Bloomingdale's

My experience was good.  I was very pleased with my purchase and service it was wrapped nicely and I received it timely.  there was a scratch on my bag but I was offered a discount coupon or a sustantial discount.

Mabey they have revammped the on line ordering.

 I would shop here again

I ordered 2 separate Ralph Lauren infant outfits as gifts and a 1 pair of shoes for myself.  I paid for gift boxes.  I had all items sent to me.I received the all of the items is one large gift box!  I needed separate gift boxes   Read full review...

 I would not shop here again

I ordered from Bloomingdales.com twice and both times the orders were wrong.  This last time they sent me a different color than requested on one item then a different size on another.  I quickly ordered the correct size as I did not want to wait for an exchange, and also decided to order both colors since it had been priced lower, well low and behold they sent me the same WRONG sizes.  If I was a medium I would have ordered the medium, why would they not e-mail to confirm a size change, I will never order from them again.  Nordstroms never changes size or colors, plus I can bring returns right to the store.  I have to say they were very helpful at customer service, and the orders did come very quickly.  No more though will I order from them.

 I would not shop here again

Used bloomingdales.com twice.  First time was three years ago.  Received a coat order in the wrong size.  In addition to receiving the wrong size, it took a very long time to arrive.  Bloomingdales took weeks to send a return order   Read full review...

 I would not shop here again

I ordered and received a pair of $316 shoes and shipped them back to Bloomingdales.com when they did not fit. No return label had been included in the shipment so I called Customer Service and they emailed me a USPS label I made a trip to the post office   Read full review...

 I would not shop here again

PLEASE SHIP SHOES IN A CARDBOARD BOX!!!!I always have some mishap when ordering from Bloomingdales.com. Whether it be the slow shipping,lost packages or slow return process. I strongly hesitated to order this time but, I'm a shoe addict and they had the   Read full review...

 I would not shop here again

I've both ordered and returned items on Bloomindales.com. I had a bad experience where their website told me my credit card wasn't going through, but I ended up buying 3 of the same item! Bloomindales was very helpful when I explained the problem and   Read full review...

 I would shop here again

Bloomies online is a big disappointment. Average website, easy enough to navigate, easy checkout. You don't begin to see the seams unravel until AFTER you place your order, feeling confident that you've accomplished your mission. In my case, I did   Read full review...

 I would not shop here again

In my online shopping experience, I have never had such a horrible experience as I’ve had with Bloomingdales.com I have read the not-so-good reviews here for Bloomingdales.com before, but when I found a designer handbag on sale for an amazing price, I   Read full review...

 I would not shop here again

Completely awful in every respect. I ordered 9 items, got a confirmation that with a few of the items on back-order and everything else ready to ship. Received an email a day later that all the items were on back-order. What kind of inventory system is that? What a complete waste of my time.

 I would not shop here again

I placed my order and two days later they cancelled the order stating I did not give an accurate telephone number which was not true not to mention this was my second order using the same profile with an address and phone numbers and that order was not cancelled. I called to reinstate the order and when the order was reinstated they charged me double the price. I am still trying to get my money back. And when you call for help you receive terrible customer service. I had to hang up and call back to speak with someone else because the first rep. was sassy and snapping at me and not apologetic for bloomingdales error.

 I would not shop here again

I ordered an extremely expensive bedroom set from Bloomingdale's. I was very happy when I called that the set had arrived. However,the delivery date was 2 weeks out. Then, the day of the delivery, no hardware to put the bed together. This means I have no bed, no where to sleep. Also, all of my clothes are in bags and boxes because I had to take them out of my old furniture which I got rid of for the new furniture. Then, the deliver company says that the driver can't get the hardware to me because she needs to correct her paperwork. I told her, "forgive me if I don't care about your paperwork. I don't have a bed to sleep on." I got better service from Levitz. Never again. Thousands of dollars for this aggravation? Don't do it. I'm about to cancel my order and then I don't know what I'll do. Thanks, Bloomingdale's, for doing the one thing you do so poorly.

 I would not shop here again

I will not bore you with every last detail but please know that you are in for a wild ride if you are unhappy with your merchandise from Bloomingdales.com. I ordered a something in one size and was sent two sizes bigger. Even though this error and need for a refund was all on them (of course they didn't have the correct size for exchange and I'm guessing never had it in the first place), it took several weeks for my account to be credited.

Don't waste your time with customer service, their policies are awful and irritated won't even begin to describe how you're feeling after speaking with them.

If you value YOUR money, go elsewhere, go where the catalog and brick and mortar stores are tied so that you, the customer, can experience what you deserve...seamless transactions.

 I would not shop here again

This review is about bloomingdales.com, which the store claims is a completely different company than the brick-and-mortar version of this department store. The customer service department was absolutely no help when I called them, but fortunately all of my orders so far have been correct so I havent had to return anything. Delivery time when I placed my order was weeks away but the item arrived within a few days. I recommend Saks.com anyday over this site as far as keeping you posted on order shipment, expected delivery and tracking information, but the selection is great for Juicy Couture items, which is what I am usually buying. I have noticed that their stock is sometimes so limited that even tho it just showed up online, by the time you get it in your cart and try to check out, the item is no longer available. Yet it shows online again the next day. I think they are up to something odd with their stocking practices.

 I would shop here again

Terrible online shopping experience. Bloomingdales.com charged my credit card immediately when I placed the order but then failed to send my package for two months. When I called after one month they assured me that the package was on its way. When I called a second time they said that there was a "system error" and that the purchase could not be filled. I asked that my credit card be credited immediately but they said that it could only be done after another 7-10 days passed. No other online merchant I've dealt with charges until a purchase has been shipped. Bloomingdales.com has the worst charging/shipping policy online.

 I would not shop here again

You won't want to buy after reading this. I ordered furniture to be delivered. After waiting a month they told me the order would come in two different deliveries which means waiting around for two days. The first delivery after waiting 4 hours I was   Read full review...

 I would not shop here again

Bloomingdales.com sucks! Extremely limited product, and what I ordered has still not been delivered to me, even though its been six weeks. UPS delivered it to somebody, because it was signed for--bur not by me or any of the doormen in my building.

As a result, UPS is "investigating" the claim, and Bloomies won't ship another of the same item to me until the claim is final. And this was supposed to be a Christmas gift!

When I call Bloomies to check on the status, the customer service people answer the phone, "Macy's dot com". AHA! So that's part of the problem. I'm not getting Bloomie's quality service, I'm getting Macy's-quality service! And then they tell me "it's already been delivered". When it hasn't. Then I get to spend 20 minutes on hold while someone looks for a supervisor.

Just shoot me if I even consider shopping from Bloomingdale's.com again!

 I would not shop here again

Bloomingdales customer service is the absolute worst. I have returned items to the store in my area from an online purchase, and it takes them several months of emails from me before they can issue a credit.

Why are they so inept?

I was actually told to fax a copy of my pink ticket 2 months after I returned the item.

And their shipping prices are too high...I am so sick of their lack of diligence to returns from online purchases.

They need to get it together.

 I would not shop here again

Bloomingdales website allowed me to purchase the jacket and pants of a complete suit. They sent me an email that said that they had shipped the pants to me. A few days later, they sent me another email stating that the jacket was discontinued. So they shipped me that pants without the jacket - the suit was incomplete. So when I received the pants, I ended up having to pay postage to return the pants. I lost money on the postage and ended up not getting anything in return for giving Bloomingdales my business. Bloomingdales isn't the only company that practices these deceptive tactics. Statistics show that most people wouldn't have returned the pants. That's how Bloomingdales and other get rid of their inventory.

 I would not shop here again

An argument can be made that Bloomingdales may be the most recognized department store around, but however famous they may be, there are vast areas of the country that lack the fun of a department store in their locale. You'd think that   Read full review...

 I would not shop here again

I don’t know, men shop differently than women. Men generally know what they want, and where to get it; good prices don’t generally figure into the equation. Men are done shopping as soon as they think up what to buy. Women, on the other hand, love to   Read full review...

 I would shop here again

bloomingdales is my favorite store, if you can offer an online discount promo.I get discount promo only if you do store purchase. I no online shopping is more convenient nowadays, more   Read full review...

 I would shop here again