BikeBandit.com

Had been a semi regular customer of bike bandit for several years.  Placed an order, as usual the shipping time was slow, but it's expected with them.  They sent an incorrect part.  I got back to them in a few days, and called someone a couple weeks later...life is busy!  I was told the wouldn't take anything back older than 15 days, despite the fact it was THEIR mistake.

um...seriously?  You don't want to retain customers?



So, in 2009, there clearly are some companies apparently doing so well they don't care about keeping long term customers.


Thanks so much BikeBandit!

 I would not shop here again

I found this store to be quite competent for an online retailer. They kept in touch via email regarding my order. After receipt of the item, I decided it wasn't what I really wanted, so I returned it using the enclosed RMA label. No phone call was necessary, just ship it back. Of course, you have to pay for the shipping, but it couldn't get any easier. My credit card was credited for the sale amount within a day of receiving their email confirming receipt of the returned package. I've since bought more items from this store based solely on my initial purchase experience.

 I would shop here again

Statistics show that unhappy shoppers are far more likely to write a review than satisfied customers. There, I said it.Now you know.

I ordered a Teknic Chicane Motorcycle Racing suit from another company (ridegear.com) over a month ago. They took my money, and I still don't have anything. Crooks.

So, last week, I called bikebandit.com and spoke to a salesperson--yes, a real live english speaking person! They took my order and checked stock in the computer. According to the computer, there was only 1 in my size/color, so I was put on hold and someone personally went out and checked the inventory. At least that's what they said they were doing.

My suit went from California to Upstate NY for 7.95 shipping and it only took 5 days. It arrived today via Fedex just as the tracking site indicated.

I am totally impressed with this operation. I highly recommend it.

 I would shop here again

I recently ordered some replacement parts from Bikebandit.com.The prices were reasonable and the site was easy to navigate. However upon receiving my parts I found that they had sent me two sets of brake pads and one of which superseded the other. I   Read full review...

 I would not shop here again

Since before I even owned a motorcycle, I was searching the internet for parts and apparel providers. The reason I bought a bike in the first place was to save money, so I decided to take the time to find sites that provide good prices on the gear I   Read full review...

 I would shop here again