Brylane Home

 I ordered three under bed shoe storage kits on November 30. The next day, I received a notice that the item was on back order until 12/15. A few days later, I located a suitable solution elsewhere and decided to cancel the back order,   Read full review...

 I would not shop here again

Brylane Home's so called customer service does not exist!  I have been attempting over a week to determine if my order has been shipped.  So far, no one has been able to answer that  simple question.  And don't bother to ask a question about any of their products.  Again, no one can tell you anything! I had the same shipping issue on a previous order but just chalked it up to a one time goof up.  But the same thing is happening again.  There will not be a next time with me! 

 I would not shop here again

I recently bought a set of 55% bamboo and 45% cotton sheets from Brylane Home. I was able to get a discount and for the price they are pretty good. They are attractive in color and design, although I haven't washed them yet so don't know about   Read full review...

 I would not shop here again

Buyer beware! You would think that Brylane sounds like a popular, trustworthy, American store judging by the name, but what was received was a mass produced cheaply made Chinese product. If you're proud of selling Chinese made products, may I suggest   Read full review...

 I would not shop here again

Don't be fooled by Brylane's own online reviews - they only publish the good ones. They invited me to review the comforter set I bought from them, and the poor review I submitted never made it to their website. The set included a comforter that I would have classified second quality due to the poor stitching, pillow shams and a bedskirt that was so poorly made that it tore at the seam as soon as I put it on the bed. Funny how they're now selling the set at half the price that I paid for it... The matching sheets are also second quality in my opinion due to the poor stitching. (The website says these items are "imported," but it doesn't say from where. I expected it to be China. Sadly, upon checking the tags, I found these rejects to be made in Canada.)

Since my cats will no doubt be putting pulls in the fabric soon anyway, I didn't bother to return the set, so I can't comment on CS as far as returns go.

 I would not shop here again

I ordered a king size quilt set that was so small it would not cover my mattress side to side or head to foot even though my mattress is only 8" thick. I wanted to return it using the $5.75 shipping offered by Brylane. Turns out there wasn't a return label attached to my invoice. The invoice was torn when it arrived and looked like it had been caught in something. I called to get a return label, but they stubbornly refused to send me one. Don't you understand? I didn't lose it, you left it out of my shipment? "That's your problem" was their reply. After talking and emailing customer service and getting the same stubborn answer "we don't send out shipping labels", I had to pre-pay to ship it back, costing me $14.00 instead of the $5.75 they promise. Because of their stubbornness and inability to resolve their error, I won't buy from them ever again.

 I would not shop here again

When shopping for sheets, I go for cheap. Why you ask? Because in 6 months or so they will be ruined-my husband has such oily skin that it changes the color of the sheets- no matter what they are made out of, what color they are, eventually his side will   Read full review...

 I would not shop here again

I am a Realtor in Washington. Our family remodels homes and own many rental properties. I have had to buy many curtains and sheers. Brylane is priced well and one stop shopping to my door. There have been no problems with replacements, price reductions when things come on sale after I received my product, and no issue with shipping prices for delivery either way when being purchased or sent back. The product has been of at least the quality I would expect to receive. I do not typically like to shop online but this store has worked well for me on quite a few purchases.


 I would shop here again

Service Sucks... I Ordered A nice Full Size Comforter with the matching accessories, Total cost $398.xx . Long Story Short after Ordering these items I realized that I wanted a Bigger bed ! lol . My husband and I decided to get a queen Size Bed and get   Read full review...

 I would not shop here again

I found out about the Brylane Home Online Store from a friend. She had picked up a couple of things and then sent me a $10 GC to try the place. I used a FREE shipping code and gift certificate, I was able to get my order for FREE! they have since   Read full review...

 I would shop here again

We ordered $600 worth of window treatments from Brylane Home (at a 20% discount). After waiting 2 months because the item was backordered, they arrived but were the wrong item. We called and Brylane Home tried to tell us that we ordered the wrong item. Then they said they would have to charge us the full price and would not give us the original discounted price! After I complained, then they put someone on the phone that agreed to refund the difference, but only after the order was shipped. So, I'd have to have another $700 tied up at Brylane Home until this was all sorted out. We decided to just return the items and get our money back.

 I would not shop here again

I HAVE ORDERED A BEDSPREAD AND A COMFORTER FROM BRYLANE HOMES.FOR THE MONEY I THINK THEY HAVE GOOD QUALITY AND ATTRACTIVE ITEMS.AROUND XMAS I ORDERED A QUILT AND IT NEVER CAME,I CALLED BRYLANE HOMES AND THEY CREDIT MY ACCOUNT RIGHT AWAY AS WELL AS SENT ME AN ADDITIONAL $11.00 CREDIT FOR FUTURE PURCHASES.I KNOW THE PROBLEM WAS WITH UPS...I CALLED UPS SEVERAL TIMES AROUND XMAS BECAUSE MY PACKAGES WERE THROWN IN FRONT OF MY DOOR INSTEAD OF TAKING THEM TO THE APARTMENT OFFICE.THEY PUT $400 WORTH OF MERCHANDISE WHERE ANYONE COULD HAVE STOLEN IT!ANOTHER COMPANY TOLD ME THAT THEY HAVE HAD OVER ONE MILLION DOLLERS IN LOST PACKAGES BECAUSE OF UPS...BRYLANE HOMES CAME THROUGH RIGHT AWAY WITH NO QUESTIONS ASKED.I DO HAVE ONE NEGITIVE COMMENT THOUGH...I CALLED TO ASK ABOUT SEVERAL CLEARANCE QUILTS AND THEY WERE ALL SOLD OUT OR ONLY FOR TWIN BEDS.AFTER ASKING ABOUT 8 QUILTS I HAD TO FINALLY SETTLE FOR A MORE EXPENSIVE ONE:(...THEY SHOULD NOT KEEP SENDING CATALOGS WHEN THEY KNOW THAT MOST OF THE ITEMS ARE SOLD OUT AND WILL NOT BE AVAILABLE AGAIN.IT SEEMS LIKE A GREAT BUY WHEN YOU PURCHASE THE COMFORTERS BUT THE SHAMS COST TOO MUCH I BELIEVE.

 I would shop here again

This is the 3rd time I've ordered from Brylane Homes (yeah, I know, shame on me), but I've finally learned my lesson. The first time was for sheets and a cooking pot set - the sheets quality was very poor, so I decided to not order that type of item from   Read full review...

 I would not shop here again

The excitement and urgency at BrylaneHome.com was clear. The banner read: “Our Semi-Annual White Sale & Clearance; Hurry, Order Now! Quantities are Limited!” Who wouldn’t feel compelled to buy something—anything—that could help you “   Read full review...

 I would shop here again

I have ordered several times from Brylane. Their site is very easy to use. Doing a quick search will always lead to several valuable coupons. Their sales are very good! I have always gotten exactly what I ordered and have never been dissapointed. They ship very quickly and always provide tracking numbers. I have found their customer service polite and efficent and returns are hassle free!

 I would shop here again

I have made one large purchase from Brylane Homes. They have a very large selection of products for the home. I was very pleased with the quality of all products that I had ordered, their website is very easy to move through and find what you are looking for. Shipping took less then a week. I highly recommend this website for shopping for your home.

 I would shop here again

I placed an order for something and was told a week later that it was backordered - even though it was still on the website as in stock. If your order is "in process" you can't cancel it but you if you wait until it is processed, it's on its way to you. THEN you have to pay to return it. Now I've been told that the item is no longer for sale (still showing up on their website though) and that I can't cancel it because the order is "still in process". This company plays a lot of games. There also doesn't seem to be a way to contact them online - BIG red flag.

Buyer beware with this company. There are too many reputable businesses around to have to settle for dealing with these jokers. If you see something you like on their site, just Google the name and find it someplace else.

 I would not shop here again

I found Brylane through a forum discussing online sales. I found a very nice retro phone in red. I wasn't shopping for one, but it was perfect for our home. I searched for the same phone and found Brylane had the best price and took advantage. I   Read full review...

 I would not shop here again

I was pleasantly surprised by this site, and had a good shopping experience, despite some of the reviews below. I checked out Brylane home after I received a catalog w/another order from their overall company. The prices are a real bargain, so   Read full review...

 I would shop here again

I've heard mixed reviews from people who purchased from Brylane Home, but my overall experience has been pleasant.

I've made a number of purchases and all shopping is easy, prices are competitive and the quality of the items I've received were good. I've purchase curtains, pillow covers and home accessories. All the Brylane Home items are holding up great (even to the abuse by my cat after a year). So far... so good! I recommend them.

I've just purchased a bedding set (my first with them) so I'll see if the quality matches my previous experiences.

This is a great place if you like to makeover a room or change the look often for a deal.



 I would shop here again

I found a coupon for Brylane at Buy.com's edealinfo.com site. The coupon reads $15 off an order of $29.99 or more (last I looked it was still there). When I tried to place an order, the coupon did not show up correctly. I contacted customer service who said it would show up correctly during processing. I believed them and placed the order. To make a long story short, after repeated contact w/them they refuse to honor the coupon saying it is for $15 off $30 not off $29.99. They finally agreed to make an exception and refund the $15 but that never happened either. The coupon is STILL an active link and they make no attempt to correct it..Can you say scam??? On another order with a coupon they charged me for shipping when I had a free shipping code. When I called on that one they wanted to give me a $5 coupon towards a future order! I like their merchandise but their customer service and business practices aren't worth the headaches.

 I would not shop here again

Nice looking web site, checkout smooth, but I was charged more than the final amount and the company refuses to issue a credit. They take forever to ship. I bought a fiber optic christmas tree from them for $19.99, and a tree skirt for 5. The total   Read full review...

 I would not shop here again

We ordered (2) Comforters, Shams, and Skirts sets. We received the Comforters without the Shams and Skirts and were told these were back-ordered. A month later we received a letter to call them and were told at that time that we would need to send back the Comforters and they would then send us the complete Comforter, Skirt & Shams sets. They told us they couldn't break open a set to send just the Skirts and Shams. Our question to them was if our order was only sold as a set why did they send us only the Comforters in the first place? No answer. It would appear that when we placed this order Customer Sales was more interested in making a Sale than they were in providing open and honest customer service. If we had been told that the items weren't available and would need to be back-ordered, we may not have placed the order but we at least we would have been open to order from Brylane Home in the future. As is... they blew it... we will never place another order with this company.

 I would not shop here again

Very disappointed. I was trying to order the " 32 piece Terrace Mix and Match Dinnerware plates " last night but there was trouble with the web site. I was told it would be up and running fine in the morning, so... This a.m. I wanted to place the order and the store said it has a back order and will not be in until November. That was fine,but the web site again was not working right so I called to place the order and was told they no longer have ANY available. SO because their web site was not working properly, I am no longer able to get this dinnerware set. So in a matter of a few hours I'm out of luck.

 I would not shop here again

For a while I had been looking at a few stores online for a quilt. I had looked at Brylane and had received a few of their catalogs in the mail and I had my eye on a couple of quilts. When I received an email with an offer for $15 off an order of 30   Read full review...

 I would not shop here again

Definitely does not understand the concept of customer service, and as nicely as I can state, "stretches the truth" on several fronts.

Shipping:

8-10 business days is their commitment, but their arrangement with UPS is 15 business days. Hence, if product is not received, they will take NO ACTION until 15 business days have passed.

Customer Service:

Online as well as printed literature states that Customer Service is 24/365. Not true, actually hours are 8 am cst to 9 pm cst (actual days unknown). Also, Customer Service number rings to order department. After waiting for a human there, you have to be forwarded to Customer Service hence additional wait time.

Credit:

If you need a credit (as in my case due to never receiving product), they state that it may take up to 2...yes 2 billing cycles before the credit appears. Perhaps their pricing is subsidized by the float they get on customer's cash.

BryLane "Anything" - never again

 I would not shop here again

Brylane Home has beautiful products and the prices are reasonable. I admired a comforter set and matching sheets they offered for quite some time. When they went on special they were immediately ordered. The pattern was a red oriental print.   Read full review...

 I would not shop here again

PLEASE save yourself your time, money and sanity by never ordering from this company. My mother placed an order for a comforter for my daughter for her birthday. Despite the fact that she ordered a month in advance Brylane gave many, many excuses as to why the order would not arrive on time BUT only AFTER weeks of promises that the item would indeed arrive on time. Since the comforter would not arrive on time my mom cancelled the order. Brylane then called and sent her a postcard to let her know that the order would be delayed. So she called again TWICE to cancel the order and was told by the last customer service rep. that the order was cancelled and there would be no charge to her credit card. Two days later the charge appeared on her credit card and later that week (a full 2 weeks AFTER my daughter's birthday) half of the order arrived. I refused delivery. It has been 2 months since the birthday and my mom's credit card company is still trying to straighten out the mess that Brylane made with this order.

 I would not shop here again

I've ordered twice now from Brylane Home and both times have been a bad experience. The first time, I ordered a complete comforter set. When the comforter arrived, it smelled awful. I kid you not, it resembled the sent of gasoline. I washed and dried   Read full review...

 I would not shop here again

I will NEVER shop at Brylane home again! First off, we placed an order for a sheet set, a matching comforter, and a matching pillow. We placed this order at the end of July. This set was for my daughter's birthday in mid September. According to the   Read full review...

 I would not shop here again

BrylaneHome came into our home after my wife had purchased some items from one of the other dozen or so Brylane companies in the conglomerate. We were first introduced to the catalog and moved from there to the website for ordering. The   Read full review...

 I would shop here again

I have been a loyal customer of Brylane Home catalog for close to four years and the ease of orderin   Read full review...

 I would shop here again

They have great stuff! If only they could mail it on time! Alot of items are not in stock, and you have to wait months to get things.   Read full review...

 I would shop here again

BEWARE! I paid for merchandise I never received, and customer service was rude and didn't help at all. I'm still waiting on flatware I paid $50 for.   Read full review...

 I would not shop here again

Brylane Home Online Store provided a pleasant and quite satisfactory purchasing experience for me. I read the reviews already published on epinions prior to placing an order on their website, and I was scared, very scared, but I bit the bullet, so let   Read full review...

 I would shop here again

I think Brylane Home is Fantastic, I had ordered item Online and later received an e-mail telling me the item was on Back order, The keep in close contact until i received item, and after to make sure i received   Read full review...

 I would shop here again

Brylane Home has a great website and great catalog. They offer a nice selection of home products including, comforters, sheets, slipcovers, pillow, home furnishings, etc. They prices are very attractive and the merchandise is quite nice looking.
  Read full review...

 I would not shop here again

What do you when you don’t want to leave the house but want to do some home shopping for linens, knickknacks One of the places that I go is Brylane Online Store I have a physical condition that keeps me from shopping in stores and walking   Read full review...

 I would not shop here again

I purchased a slipcover when I received it there was a rip in the fabric. I asked Brylane to pay for return shipment. Brylane said I would be sent a postage paid return label in two weeks or so. However, If i want to get a replacement I will still have   Read full review...

 I would not shop here again

I've shopped with Brylane home catalog and online store 2-3 times. Like someone already mentioned in her review, you can't expect quality of Brylane merchandise. I bought the same towel that she bought. it gets dirty and flat everytime I wash it. I   Read full review...

 I would not shop here again