BoatersWorld.com

Item ordered said two days for shipping. This item was ordered on 11-17-09 and not delivered until 12-14-0p. every time I contacted customer service, I was told that the item was showing ready to ship but could not tell me when. No one could tell me any details of the status of my order except it was showing ready to ship leaving me not knowing if this gift was going to be delivered or not. I may order again from your company but would love to see some inprovements for customer information regarding order information.

 I would not shop here again

Entirely satisfactory.

 I would shop here again

This was the worst service I have ever seen. Nor will I ever try to buy another product for you, I will go out of my way to tell others not to buy from you.

 I would not shop here again

Terrible customer service, much like their stores had. Want to talk to customer service ? Hello from India.... Boat cover over three weeks late & wrong one. I just kept it.

 I would not shop here again

I have been ordering from Boatersworld off and on for years and while they definitely have their issues, they are nor nearly as bad as they have been made out to be in several of the reviews I have read.  In fact, I have ordered from them probably   Read full review...

 I would shop here again

web site would not let me order without a phone call. phone number given on the web site was not answered chat line did not resolve my problem ended up call the manufacture of the product to find ship date. ordered on 10-19 was shipped on 11-22 site said 10-14 days

 I would shop here again

I called before ordering to affirm that there were 4 lights for the price of approximately $175.00. The rep tho't so, but would get back to me in less than 24 hrs. He did not. I called again, and that rep assured me that 4 lights were indeed what I would get. One light came. I called and was informed that only one light would be sent, I would have to pay nore the $525.00 for the other 3. It took about 3 calls and promises of a call back in 24 hrs that never came to get that info. I said I wanted to return the item that I had got, and not pay the 25% return charge. They would get back to me with a return number and confirmation that I wouldn't be charged the 25% return charge within 24 hrs. I am still waiting for that. I was polite and tried to jump through all their hoops. I am no longer feeling polite. Thanks, John

 I would not shop here again

I contacted them a week after purchase to find out why it had not arrived, No one could get me an answer, the next day I was told it shipped Fed X, and it had been left. I checked and the package to this tracking # was shipped 6 months earlier. Then it took to long to get my money refunded to my card.

 I would not shop here again

Using people in INDIA to handle all customer support is a nightmare. They do not speak U.S. kind of English. They consistently misunderstand the situation. For instance, they said my VISA card was denied. I called my VISA customer support and THEY SAID no one had even tried to make a charge on the card. This all went on for four days before it got straightened out. It was only fixed after I requested cancellation of the order. FRUSTRATING times 1000!!!!!!!

 I would not shop here again

The shopping experience on the Internet was very enjoyable. The subsequent phone order was fulfilled very professionally and all my questions were answered without any followup phone calls. This is highly appreciated. As for the product purchased I am very happy with it. I only wish there was a means on your Survey e-mail to contact manufacturers of equipment purchased so that they could receive individuals comments and suggestions ie. I have an Idea and have performed some basic experimentation that could possibly be introduced into a product that could be highly beneficial to Humminbird.

 I would shop here again

I have always had excellent service from Boaters World.

 I would shop here again

DO NOT DO BUSINESS WITH!!!Worst online & purchasing experience ever!!  Poor customer service, you are dealing with someone on the other side of the world who cares zero about your order.  After placing order and them guaranteeing when they would ship and paying extra for overnight delivery, I received messages that the order would ship within 1 business day.  When I called to confirm, they didn't care about my shipping and tried to telemarket more services to me to guarantee that my original order would ship.  Then I cancelled the order and they told me it would take 10-14 days to put the amount back on my card, which was a very large amount of money (in excess of $2,000)WORST EVER!!!!!   How do they stay in business???

 I would not shop here again

The New Delhi call center people don't understand English very well. After trying for a long time to place an order I had to do it online. Then they told me the product would ship in the next few days. After a week they emailed and said the product was not in stock. I will not do business with this outfit ever again.

 I would not shop here again

Ordered a Taylormade Ultima custom cover for my boat. I called a couple times to check the status of my order and customer service was no help at all, they could not provide me with any information as to why it was taking so long for the manufacturer to fill the order. 3 1/2 weeks after placing the order I received the wrong cover. The manufacturer sent a Hot Shot cover (cheaper model) instead of the Ultima. To resolve the problem they re-ordered and charged my credit card a sceond time and will not credit me back until they receive the Hot Shot cover back. This is not acceptbable customer service. I will not buy from Boatersworld or any Taylormade boat cover again. From my ordeal I have figured out that both companies cannot be trusted and don't provide the delivery times they advertise.

 I would not shop here again

There web-site was E-Z to use. There products are of good standerd. I WILL shop on-line again with this Merchant

 I would shop here again

Great price, user friendly web site!

 I would shop here again

now i now why the stores are closed your service sucks

 I would not shop here again

I ORDERED BACK ON AUG 25 AND NOT RECEIVED ANYTHING. WHEN EVER I TRY AND TRACK THE ORDER IT SAYS "Unfortunately our system is unable to find your order. We apologize for any inconvenience. Please try again in a few minutes." BUT IF NEVER WORKS. ITS BEEN 20 DAYS AND I SHOULD HAVE RECEIVED MY ORDER. WHEN I EMAIL FOR HELP I NEVER GET A REPLY. ORDER #1042363

 I would not shop here again

best price, same quality product

 I would shop here again

I paid 19.95 to upgrade the shipping on my order to have it by the weekend. First, they stated my address didn't match my credit card-have lived here 40 yrs no problems. Second, could not tell me if item was even in stock and when it would ship. 3rd told me signature required for delivery so I could refuse,FedEx threw it against the garage door and left. Item came within 5 days not 3 that was promised. Non English speaking Customer Service Reps impossible to understand. 40 minute live chat useless and canned. Called to cancel the order-they shipped it anyway. I believe their customer service call center is in India. Would never do business there again. Ordered same item directly from Pentax no problems there.

 I would not shop here again

My customer service experience was HORRIBLE.  I am a frequent internet buyer and have never experienced worse customer service.  After placing my order for a garmin depth sounder I recieved an email indicating that I needed to call the company to fulfil my order.  After waiting on hold for 10 minutes with elevator music that drifted in and out as if the phone had disconnected I was routed to a 3rd party customer service agency with a non-native english speaker who had no idea what boatersworld.com even was for the first minute of the conversation.  After this episode it took another 10 minutes of waiting on hold to finally resolve a simple online order.  I WILL NEVER SHOP HERE AGAIN.

 I would not shop here again

I don't understand why I had to call after placing the order on-line and then repeat EVERYTHING to a customer rep. I haven't done that with any other online merchants. It was a bit unerving and may deter me from ordering again.

 I would shop here again

Good service and good delivery timing.

 I would shop here again

Quick easy no hassle order will use this company on all boat orders

 I would shop here again

Purchasing online was easy. However, I had called customer service to confirm that the "Marine CB Antennea" would work properly with a marine band radio. Once installed, it will work effectively within extremely short distances, however, I do not believe it works appropriately over longer distances of more that about half a mile. I am extremely dissapointed in the customer service information I recieved.

 I would shop here again

THere was a special, but I couldn't find any way to comply with its requirements. I did the ON LINE chat type thing with their workers, but still couldn't find another purchase for about $4 to make my shipping FREE, so I had to pay for the shipping, which was not what I would have liked since they advertised free shipping for purchases over $100. I tried to find something else to buy and couldn't so they got me for the about $6 or so of shipping fees.

 I would shop here again

Everything went great until delivery, They don't seem to be able to handle overseas orders. We are talking about a company in the good old USofA right? It would be good if I could do business with Boaters World in the future so I hope things happen, there is another World outside of the USA out there!

 I would shop here again

Very poor customer service.very slow shipping.to many items out of stock.

 I would shop here again

Order took way too long,customer service was based in a foreign country,and the bimini top is in a million peices and is NOT advertised as such,I will not shop here again......

 I would not shop here again

Best price I could find on the internet along with fast service. Package arrived quickly and was exactly what I had expected.

 I would shop here again

Good

 I would shop here again

From the begining boaters world was not able to help me with my order of track where it was or when it would ship. The whole experiance was a let down. When I called customer service thee sound like a broken record every time but have no answers that help. I will never shop from them again.

 I would not shop here again

Excellent service, prices, and speed of delivery

 I would shop here again

I received a chart chip which was two years old. When I called customer service I was transferred to an outsourced foreign answering service who spoke very poor english, who had absolutely no understanding of the nature of my problem, and who had no understanding of boating, who promised to send me a return authorization in a week - which never happened. I finally had to go to C-map themselves to resolve the problem.

 I would not shop here again

I ordered the item with overnight shipping, but it was shipped ground instead, so I did not receive the item before leaving on vacation. When I contacted them to cancel the order they told me shipping would be refunded. It still has not been refunded, only the purchase amount. These guys suck.

 I would not shop here again

The order kept getting delayed and I was told that it was cancelled and that the product was no longer being made. Then I was charged for it and it was sent. I am very happy with the product and it is better then I expected.

 I would shop here again

was good when i got the fish finder service was good and they listen good

 I would shop here again

Product was fine, delivery was bad! It took over a week to receive, and it went to the wrong house. Good thing I have an honest neighbor down the street.

 I would shop here again

completely satisfied

 I would shop here again

PHONE ORDER PERSON WAS VERY POLITE AND HELPFUL WITH MY PURCHASE . I RECEIVED MY ORDER QUICKER THAN EXPECTED. I WILL ORDER OTHER ITEMS IN THE FUTURE FROM BOATERS WORLD D.LATAK OKC OK

 I would shop here again