Books-A-Million

Ordered four books almost a month ago for my son at a bargain price. Received an email stating that everything had gone fine and I waited for my books to be delivered. I checked the website and it said my order had been cancelled. Something I was not told by email or otherwise (got lots of spam from them, however). I enquired directly and was told that my books had sold out. Check on line and they were listed as in stock (at the higher price, of course). I'm sticking with Amazon. At least the don't play these kinds of 'bait and switch' tricks.

 I would not shop here again

I had ordered two books online and had email confirmation. These two books were considered "sale items" so I thought to myself, wow what a great deal. Then three weeks later, my nephews (intended recepients) still did not receive any books. I went online to check, and the status was changed to "CANCELLED"! I called and was given a very lame excuse. "These items were sold out".  I went back online to check, and it clearly states, "in stock". Hmmmmm...sounds really fishy to me. Would not shop on this site ever again.

 I would not shop here again

I have to believe that most people who wrote a review did not have a problem with their order.  When you really determine how good a seller is, is after there is a problem.  The first thing you need to know about   Read full review...

 I would not shop here again

I ordered a book as a gift, after searching for sources adn Books a Million listed it as in stock.  Almost a month later (27 days) I got an email saying that the order was cancelled as the book was not available.  I did some more searching and found a cheaper site that had the book in stock, ordered it and it arrived in less than 10 days.  With inventories etc being on a computer, shouldn't they be able to tell if they have the book or not in less than 27 days?

 I would not shop here again

On December 14, 2008, I joined the Booksamillion.com after shopping at a local store and becoming a Millionaire's Club member.  At the time I was in the store they did not have 2 of the books I was looking for.  I placed the order thinking   Read full review...

 I would not shop here again

This was the first time I have ordered from booksamillion.com and definetely the last. I ordered a DVD for a Christmas gift. Called customer service before placing the order online to make sure that everything would be ok.  Paid for the 2 day service.  1 week later, order is still being processed.  Called and spoke with 7 different customer service reps and still no confirmation on when my order will ship. There explaination was they did not order it. Very fustrating as this was going to be a Christmas Present. Nobody seems to want to help me to get my order processed.  Very disappointed with their service.

 I would not shop here again

Ordered 4 books. It over 3 weeks to get 2 of them. I had to call/email Booksamillion to request status. They seemed surprised I didn't want to wait several more weeks until they received the last book to ship them together. They reluctantly shipped 2 out of 4 out. Also, I inadvertantly joined their $15.00 membership club card and since I needed to order 6 more books, I compared the price of these books with overstock.com, amazon.com and Booksamillion membership card prices. Booksamillion was higher on this new order as well as the next book order I placed. I then asked booksamillion to cancel my $15 membership and to increase the price of the 4 books I previously purchased by the nonmembership rate which wasn't much. Instead Booksamillion retaliated and completely cancelled my last 2 books orders. Then emailed me and told me to reorder them if I still wanted them. That isn't going to happen and I will never use their company again.


 I would not shop here again

First time online customer. Like the stores, so I decided to try a web purchase. Prices are comparable to other online booksellers, even found a $10 coupon. The selection is good, but web site navigation was cumbersome. Their choice of delivery service is questionable: Starts with UPS, who transfers the shipment to USPS. Took 15 days to ship my order to Virginia. For future online orders, I'll stick with BN, who usually delivers within 3 days.

 I would not shop here again

I have shopped at Books-a-Million several times and am always very happy with my experience. Although it’s not as big as a Barnes and Noble or Borders, they have a very friendly, knowledgeable staff who are passionate about books and they offer a smaller   Read full review...

 I would shop here again

I bought two books on Jan. 8, 2008 from this vendor with an expedited shipping so that I can get the books for my class. Now, it is Jan. 25, 2008, and after three (3) calls to their costumer service to resolve this issue, I still don't have the other   Read full review...

 I would not shop here again

My experience with Books a Million was not a good one. I initially planned on purchasing one book. They had a promotion for free shipping if you spent X dollars. I purchased two more books for this reason only, so yes, their marketing promotion worked.

The next day I get an email stating the main book that I ordered was out of stock and my order for that book was canceled. This was in spite of the fact that their site showed the book was in stock when I ordered it. I would have ordered elsewhere had I known.

This was bad enough, but then when I emailed them twice to cancel the complete order, they never gave the courtesy of a reply. Several days later, along came the two books that I had asked to have canceled.

Not the kind of customer service I would expect to receive. Seems like as long as it's a routine situation, you may get good service, but buyer beware if not.

 I would not shop here again

Booksamillion.com is an easy to use and money saving website, especially if you are interested, as I am, in various Audio Books that I listen to while commuting. One the plus side: The site is quite easy to navigate, the categories are   Read full review...

 I would shop here again

We were going to purchase two books from Amazon.com, but since we live in Spain the shipping would have taken 6 to 22 business days with "Expedited Shipping" so we looked for alternatives. After some looking around we found some decent reviews for   Read full review...

 I would not shop here again

I recently ordered a personal organizer on Booksamillion.com and when I finally received the item a week later (it took a long time to process the order), the inside pages were bound upside down and backwards - which makes the organizer worthless. I contacted Booksamillion to have a replacement sent, which was going to be send via snail mail. I argued that because this was not my mistake or fault, they should over-nite the organizer, which they agreed to. Now, nearly a week later, I have still not received the organizer. When I called to ask why, they said that there was a mistake in their shipping department and it should be here soon.

I have placed orders on line for several years now and this is by far the WORST on line purchase and service I have ever encountered. I strongly advise anyone thinking of buying anything from Booksamillion.com to shop elsewhere!!!

 I would not shop here again

I have been buying books online for about 4 years and after doing comparison shopping at Booksamillion, Amazon/Borders, Barnes & Nobles, and other discount stores like Wal-Mart, I found that Booksamillion was the lowest price most of the time (with the   Read full review...

 I would shop here again

Booksamillion.com Online Store is a good web source for book purchases. The pricing is comparable or less than similar online merchants, site is simple to shop at, orders arrive promptly and charges to your card are accurate. I recommend   Read full review...

 I would shop here again

Love this place. you can get the Famous "Think and Grow Rich" free here! Plus many other useful books. I found them in a Search Engine and have been using them ever since.

They are definitely worth looking into and to get that GREAT classic free, you sure can't beat that now can you? I was really surprised to see the site listed here but glad I did.

I say Hurry, get over there and grab up the Great offers they have!

 I would shop here again

I have not visited a brick-and-mortar version of this store. Not sure where the nearest would be. However, I thought I had died and gone to heaven when I first shopped the on-line catalog. Very easy to browse through their pages. Search engine is one   Read full review...

 I would shop here again

I've bought $thousands of books from Booksamillion. As long as everything is OK, this merchant is OK. But if you need customer service, you're out of luck. 3 days after placing a $185 order, my accounts page with booksamillion shows that the order has been shipped. 4 days later they send me an email saying that my address is invalid, although the address works for everybody else, and booksamillion themselves had just shipped another order to this same address. I sent several emails. I called "customer service" 3 times, asking them to assure me that the order would be sent soon and mailed priority, as I needed this order soon. Noon of the 3 "customer service" agents could even understand the situation, much less assure me that booksamillion was even doing anything with my order. So I canceled the order, as well as 2 others, canceled my membership, and ordered the exact same books from buy.com, but had to pay $44 for 2 day-shipping. IF YOU THINK YOU'RE GOING TO NEED CUSTOMER SERVICE, STAY AWAY FROM BOOKSAMILLION.

 I would not shop here again

I don't have a whole lot to say about my experience, which in my mind is usually a good thing. Suffice to say I got a great deal from these folks and the shipping was incredibly fast. I bought a tech book and they do seem to have a very nice selection of them; very current and often at least 25% off the cover price.

I actually got free super saver FedEx, which isn't always incredibly fast but BAM got it out the door the very next morning after my order.

No problems at all, don't hesitate with these people, their deals are good.

 I would shop here again

I made a purchase at Booksamillion.com through the internet. I had a fairly large multiple book order for a school so I called their toll free number to to be sure they indeed had enough copies of books. They assured me they did,so I was feeling confident about the order and pleased I was able to purchase at a great savings.
Five days later I received an email from Booksamillion.com saying my book order had been canceled. They said they did not have this book in stock and were unable to get the book in the future. They were sorry,and so am I for thinking this was a trusted site for bargain books.
I did call back the toll free number, but was unable to resolve why they all of a sudden had no copies of the book. I find it interesting as I see the book still listed at their website as available ,however the price had increased.

 I would not shop here again

I have used Booksamillion multiple times and have always been pleasantly surprised at their excellent prices, service and delivery (and this is compared to other online bookstores I've used). Compared to Amazon.com, I would say that Booksamillion is   Read full review...

 I would shop here again

I ordered 2 books from them 2 days later I got a notice saying that one of the books was out of stock. I guess they have no Inventory checking with their website... so buyer beware.

Choose them if you are looking for a bargain and willing to gamble on not getting the book you order, and having to go elsewhere if not.

 I would not shop here again

the delivery was speedy and my order, although extremely large, was all there! i will always do my online book purchasing from this site, they are awesome!!

 I would shop here again

I have two gorgeous little twin neices. For the past two years at Christmas I've bought them toys and LeapFrog games and of course the requisite savings bonds, because everybody should have some crazy aunt who always bought them savings bonds that they   Read full review...

 I would shop here again

Book stores are among the most- visited on- line web services with millions of customers logging on each and every day to search for some interesting reading material. The first company that comes to mind when we think about on- line book sellers is   Read full review...

 I would shop here again

We are avid readers. I prefer shopping the brick-n-mortars so I can take my time browsing and see what's new. I do actually prefer Barnes-N-Noble for browsing simply because their stores are laid out better. All the Dragonlance novels are together   Read full review...

 I would shop here again

After waiting 5 weeks without getting my book, I wrote to customer service to find out that the book was on backorder.

After 3 more weeks, books a million decided to cancel my order, since they were unable to fulfill.

 I would not shop here again

I have dealt with Booksamillion.com many times in the past and have always had a good experience with them. I had a book on my Christmas list this year. I got an email from Booksamillion.com stating that for 2 days only I would have free   Read full review...

 I would shop here again

I had to do a paper in Political Science class. There was this one book that I found online. After s   Read full review...

 I would shop here again

I have ordered a few books from Booksamillion and was pretty satisfied with the way they worked.

That was until one of the books came looking really crappy. If I had bought that book for me I would have kept it, but because it was a gift for   Read full review...

 I would not shop here again

While I usually shop at the local Booksamillion store, I decided to try the online store with excellent results. While my first choice is Amazon.com, mainly because of familiarity, I would recommend that you try Booksamillion. All of the essentials,   Read full review...

 I would shop here again

I ordered about 10 books, every one of them cheaper than on Amazon. I chose free shipping which took only about 7 days. I was a confirmed Amazon fan, but now I know booksamillion is reliable I would definitely buy from them   Read full review...

 I would shop here again

Being a poor, starving grad student with Scottish ancestry, I swore early on in my school experience that I would not spend a ton of hard-earned money on my textbooks. I soon found a textbook search service (see my BigWords.com review) and   Read full review...

 I would shop here again

I have ordered several times from BAMM and am a member of their buyer's club for the extra discount. I really like that they use pricefarmer.com to show me if there is another site with a lower price for the book I'm considering. In most cases, BAMM is   Read full review...

 I would shop here again

With all the online bookstores out there -- Books-a-Million stands out from the rest by duplicating their great in-store service for their online customers too! We have two of the stores in our area, but, let's face it, sometimes you just want to shop   Read full review...

 I would shop here again

GREAT PRICES
Booksamillion consistently provides the lowest prices of any online or brick-and-mortar bookstore. The store sells books, magazines, movies, music and more at prices frequently lower than sale prices at other locations. Plus,   Read full review...

 I would shop here again

I am finally writing my first review here on epinions.com, because I just have to share my disappointment on BAMM.com's customer support.

First of all let me state that I come from Indonesia, so prejudging from that it is understandable that   Read full review...

 I would shop here again

Getting your books fast and cheaper than other stores online is a huge plus. They also send you a label so if you don't want a book you ordered anymore you can send it back with postage already paid. They give you another receipt when you get your books   Read full review...

 I would shop here again

We buy a lot of books & books a million has been a tremendous find! Their site is not quite as easy to navigate as Amazon's, and they don't have as much in the way of reviews- but it is practically impossible to beat their price! If you know what you   Read full review...

 I would shop here again