Boscovs.com

Full review
I made my internet purchase of a Silhouette garment bag at the end of October - sent the wrong item.

I notified Boscov's via email that the wrong bag was sent on 11/8 and received an automated reply that someone would contact me - no one did.

The next day or so I called them and, after a lengthy wait, spoke to one of their customer service reps. She said they'd email a barcode that I could use to return the merchandise. I said, "great, shoot it to me!" and then ... nothing happened.

I tried calling again but again was met with an indeterminable wait on the phone and finally left a message (Boscov's system apparently suggests this when it thinks waiting any longer is futile). No response. I called again and this time did get a response but the rep said she only handled large items such as appliances. I was then transferred to the correct department, again found myself on hold and finally gave up.

I then sent the bag back without their barcode and sent an email to Boscov's to let them know what I did. I received an automated replay saying that someone would be in touch. No call.

The barcode then arrived through the MAIL whereupon I sent another email to Boscov's to let them know I now had their barcode. I asked them to credit my account for the amount they would have paid for shipping. Though I paid about $12 to ship the bag back, Boscov's rate for shipping the bag to me was $8.95 and I would have been satisfied by the lesser amount.

This time I did get a reply by email where the Boscov's rep (Rebecca) refused to reimburse me for the shipping.

Lousy customer service. The single worst example of internet customer service I've experienced.