Best Buy ®

good experience

 I would shop here again

Purchased on line and picke dup in store. This would be a better experience if there were was more staff to assist in the pickup. It is a good idea that you should strengthen.

 I would shop here again

They had the product that I wanted and it was shipped in a timely manner.

 I would shop here again

I purchased a wide screen TV from Best Buy online.  Shortly after it was delivered, I found that there was damage to the front panel.  I have been on the phone with customer service 5 times over the past 2 weeks.  Each time, after being on hold for about 20 minutes, I am told that someone will contact me in the next 24 to 48 hrs. to arrange an exchange.  They never call back.  I have asked to speak to a supervisor several times, but they will not connect you to one.  I finally resorted to contacting the bank to dispute the charge.  Maybe they will have more luck.  I will never do business with Best Buy again.

 I would not shop here again

Very quick and easy

 I would shop here again

Very straightforward. Best Buy had a factory refurbished unit, cost 50% more than the one we bought from CompUSA 2 months ago, but still about 1/3 of a new one, and arrived in time to wrap as Xmas gift.

 I would shop here again

sales personnel were courteous and knowledgeable, and I was in and out of the store quickly. Very good experience

 I would shop here again

I ordered online for in-store pickup. Best Buy has competitive prices and a good selection. I arrived at the store to a long line at customer service. My items were not behind the unorganized counter, inventory did not respond to the clerk and the items were pulled from the floor. I will shop BestBuy again, but not for in-store pickup.

 I would shop here again

I shop with this merchant all the time online until my free shipping expires in 2/2010. I will go back to in-store shopping when that happens. I usually do not have any problems with Best Buy. I am currently a Silver Premiere Rewards Member for spending over $2500 in 2008 on a home theater system and more. The products for this order are pre- ordered and are to be released in early Jauuary.....

 I would shop here again

It was what I expected without any hassles.

 I would shop here again

I like the buy online, pickup at the store feature. I don't have to go wandering about the place to find what I want. It's great.

 I would shop here again

The problem is that Best Buy is a large retailer which is lacking where I live. The need to use Best buy is because of necessity and not because of a great shopping experience at Best Buy. I almost did not get the item purchased as in reading the reviews one person said the product was not equipped as advertised and if that holds true on this item it will be erturned post haste. As for the product functioning properly, this is a gift ofor someone else and that is yet to be discovered.

 I would shop here again

fair

 I would shop here again

EXCELLENT PRODUCTS, ALWAYS IN STOCK, FAST SHIPPING, WILL SHOP AGAIN

 I would shop here again

First time I ordered online from Best Buys. I would definitely do it again. I have always had great service in the Whitehall PA store, and have found the online shopping to be better than I expected. The website is very user friendly. - Thank you for making it a pleasant experience.

 I would shop here again

After reading and verifying on Snopes.com, the story about Best Buy being supportive of Muslim holidays, I choose to no longer do business with Best Buy

 I would shop here again

Experience was excellent

 I would shop here again

It took 9 hours for one DVD to be picked and prepared for in-store pick-up.

 I would shop here again

Very good

 I would shop here again

It was easy and received merchandise in timely manner. Experience was great as usual

 I would shop here again

Easy, hassle free,

 I would shop here again

Excellent

 I would shop here again

I didn't like the fact that I wasn't told that the item was not in stock at the time of purchase. And I couldn't find the status of my order online--it kept telling me that my last name did not match the order number, so I called Best Buy, and the person could not tell me anything. So I went into the store, bought the laptop in the store, but was told at the checkout I could cancel my online order at customer service. But when I got to customer service, they told me they could not cancel an online order unless it was being shipped to the store. everywhere I turned, I ran into an obstacle.

 I would shop here again

Awesome

 I would shop here again

The wait at the customer pick-up was about 10 minutes.

 I would shop here again

FAST& EASY

 I would shop here again

Excellent

 I would shop here again

always a pleasure

 I would shop here again

The website had the product and delivery schedule to met my needs. It was easy to complete my order and received my delivery on time. Thanks!

 I would shop here again

I ordered this item online. The only problem I had with the service was the wait time at the Customer Center where I had to pick up the product. They were understaffed with only one clerk there and the wait was WAY TOO LONG. Once I was waited on the clerk was very pleasant.

 I would shop here again

I ordered 2 gift cards with 2 different denominations. The gift cards were mailed out to me with no marking as to which card had which dollar amount. I was on the phone with Best Buy customer service for over 20 minutes, only to be told that there was nothing they could do over the phone to tell me the balance of the gift card, other than to scratch off the silver material that covers the i.d. for the card. Since I didn't want to tamper with a gift, I had to go to the store and get the balances. This totally defeated the purpose of ordering online. The customer service rep was very friendly and polite, but the call was a waste of time that I don't need this time of year.

 I would not shop here again

I was thrilled with the 99 cent shipping promotion. It convinced me to buy the item.

 I would shop here again

shopping for the product was fine. Getting the right product delivered to the house is a different story. People filling the order should pay more attention to what is ordered and what they ship. I'm missing half of the gift cards that I purchase. I had to call the best buy twice to get them to send me the 2nd half of my cards. Still didn't receive them.

 I would not shop here again

I got the Ipod, but I did not get my gift card that was supposed to go with it. I called to find out what happened. The man said I had to do something extra on the computer to get the gift card. I was ready to send it back, but he said he could get the gift card for me. What a nightmare for the people working there taking all these calls bcause what was advertised wasn't really what you got.

 I would shop here again

The ordering of the product online was easy. It was the in-store pickup portion that was not satisfactory. I have already described the issue in an earlier survey.

 I would shop here again

The only improvement would be that the staff at the pick-up desk could be more attentive.

 I would shop here again

WHEN BUYING, WHY NOT BUY FROM THE BEST?

 I would shop here again

HORRIBLE! I purchased an item and received a confirmation and ETA for the gift. The following day, I recieved a "cancelled" email FOR NO REASON. My account was charged and still remains to be charged to this day. I've called several times, sitting on the customer service line for 15-20 minutes for their lines to just hang up. I also am still awaiting an email reply to my inquiry about the subject of my cancelled order and why my account was still charged. HORRIBLE!

 I would not shop here again

So far everything is good. My daughter wanted a specific color so shoping on line was great because I didn't have to look around for the color.

 I would shop here again

Excellent

 I would shop here again