Beverage Factory.com

Full review
I placed an order for multiple parts, the main item being a new Tap for a keg I had purchased. I checked the site and it stated the tap was in stock so I ordered it. I recieved everything but the Tap seven days later. The Tap was on Back Order. I called customer services and was informed that the Tap would be in on Friday and that their site is not updated as to items being instock or not, everything is listed as in stock. They assured me that the item would be shipped out on Friday if it was in early enough otherwise it would be shipped on Monday and I would recieve notice no later than Monday as to my status. On Tuesday I recieved notice that my Tap was being packed. I called and talked to the same customer service rep who told me that they don't ship the same day items come in and that they appoligize for the isssues and guarenteed me that the item was definatly being packed today. I complained about being lied to and was informed I had not been lied to, she had guarenteed me that she would contact me by Monday if the part was not going to be shipped and on Tuesday I recieved a notice as promised.

In times when it is a customer market they act like they hold all of the cards, I asked for a refund and will take my future business elsewhere.