ButterflyPhoto

Full review
Butterfly Photo was the worst online experience!!!

After comparing prices online, I decided to place my order for a 42" plasma tv with butterfly photo. I ordered over the phone with them and of course was sold the warranty with the promise of expedited shipping at no additional charge. A week later I had received no word of shipping. Considering I only live 1 hour away it should've been delivered by then. When I phoned them, I was told it was shipping that afternoon and was given a tracking #. But by the following day, it still had not shipped. I was told once again that it was shipping that afternoon and given the same tracking #. But once again, after checking with the shipping company, they had still not been notified of a pick-up.
When I tried to contact the salesperson regarding this, his only offer was to send me a free surge protector for my inconvenience. I was told I couldn't get a refund on the expedited shipping or cancel the order since it had already shipped (lied to once again). Being furious at the lack of customer service and constant lies, I called their billing department directly and canceled the entire order!

The following day I ordered the same tv from buydig.com and it was in my living room the very next afternoon. Talk about service!! No upselling, free shipping, fast turnaround.