Boscovs.com

I made my internet purchase of a Silhouette garment bag at the end of October - sent the wrong item. I notified Boscov's via email that the wrong bag was sent on 11/8 and received an automated reply that someone would contact me - no one did. The   Read full review...

 I would not shop here again

Great experience! I was looking for two pieces of Samsonite luggage to match pieces I already owned (X-ion Spinner Wheeled Luggage) which has been discontinued. I came very close to purchasing the set from Altman Luggage online who offered the pieces for $139 and $129 each ($268 total). Luckily, I stumbled upon Boscov's, who had the same two pieces, for $119.99 and $77.99 each ($197.98 total). I saved $70!!!!! Plus, I ordered the pieces on March 13th and they arrived by UPS on March 18th and the shipping was free. The only minor problem was that one of the pieces was missing the lock, but they are sending that to me and I expect to receive it right away. Customer service dept. was extremely helpful and friendly. I could not have been more pleased with my experience. I have to say that after reading the other bad reviews I was worried, but my experience has been great.

 I would shop here again

I am very pleased with the clothing, cosmetics and bedding items I purchased in the past. They seem to go above and beyond for their customers. I always received all of the items I ordered and within a timely manner. I am always impressed with the careful, professional packing as well. I remain a loyal customer.

 I would shop here again

ONE WAY MONEY – BUYER BEWARE

I received a Christmas present that actually had a gift receipt in the box. I took it back to Boscov’s 12/28/07 and wanted a refund, but was told that they no longer give a refund and it was their policy to ONLY give a store credit. I complained to the service department and then finally to the store manager and was told that the return policy was to give ONLY a store credit and NOT a real refund. I found this totally unacceptable and frankly a new type of SCAM. Therefore, if you purchase a gift for anyone and even have Boscov’s put a gift receipt in the box; please understand that the person that you give the gift to will NOT RECEIVE A REFUND – ONLY AN EXCHANGE FOR ANOTHER STORE ITEM EVEN IF THEY DON’T WANT ANYTHING THAT THE STORE SELLS. We need laws to protect the consumer from such new store policies that basically have a NO REFUND POLICY AND ONLY AN EXCHANGE POLICY.


 I would not shop here again

Inventory not up to date. I ordered two items, the first was cancelled the next day and the second item was cancelled the day after that. It would be frustrating at any time, but during the Christmas Season it is doubly so.

 I would not shop here again

I've been shopping online from Boscov's for several years. I've bought many, many items and I have never had
one problem. I don't have a clue what their customer service is like, because, every order has been perfectly filled. I have bought shoes, pocketbooks, children's and adult clothing, toys and various other things. Everyone of the things that I have bought has arrived in just 3 or 4 days. Boscovs is one of my favorite stores. D. Roanoke, VA

 I would shop here again

My father ordered a sand and water table for my daughter's birthday. Boscov's charged my father extra for shipping, claiming that the product was "oversized" and that UPS required extra shipping, but the shipped product weighed only 25 lbs which is   Read full review...

 I would not shop here again

After two attempts at doing business with this company, I have concluded that they do not have a viable or reliable ordering system. Because of these very frustrating experiences and I will not bother with them again nor can I recommend them to anyone. Lesson learned!

 I would not shop here again

I concur with the review below (I too am Canadian and my $$$ seem to be accepted everywhere else in the World and at Disneyworld and I too was shipping to US address). You get all the way to the end of purchase and then 'declined'. Can I buy product with money order (nope, sorry?). We have heard complaint before. Wake up Boscovs... Customers that take time to suggest improvement are worth something.
anti-Canadian policy
by madzub1 ,Oct 23 '06
a very unpleasant customer "service" person took awhile to discover that even though items were to ship to the USA, I couldn't use my Canadian credit card (even though the address in the States is confirmed in my billing info). What a waste of time! What a terrible policy! Listen up retailers, there's 30 million potential customers up here.

 I would not shop here again

My order came within 3 days of placing the order and the package and merchandise were in excellent condition. I purchased 3 Oxford shirts (Hasting and Smith, which I think is their brand) that were superior quality. I paid $8.99 each on sale, suggested retail $19.99. I've paid much more for Oxfords that were not nearly this quality.

The customer service was excellent. Originally, I had sent an email asking whether the shirts were 100% cotton, which they were, thanks to a reply by a customer service agent named Andy. I was very impressed at the tone and quality of his email. He was friendly, yet highly professional. I have not written that in a long time with online customer service.

I would feel extremely comfortable ordering again and know that I will, especially with the holiday season approaching.

 I would shop here again

I love the quality and varity that is offered. The colors and different styles. My son loves wearing hoodies and Nike is his first choice. I am very impressed

 I would shop here again

a very unpleasant customer "service" person took awhile to discover that even though items were to ship to the USA, I couldn't use my Canadian credit card (even though the address in the States is confirmed in my billing info). What a waste of time! What a terrible policy! Listen up retailers, there's 30 million potential customers up here.

 I would not shop here again

Fast service,best prices,my dishes that came broken was replaced without any problems.
One phone call and I got my replacements in a week
And they have to send it from east coast to California,so a week is very fast.

 I would shop here again

Perfect! - I ordered items that were remarkably less expensive on Boscovs (more expensive at Target, Walmart and others) the order was received 3 days later, with free shipping. Highly recommend this site.

 I would shop here again

A nightmare in the making that's what Boscov's is all about.

They shipped me a defective product, then shipped and charged me for a replacement. The replacement was extensively used and broken as well.

Promised an RMA on the first product with-in 72 hours. It is now 6 days and nothing. Huge boxes standing in my small apartment and there's nothing that I can do. A $50 product has cost me $118 and I have not gotten anything except for customer service statement "We are really backed up, you will get your e-mail soon."

 I would not shop here again

HORRIBLE!

I placed an online order with Boscov's for a hard-to-find item. I was skeptical about whether it was really available, but my order was confirmed so I was confident it would be received.

I waited and waited for a shipment confirmation, and never received one. In fact, I didn't receive any correspondence from Boscov's at all.

I again check my order online to see if its status had changed. And it certainly had - it had been cancelled because the item was not available.

DON'T SHOP HERE! I do most of my shopping online, and this is the worst experience I have ever had. They are interested in accumulating orders, but not in filling them, and they do not communicate to let you know if there is a problem - you have to discover it by investigating yourself.

 I would not shop here again

I am so furious with the Boscov Department Store. I bought a bed-in-a-bag for $200. The colors were not as displayed on the the internet. It cost them $8.00 to mail the item to me..it cost me $56.00 (FIFTY SIX) dollars to mail it back because they did not provide a return mailing label so the customer could benefit from company mailing. Eddie Bauer, the Pottery Barn, Coldwater Creek...they all take care of their customers...DO NOT BUY FROM BOSCOV!!

 I would not shop here again

Let me preface this by saying that I have two small children, and prefer to do most of my shopping online rather than drag them from store to store. I have had wonderful experiences shopping at stores from Disney Direct, to Coldwater Creek, to Macys, to   Read full review...

 I would not shop here again

I ordered the sango nova onion soup bowls and was very pleased. The ordering process was effortless and the product arrived very well packaged, in perfect condition and in a very timely manner, just as promised.

 I would shop here again

My experience has been a horrible one. I placed an order and received the wrong item. I was told a number of times that the correct order would be shipped to me. It has been one month since the initial order. The supervisor said they would be talking to the store and gave me her word that she would be back with me the next day. I never did hear from anyone and she wouldn't return my phone calls. Apparently they no longer carry my item, but didn't even tell me. They just credited my account. To make things worse, the item is still on the web-site!

I will never shop here again

 I would not shop here again

The kawasaki strobe guitar I ordered for my finicky four year old was a fabulous hit Christmas morning. I ordered it December 18, with no promise of it arriving in time for Santa to deliver. It arrived Dec 23rd, in fine shape, and was a better sounding toy with better musical options than the spiderman guitar I had ordered from amazon. It sounds like Carlos Santana riffs were plugged into the various keys. Great price, great timing in delivery.

 I would shop here again

I had absolutely no problem dealing with this company. I ordered an electric blanket - best price on the Net - a king-sized, dual control gem that my husband and I are enjoying. Delivery was prompt and product totally satisfactory.



 I would shop here again

I have to say I am extremely disapointed. I had been searching on the internet for a trampoline and found one at a great price here at Boscov's and when I saw it stated was No Shipping Costs. As I continued through it kept saying No Shipping Costs. UNTIL I got to the final payment screen which then added shipping and a note that said shipping free for orders over $50. Why offer free shipping and then hit it to the customer on the last screen without advance warning. FALSE ADVERTISING!!!!!! I however did not order the product. When I tried to email customer service it would not connect to give me the email address or contact information. Very disatisfied.

 I would not shop here again

Boscov's - NEVER AGAIN
Customer service is a horror story. Telephone is automated:Sorry, we are taking care of other customer, your call will be answered in the order received - after 5 min. of that another recording: we are not available..., please leave a message..
After a week, e-mail response: you will be notified when the order has been shipped (the item arrived that day).
I received about 15 messages that the order had been filled/shipped. The tracking number showed n/a. The great return policy makes you pay the freight - to be re-imbursed later??
Thanks, but I don't need this.


 I would not shop here again

Boscov's had the best price on Bass sandals and I received the shipment in a timely manner. I was very happy with my shopping experience.

 I would shop here again

I have ordered several times from Boscov's. Each time, the merchandise was delivered prior to expected delivery date. The e-mails regarding status are great. I highly recommend Boscov's on-line service.

 I would shop here again

The JVC XV-FA902SL Multi-disc DVD Player I purchased was the lowest price on earth and delivered in record time. Ordering was simple and shipping was cheap (only 8.95 I believe).

 I would shop here again

I did not like shopping here and I probably never will again. I ordered an item with assurances and expectations that it would be shipped in 5-7 days. By day 6, I received word that they were still looking for my product and that it would be shipped in another 6 days, if they could locate it. I tried to call the customer service number but was put on hold for 20 minutes, then hung up on. I tried e-mail explaining my concerns, but received only a terse e-mail to try again. I was very disappointed and cancelled my order.

 I would not shop here again

Do NOT order from Boscov's. With my order placed early December, they sent me the wrong item, declared they could not express mail the correct item, so there will be no gift in time for Christmas. The return label even takes 2-3 business days to receive.

 I would not shop here again

Very fast delivery. Great price for terrific quality, memory-foam topper. Site easy to navigate. Exceptional customer service. Will buy again.

 I would shop here again