Big Toy Express

Big Toy Express
 
Average Rating: 4.62/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Horrible

by eellis, August 27, 2013
I placed an order with Big Toy Express Aug 14, and here it is Aug 27 and have recieved nothing but an order confirmation.  I have called the company 4 times and left a message each time asking for an order status, as I have not recieved tracking info as of yet.  No phone call back.  I am sitting here clueless and very disappointed wondering when and if my shipment is going to arrive.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Our Granddaughter,age 14mths, justs...

by Big Toy Express Shopper, March 23, 2010
Our Granddaughter,age 14mths, justs loves the clubhouse.We like it also. Only suggestions would be to secure stools in kitchen area. Our little baby fell backwards the first time she sat on the stool. I secured them and all is fine now. Also, drilled rain drainage holes in step ladder. We just love the clubhouse and see many years of fun for our grandkids. Thank you for a great product, not to mention free shipping too. Most sites charge same price for product, plus, 100 to 300 dollars shipping. We are very happy with this product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My experience with Big Toy Express is...

by Big Toy Express Shopper, March 16, 2010
My experience with Big Toy Express is they should change their name to Big Toy Pony Express with surprise shipping charges after the fact.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I needed a cetain toy for my son for...

by Big Toy Express Shopper, January 21, 2010
I needed a cetain toy for my son for Christmas and only you guys had it thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Big Toy Express Shopper, December 11, 2009
good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good experience.

by Big Toy Express Shopper, October 7, 2009
Good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fine!

by Big Toy Express Shopper, May 25, 2009
Fine!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I appreciate the timely manner in which...

by Big Toy Express Shopper, May 22, 2009
I appreciate the timely manner in which I received my merchandise and I will most definitely purchase items from Big Toy Express in the near future. Keep up the good work!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to place order, no hidden fees,...

by Big Toy Express Shopper, May 18, 2009
Easy to place order, no hidden fees, arrived quicker than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was very pleased with my shopping...

by Big Toy Express Shopper, May 4, 2009
I was very pleased with my shopping experience at Big Toy Express. It was easy to find what I wanted and it arrived very quickly.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great company

by Big Toy Express Shopper, April 15, 2009
great company

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I liked the fact that shipping is...

by Big Toy Express Shopper, April 14, 2009
I liked the fact that shipping is included in the price..you know right away how much the order will actually cost. The tracking is a bit cumbersome, but it works.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I was very pleased with the toy I...

by Big Toy Express Shopper, January 4, 2009
I was very pleased with the toy I purchased from your company - the service was excellent and the climber not only was easy to put together it was a big hit on Christmas morning. Thank you for sending it so quickly and offering it at a price that I could afford this year in these tight times. Have a Wonderful New Year.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I found the website easy to navigate....

by Big Toy Express Shopper, December 4, 2008
I found the website easy to navigate. Visually, I appreciated that it was clean, almost minimalist with very little "clutter". The website navigation setup is quite straighforward, which makes browsing the product selection a breeze. The prices are are good, especially considering that the price shown includes shipping in most, if not all cases. I recieved an order notification promptly upon checkout. I then recieved a shipping notification when the Kangaroo Climber shipped. It shipped within the stated timeframe (5-7 days) on the product page. Delivery arrived precisely on time (good job, FedEx!) much to the delight of my children. Thank you Big Toy Express for a stellar shopping experience! I will certainly return to your web store in the future and will confidently recommend you to others.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This was the first time I used this...

by Big Toy Express Shopper, November 25, 2008
This was the first time I used this company and only the second time I have shopped on line. The site was very easy to navigate through and the delivery time was faster then I expected. The gift got to my grandson on time for his birthday even though I waited until the last minute. With my grandchildren scattered I am sure to use this company again for the many gifts I will be unable to deliver myself.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good...reasonable

by Big Toy Express Shopper, October 31, 2008
good...reasonable

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Item appeared as it was described....

by Big Toy Express Shopper, October 11, 2008
Item appeared as it was described. Delivery was without difficulty. Product is of excellent quality. My Grandson loves it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Have not had a chance to open the car...

by Big Toy Express Shopper, October 9, 2008
Have not had a chance to open the car bed yet, still finishing up painting the room. Anyway, I hope the bed is OK, the box had a tear in it when recieved and part of the bed is sticking out. The dresser is in pretty good shape, just a few scratches on the front and back, not real deep though. The toy chest seems to be in OK shape too. I would consider checking on the transport employees, appears that someone is NOT very careful with your products.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

best prices. like the fact that...

by Big Toy Express Shopper, October 7, 2008
best prices. like the fact that shipping was included in the price--no hidden charges.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

it was pretty easy

by Big Toy Express Shopper, October 1, 2008
it was pretty easy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good experience. Nice that they had...

by Big Toy Express Shopper, August 13, 2008
Good experience. Nice that they had the ability to track the shipment, but took a little time to show up. Very fast once shipped. Happy with Big Toy Express and would use them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

easy

by Big Toy Express Shopper, June 22, 2008
easy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The avalability was good along with...

by Big Toy Express Shopper, May 15, 2008
The avalability was good along with price and selection.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent transaction, the items...

by Big Toy Express Shopper, May 12, 2008
Excellent transaction, the items arrived quickly and in great shape. I plan on using this merchant again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

there was some confusion with an...

by Big Toy Express Shopper, May 1, 2008
there was some confusion with an additional space for adding the phone number. i had to call to place the order, as i did not see where i was supposed to add the phone number, a second time. other than that, it was a good experience. i did make the phone call, the man that helped me was very patient and willing to hear my suggestion.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The website was easy to navigate and I...

by Big Toy Express Shopper, April 23, 2008
The website was easy to navigate and I had no problems ordering my product. I wasn't able to use the online order tracking feature, which was disappointing.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Found exactly what I wanted at a great...

by Big Toy Express Shopper, March 12, 2008
Found exactly what I wanted at a great price!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The ordering was easy and the product...

by Big Toy Express Shopper, March 10, 2008
The ordering was easy and the product was shipped and received before expected. I will order again from this company and was very glad I found it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

i was very impressed with how fast it...

by Big Toy Express Shopper, December 31, 2007
i was very impressed with how fast it came. there was a good supply of items.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Happy with purchase and product.

by Big Toy Express Shopper, December 30, 2007
Happy with purchase and product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They have a good selection of products...

by Big Toy Express Shopper, December 28, 2007
They have a good selection of products at a fair price. The delivery was made on time. This was a gift and my family was happy with the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have NEVER in my life seen faster...

by Big Toy Express Shopper, December 18, 2007
I have NEVER in my life seen faster shipping on ANYTHING. WOW! I will shop again and I will recommend you to everyone I know. THANK YOU!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was extremely pleased with my...

by Big Toy Express Shopper, December 11, 2007
I was extremely pleased with my shopping experience with Big Toy Express. Not only was the price lower, there was no shipping or handling fees. My order was received very quickly and I highly recommend Big Toy Express.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

As good as it gets. They had what I...

by Big Toy Express Shopper, December 8, 2007
As good as it gets. They had what I wanted at a better price than other places and offered free shipping (even with a price lower than other places) What more could you ask for?

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Competitive pricing and ease of...

by Big Toy Express Shopper, December 8, 2007
Competitive pricing and ease of ordering. Would use again in the future

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Product arrived quickly and in good...

by Big Toy Express Shopper, November 18, 2007
Product arrived quickly and in good condition.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was very pleased with your website,...

by Big Toy Express Shopper, November 10, 2007
I was very pleased with your website, easy to use. I ordered, filled out the appropriate fields and when it came time to complete my order I was told it couldn't be delivered to the military base in Maryland. I had to contact my daughter and she had to find someone "on the outside" who would accept the package. She recieves packages frequently from UPS and FedEx. I really don't understand your policy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Delivery and Price are the best!!! Definitely enjoy my first purchase from Big Toy Express!!!!

by flowry, September 17, 2007
purchased the naturally playful welcome home house and it is awesome! i definitely recommend buying this product...and i was very pleased with big toy express. I ordered the playhouse 9/10 and it shipped out on 9/11. I just received this house TODAY!! 9/17!!! They said it would take up to 3 weeks...talk about service. Not only was delivery great but its $50 to $100 cheaper than everyone else!!!!! If you are thinking about buying this house, buy it here at big toy express. The house it great. Easy to put together. We had it up in 30 minutes. You will need 2 people to help but its definitely worth the money.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Everything was great. My grandson...

by Big Toy Express Shopper, September 16, 2007
Everything was great. My grandson loves his new dresser. Thanks so much.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have already emailed complaint, there...

by Big Toy Express Shopper, September 4, 2007
I have already emailed complaint, there has been no response. tracking said the item shipped on 8/23. I just happened to call on 8/30/07 to 1-800 number and learned item had not ever shipped. travel 110 miles the next day to get item at Toy R Us for birthday on 9/1/07.

x I would not shop here again
Overall Rating: 1/5.0 store rating

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