Best Buy ®

I purchased a wide screen TV from Best Buy online.  Shortly after it was delivered, I found that there was damage to the front panel.  I have been on the phone with customer service 5 times over the past 2 weeks.  Each time, after being on hold for about 20 minutes, I am told that someone will contact me in the next 24 to 48 hrs. to arrange an exchange.  They never call back.  I have asked to speak to a supervisor several times, but they will not connect you to one.  I finally resorted to contacting the bank to dispute the charge.  Maybe they will have more luck.  I will never do business with Best Buy again.

 I would not shop here again

Very quick and easy

 I would shop here again

Very straightforward. Best Buy had a factory refurbished unit, cost 50% more than the one we bought from CompUSA 2 months ago, but still about 1/3 of a new one, and arrived in time to wrap as Xmas gift.

 I would shop here again

sales personnel were courteous and knowledgeable, and I was in and out of the store quickly. Very good experience

 I would shop here again

I ordered online for in-store pickup. Best Buy has competitive prices and a good selection. I arrived at the store to a long line at customer service. My items were not behind the unorganized counter, inventory did not respond to the clerk and the items were pulled from the floor. I will shop BestBuy again, but not for in-store pickup.

 I would shop here again

I shop with this merchant all the time online until my free shipping expires in 2/2010. I will go back to in-store shopping when that happens. I usually do not have any problems with Best Buy. I am currently a Silver Premiere Rewards Member for spending over $2500 in 2008 on a home theater system and more. The products for this order are pre- ordered and are to be released in early Jauuary.....

 I would shop here again

It was what I expected without any hassles.

 I would shop here again

I like the buy online, pickup at the store feature. I don't have to go wandering about the place to find what I want. It's great.

 I would shop here again

EXCELLENT PRODUCTS, ALWAYS IN STOCK, FAST SHIPPING, WILL SHOP AGAIN

 I would shop here again

fair

 I would shop here again

First time I ordered online from Best Buys. I would definitely do it again. I have always had great service in the Whitehall PA store, and have found the online shopping to be better than I expected. The website is very user friendly. - Thank you for making it a pleasant experience.

 I would shop here again

After reading and verifying on Snopes.com, the story about Best Buy being supportive of Muslim holidays, I choose to no longer do business with Best Buy

 I would shop here again

Experience was excellent

 I would shop here again

It took 9 hours for one DVD to be picked and prepared for in-store pick-up.

 I would shop here again

Very good

 I would shop here again

It was easy and received merchandise in timely manner. Experience was great as usual

 I would shop here again

Easy, hassle free,

 I would shop here again

Excellent

 I would shop here again

I didn't like the fact that I wasn't told that the item was not in stock at the time of purchase. And I couldn't find the status of my order online--it kept telling me that my last name did not match the order number, so I called Best Buy, and the person could not tell me anything. So I went into the store, bought the laptop in the store, but was told at the checkout I could cancel my online order at customer service. But when I got to customer service, they told me they could not cancel an online order unless it was being shipped to the store. everywhere I turned, I ran into an obstacle.

 I would shop here again

always a pleasure

 I would shop here again

The website had the product and delivery schedule to met my needs. It was easy to complete my order and received my delivery on time. Thanks!

 I would shop here again

I ordered this item online. The only problem I had with the service was the wait time at the Customer Center where I had to pick up the product. They were understaffed with only one clerk there and the wait was WAY TOO LONG. Once I was waited on the clerk was very pleasant.

 I would shop here again

I was thrilled with the 99 cent shipping promotion. It convinced me to buy the item.

 I would shop here again

shopping for the product was fine. Getting the right product delivered to the house is a different story. People filling the order should pay more attention to what is ordered and what they ship. I'm missing half of the gift cards that I purchase. I had to call the best buy twice to get them to send me the 2nd half of my cards. Still didn't receive them.

 I would not shop here again

I got the Ipod, but I did not get my gift card that was supposed to go with it. I called to find out what happened. The man said I had to do something extra on the computer to get the gift card. I was ready to send it back, but he said he could get the gift card for me. What a nightmare for the people working there taking all these calls bcause what was advertised wasn't really what you got.

 I would shop here again

The ordering of the product online was easy. It was the in-store pickup portion that was not satisfactory. I have already described the issue in an earlier survey.

 I would shop here again

The only improvement would be that the staff at the pick-up desk could be more attentive.

 I would shop here again

WHEN BUYING, WHY NOT BUY FROM THE BEST?

 I would shop here again

HORRIBLE! I purchased an item and received a confirmation and ETA for the gift. The following day, I recieved a "cancelled" email FOR NO REASON. My account was charged and still remains to be charged to this day. I've called several times, sitting on the customer service line for 15-20 minutes for their lines to just hang up. I also am still awaiting an email reply to my inquiry about the subject of my cancelled order and why my account was still charged. HORRIBLE!

 I would not shop here again

So far everything is good. My daughter wanted a specific color so shoping on line was great because I didn't have to look around for the color.

 I would shop here again

Excellent

 I would shop here again

This order went fine but when I order a tv on line on the 22nd of November the delivery date was missed and I had to call customer service to get a new delivery date set. Great on small stuff but only so-so on deliverable items.

 I would shop here again

Good price, slow shipping.

 I would shop here again

it was okay

 I would shop here again

online was unacceptable as they sold to many and keeps sending back orders notices and was told by stores that i would not recieve in timely manner

 I would shop here again

everytime i shop at best buy the staff goes out of their way to make sure i am a happy customer. overall,one of the best stores for technology and customer service. very happy everytime i shop there.

 I would shop here again

VERY GOOD SERVICE AN PRODUCT

 I would shop here again

My gift was supposed to ship to store, I was notified it wasn't available at the store and if I called customer service I could change to ship to home. I waited 29 minutes on the phone for an agent who was nice and set up ship to home. The next day I got an email saying that my purchase was on back order 1-2 wks. Now I won't have it by Christmas and have to start shopping again. It was a scam to sell a product cheaply that wasn't in stock and try to force me to buy a more expensive item. I will never shop BestBuy again.

 I would not shop here again

didn't know about their return restocking fee. After reading the email, I will not purchase from best buy again.

 I would shop here again

Slloooooooooooowwwwwwwwwwwwwwwwwwwwwwwwww!

 I would shop here again