to refund my purchase price.   I spoke to the customer service agents repeatedly and found them to be courteous but staunch in their refusal to refund my purchase price!  This is the downside of online merchants. With no storefront, or face to face interaction with their clientele, unscrupulous online merchants like BuyPlumbing.net are allowed to treat their clients according to their corporate ethos.  Bottom line - they run this company like a bunch of dirtbags.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Good service and what seemed to be the...

by Buy Plumbing Shopper, August 6, 2012
Good service and what seemed to be the lowest price for this product versus competing sellers.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The website does not always find the...

by Buy Plumbing Shopper, May 17, 2012
The website does not always find the products I'm looking for even though this merchant carries the items. The search string has to be very specific in order to find them. Outside engines sometimes find products that don't appear to be available from this merchant.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Worst customer service ever!

by bertagon, May 1, 2012
Worst customer service ever!  Do not buy from this company!
I asked to speak to the supervisor because the person on the phone
was being extremely rude.  She replies..."I am the supervisor".  I asked
her why she was being so rude and hateful.  She cancelled my ordered
and hung up on me.  I was only calling to check the status of my order
that was placed on 3-27-12 and had still not received it.  I made several
attempts to get a hold of someone else within the company and it was
always the same rude individual so that went no where!  Never have I
been treated so bad by someone I was giving money to.  No thanks!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Dishonest merchant, strongly advise to avoid

by calif_dave, October 19, 2011
Horrible. Liars.
Lied about stock.
Lied about shipping date.
Charged me for 2-day air shipping, but shipped it ground.
Repeatedly gave me a UPS tracking number that showed they were lying, and tried to tell me UPS's tracking information was incorrect.
Don't waste your time with these folks. Buy from a reputable online reseller or just ask Home Depot to price match.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Item came as ordered, the pkg. had some...

by Buy Plumbing Shopper, August 20, 2011
Item came as ordered, the pkg. had some holes in it but the item ordered was in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

painless online shopping.

by Buy Plumbing Shopper, July 26, 2011
painless online shopping.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Unreasonable return policies.

by reviewer50619, June 28, 2011
This company's returns policies are unreasonable. It's obviously a cost center which they lean heavily on to improve their bottom line. I'm not going to shop here again; I'd recommend you avoid them too.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

good deal

by Buy Plumbing Shopper, May 9, 2011
good deal

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent price for the item purchased...

by Buy Plumbing Shopper, April 5, 2011
Excellent price for the item purchased and very good service. I definitely would recommend Buy Plumbing. Marianne N.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I'd recommend them.

by tech_dog, March 9, 2011
I saw some negative reviews for BuyPlumbing.net, but they had the lowest prices on a toto faucet, and an american standard vessel sink, by a big enough difference that I thought I'd take a chance.  I ended up making two separate orders.

Their web site was a bit glitchy, and I had to call in one of the two orders.   A week later, the web site was working fine and I placed the second order.

Both items were shipped within a few days, and the items arrived well packed and in perfect new condition. 

Overall, I'm very satisfied with these purchases, and I saved a couple hundred bucks as compared to the next lowest prices I found.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very prompt delivery. Good price.

by Buy Plumbing Shopper, March 9, 2011
Very prompt delivery. Good price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Deceptive and Terrible! Use another site.

by grifftanen, February 16, 2011
I ordered 2 toilets and associated accesories, the website clearly states that these items are in stock.  3 weeks later, still no tracking information.  I called them and spoke to someone who told me that my items aren't in stock, and that they get so many orders, the website doesn't have time to update.  I checked while on the phone with them, my items are still in stock on their website.  3 weeks is an awfully long time for a computer to update if they use any sort of barcoding system in their "warehouse."  I asked for a manager, who is in a "meeting."  I don't expect a call back from them at all.  May seem cheap at first, but take all this headache into account when contemplating an order with buyplumbing.net.  I assume nothing they have listed is stocked, they are a drop-shipping middleman.  Ignore the good reviews, they are most likely posted by the company themselves.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
These guys are tricky and their IT guy is always "in a meeting".  The issue is that they feed vastly low ball shipping numbers into the shopping search engines. Then they hit you with huge increases when you get to their site.  The IT guy told   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Received an ELONGATED seat. Wanted a...

by Buy Plumbing Shopper, February 11, 2011
Received an ELONGATED seat. Wanted a ROUND seat. Refused return as product is a toilet seat. The Seat container was opened and upon observation, it was the wrong size. Company refused return of product. Product was never removed from shipping box, other than to observe it! This product was NOT placed on a commode. It is perfectly clean.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
BuyPlumbing.net's website says many things about excellent customer service including: "We are "Buyer Friendly". More than just words at BuyPlumbing, it is the way we do business. We are with you every step of the way."  At the bottom of their   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Delivery was on time, and the product...

by Buy Plumbing Shopper, December 20, 2010
Delivery was on time, and the product was of good quality. Why not make these products in the USA rather than China. Put people to work at home.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We receives A1 service and were...

by Buy Plumbing Shopper, November 11, 2010
We receives A1 service and were surprised to have the water heater delivered so soon, great product and excellent service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They will cancel your order with no reason given.

by haywood69, November 9, 2010
Placed an order with this shady website. Received a cancellation notice with no order reference or reason given.

Avoid this scam site!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

OK

by Buy Plumbing Shopper, November 7, 2010
OK

  I would shop here again
Overall Rating: 5/5.0 store rating
 

all good

by Buy Plumbing Shopper, September 23, 2010
all good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shipping was very slow for the $9...

by Buy Plumbing Shopper, September 13, 2010
Shipping was very slow for the $9 shipping charge from Utah to Denver. Took a week to get this small part when I got a water heater in 2 days.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Pleasant experience

by Buy Plumbing Shopper, September 5, 2010
Pleasant experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Buy Plumbing Shopper, July 28, 2010
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Thanks! Great low pricing & prompt...

by Buy Plumbing Shopper, July 4, 2010
Thanks! Great low pricing & prompt service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product was very similar to product...

by Buy Plumbing Shopper, June 28, 2010
Product was very similar to product previously purchased elsewhere.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Products received as described.

by Buy Plumbing Shopper, June 20, 2010
Products received as described.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick - priced right - good service!

by Buy Plumbing Shopper, June 20, 2010
Quick - priced right - good service!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problems, satisfied with service

by Buy Plumbing Shopper, June 19, 2010
No problems, satisfied with service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very quick with the delivery. the...

by Buy Plumbing Shopper, June 18, 2010
very quick with the delivery. the prices were very reasonable, lower than I expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

In stock meant a month delay while the...

by Buy Plumbing Shopper, June 17, 2010
In stock meant a month delay while the items were procured.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

DO NOT BUY FROM THIS COMPANY

by remorrow, May 26, 2010
We purchased a toilet from this company and they shipped us the wrong toilet bowl, but they would not exchange it because it was over 30 days when our contractor went to put it in.  I called customer service and they were rude.  DO NOT BUY FROM THIS COMPANY!  IT IS NOT WORTH THE SAVINGS!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I did an online search for a 4500gph...

by Buy Plumbing Shopper, May 6, 2010
I did an online search for a 4500gph waterfall pump, and Buy Plumbing had the best price, also of a Little Giant brand which I've had great experiences before, and I received my order on time. Everything was great.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The Laing Recirculating pump I received...

by Buy Plumbing Shopper, May 5, 2010
The Laing Recirculating pump I received is defective. I called Laing and left a message. They returned my call that day. I was instructed to contact BuyPlumbing.net to return the pump and have them ship me a replacement. They were very congenial, supposedly shipped a replacement pump yesterday, and arranged for UPS to pick up the bad pump today. The replacement pump should arrive tomorrow. Hopefully BuyPlumbing.net follows through on their promises.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

very easy to shop at this site. had to...

by Buy Plumbing Shopper, May 5, 2010
very easy to shop at this site. had to return some items as the colors didn't work and the process was very easy and credit was applied immediately.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Damaged product & disappointed w/ return policy

by renovationgal, April 27, 2010
We bought a Panasonic bathroom fan in January 2010 for bathroom renovations. The cost was about $164 with shipping.  We ordered early to have the fan ready for installation in March. When it was installed, it was not as quiet as advertised and there was a big scratch on the plastic light cover. I called BuyPlumbing.net to ask for an exchange and they refused saying the 30 days had passed for returns. Two issues: 1) Buy Plumbing asks customers to check the product for damage when it arrives. We did and didn't see the scratch until the fan was installed and the fan light turned on.  2) I understand the 30-day  return policy but I also argued that we didn't find out how noisy the fan is until we installed it.

In essence, we are being penalized for planning ahead and ordering early. I will not order from Buy Plumbing again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Quick and efficient service.

by Buy Plumbing Shopper, March 12, 2010
Quick and efficient service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product was: in stock, competitively priced, received quickly.

by bytetek, March 8, 2010
I purchased a toilet from BuyPlumbing.net. The product was as listed. Because of it's size/weight it was shipped as freight and it was delivered by a Semi tractor/trailer down my country road. It was in pristine condition. The price+shipping fee was less than I would have paid if I'd driven 60 miles to Home Depot (plus tax) I've no complaints.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The product when installed did not...

by Buy Plumbing Shopper, February 16, 2010
The product when installed did not perform properly. BuyPlumbing said I could send it back for a replacement, but the installation I had paid for would would be wasted and all the remaining labor needed (as well as the return shipping charge) would be up to me. So I called InSinkerator and got the names of two local contractors who could do the replacement at no expense to me. The second of these was extremely professional and helpful: He confirmed that the original unit was defective but noticed that it also didn't fit the space well, then called the manufacturer and negotiated a reduced upcharge to substitute a better model that fit well and functions perfectly. Bottom line: I'm now quite happy that I bought from BuyPlumbing -- but only because their price for the first (defective) unit was significantly lower than others were offering, and in the end I got a substantial upgrade in the quality of my instant hot device, with three times the warranty, and still paid less than some online merchants wanted for the lesser unit.

  I would shop here again
Overall Rating: 3/5.0 store rating

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