Beverage Factory.com

Item was continually back ordered over three months.  Cancelled order.  Promised refund to paypal account.  No refund given after two weeks and three phone calls.  Not an inexpensive item--$200. 

 I would not shop here again

Satisfied

 I would shop here again

Was told a few times that the part of the order that was available would ship, but it didn't for another week. Online tracking was not accurate.

 I would shop here again

This was an on line purchase. Order was filled quickly, shipped quickly, and packaged well. Good place to do buisness.

 I would shop here again

Great website and customer service. Would used them in a heartbeat again.

 I would shop here again

Ordered product online and received as expected.

 I would shop here again

Got my order on time and in great condition. It was a gift and they were very pleased with the product.

 I would shop here again

I received a partial part of my order in mid November. Still haven't received the rest of it. Now it's to late to ship for Christmas, which is a big disappointment. However what I did get is nice.

 I would shop here again

I placed my order on 11/21/11 and the order system said it was back ordered. The system gives NO INDICATION of when it is expected. I then emailed to ask when it is expected and was told 1-2 weeks...I emailed back saying the order was for a Christmas gift and to see if they could zone in a bit more on timing.. I did not hear from anyone so I emailed yet again several days later.. I was then told it is expected in MID JANUARY.... I am keeping my order JUST TO SEE IF THE ITEM EVER ARRIVES AND IF SO WHEN... AFTER THAT< I WILL NEXER USE THEM AGAIN>>>>they need to improve their order system to include an estimated ship date, LIKE EVERYBODY ELSE..

 I would not shop here again

Unsatisfactory

 I would not shop here again

Was a gift and person was thrilled with it.

 I would shop here again

My wife bought me a top of the line, two tap, residential kegorator from the beverage factory made by Summit Appliances. I was elated when it arrived the day before Thanksgiving since I had brewed 10 gallons of organic beer to put in it for holiday   Read full review...

 I would not shop here again

Easy to use web site and helped to make selections. Delivery was quick and easy.

 I would shop here again

good experience

 I would shop here again

I ordered the BYOB 250 bottle wine storage unit. It was decribed online as a "KIT". I called bevearge factory and asked if the assembles the kit as I have no resources to doso. They told me it was delivered full assembled. I questioned the rep about the description and he repeated that it was delivered assembled that delivery was $300. I ordered the product on line and it was delivered the day befor thanksgiving- IN 9 BOXES> We were told that the boxed could be dropped in the foyer of our home or in our garage.
I called the company and was told that it was not assembles and that they would do nothing to help with the situation.  They dismissive and unresponsive.I would NEVER order anything from Beverage Factory online again>

 I would not shop here again

Ordered, and received merchandise in a timely manor. Merchandise was as expected. What more could I want? Very satisfied.

 I would shop here again

Do not waste my time

 I would shop here again

no tracking information and customer service would not respond concerning tracking delivery.

 I would shop here again

Shipping delayed a week due to not having "free" espresso cups, did not sent the milk island with the espresso machine as advertised, espresso machine does not work, sent the wrong wine racks - nothing on this order is right, will return everything and never shop at Bevrage Factory again.

 I would not shop here again

good site easy to navigate,product info & specs easy to find

 I would shop here again

Shopping was easy. Got what I wanted when I wanted it. The customer service was outstanding. I had questions and they were very prompt in getting back with me.

 I would shop here again

Overall it was good. Their tracking system gave me a wrong tracking number so I was unable to track until I emailed for the correct one. One item was replaced with one of higher quality, not sure why.

 I would shop here again

Excellent selection of products and good prices.

 I would shop here again

When you pay with your debit card, they put a hold on the funds when the order is placed and then charge your card again when the order ships!  Then they have the gall to blame your bank because it is "Whatever your bank policy is...sometimes holds are cleared in 4 days and sometimes more".   Really!!????  I've ordered online and never been charged twice!!

 I would not shop here again

I rec'd. what I ordered at a good price and on time with reasonable shipping costs.

 I would shop here again

I received a lower priced regulator than the one I ordered but was charged the higher price. I called and was told the regulator that I ordered was on back order for greater than 2 months and I could send the one back that I received or get a price adjustment. I took the price adjustment and received a credit to my credit card. The regulator on back order is still listed on their website.

 I would shop here again

Easy and timely.

 I would shop here again

The product and the price were very good and I received the merchandise earlier than expected.

 I would shop here again

a delay for them to get the item but not too long and item was undamaged

 I would shop here again

Was very pleased with the service and product. I will certainly use them again - mary ann jones

 I would shop here again

Jesse - did a great job with the order and follow-up. Very Professional. Definately would buy from this company again. Also, the delivery service was top notch.

 I would shop here again

Excellent shopping experience. Delivery and setup by freight company was top-notch--was truly "gold-glove"service" in all respects.

 I would shop here again

Like the product so far. Good selection and price. Delivery drivers were so rushed that they didn't wait for me to inspect item...luckily it was ok.

 I would shop here again

The CS woman was nice, but I never heard that someone had to be present for the delivery. If I had heard, I would have postponed the shipment till summer when my spouse (a teacher) would have been home. The offer of a Sat delivery was finally extended and all was well. The instructions had very little to do with what I received however. There was nothing in the instruction for installing a 3 tap key. I still don’t know how to attach the splitter. The regulator had to be stuffed in sideways so I can’t see the gages. One of the corney kegs leaks gas.

 I would shop here again

There was "slag" or a "burr" in the right front thread where the front wheel screws into. This prevented the wheel from fitting into its proper place and is now resting on 3 wheels and a brick. I will have to repair this fault myself. the customer service rebated me 75.00 to my satifaction. thank you.

 I would shop here again

Great pricing. Easy to follow order steps. Great website. All around good experience.

 I would shop here again

ok

 I would shop here again

Nitrogen Air Tank

 I would shop here again

For whatever reason, they couldn't fill my order. Something to do with my credit card, but I bought another item on another site the same night and there wasn't an issue. I didn't feel like going through the hassle of calling them because the email I got said simple "an error billing your card" which doesn't really tell me anything, and what? now I am suppose to call them, spend more of my time going through the silly phone system just so they can confirm my 15 dollar purchase? naw, too much trouble for what I ordered.

 I would not shop here again

Easy, simple and without a problem!

 I would shop here again