Best Buy ®

always a pleasure

 I would shop here again

The website had the product and delivery schedule to met my needs. It was easy to complete my order and received my delivery on time. Thanks!

 I would shop here again

I ordered this item online. The only problem I had with the service was the wait time at the Customer Center where I had to pick up the product. They were understaffed with only one clerk there and the wait was WAY TOO LONG. Once I was waited on the clerk was very pleasant.

 I would shop here again

I was thrilled with the 99 cent shipping promotion. It convinced me to buy the item.

 I would shop here again

shopping for the product was fine. Getting the right product delivered to the house is a different story. People filling the order should pay more attention to what is ordered and what they ship. I'm missing half of the gift cards that I purchase. I had to call the best buy twice to get them to send me the 2nd half of my cards. Still didn't receive them.

 I would not shop here again

I got the Ipod, but I did not get my gift card that was supposed to go with it. I called to find out what happened. The man said I had to do something extra on the computer to get the gift card. I was ready to send it back, but he said he could get the gift card for me. What a nightmare for the people working there taking all these calls bcause what was advertised wasn't really what you got.

 I would shop here again

HORRIBLE! I purchased an item and received a confirmation and ETA for the gift. The following day, I recieved a "cancelled" email FOR NO REASON. My account was charged and still remains to be charged to this day. I've called several times, sitting on the customer service line for 15-20 minutes for their lines to just hang up. I also am still awaiting an email reply to my inquiry about the subject of my cancelled order and why my account was still charged. HORRIBLE!

 I would not shop here again

Your wait time on the telephone was HORRIFIC - 43 minutes to be exact (I was initially told it would be 20 minutes!). PLUS...there were "lag" times, no music, no noise...so you weren't even sure if you were still connected (of which one time, I did hang up only to be back at the bottom of the list again!). Very frustrating! Customer service rep was WONDERFUL!! Wish that I could have merely sent an email requesting that the item be shipped (free) since that was my only request (the item wasn't in stock at our Best Buy as per on-line). Hope that helps -

 I would shop here again

Everything went fine except it wouldn't accept my rewards number. I am still trying to figure out how I can get the points for this. I asked at the store and they didn't know either.

 I would shop here again

I would place any future orders if any through the Okemos MI/East Lansing MI store only. I have only had bad experiences with the Lansing store. It doesn't matter if it is in computer repair or now ordering over the internet they don't seem to have it together very well, nor willing to help. But I was at Okemos/East Lansing the day after Thanksgiving and it was nuts and they kept it under control and did everything to help everyone with all kinds of questions and situations. Just a more helpful group of people.

 I would shop here again

This was purchased on Thanksgiving day and not shipped out until the following Monday.

 I would shop here again

I have bought about 1800.00 from best buy in the last three months, and have had no problems

 I would shop here again

I was very pleased with my shopping experience. While a lot of people camped outside in the cold to take advantage of the Thanksgiving sales, I was able to place my order in the comfort of my own home, take advantage of the sale price, and save the hassle. I also saved on sales tax since the small town I live in is lower than the sales tax where I would had to buy in the store.

 I would shop here again

I am pleased with my oline order purchase.

 I would shop here again

Everything went perfectly, I order the laptop online and received it within 5/days, it was delivered by UPS and required an actual signature. Thank goodness because UPS has become sloppy, recently they have been leaving packages on my doorstep, but Best Buys wanted an actual signature... hurray for Bestbuys!

 I would not shop here again

very happy as always

 I would shop here again

I would encourage absolutely nobody to place any orders online with Best Buy if you expect to actually receive the item you order.  Basically, despite spending over an hour an the phone to try to have our item delivery rescheduled, Best Buy can tell   Read full review...

 I would not shop here again

Great price offered online without having to shop on Black Friday - Thanks a Million!!!

 I would shop here again

very good

 I would shop here again

I value the consumer reviews. Prices are fair and clearly marked. Checkout is easy and order confirmation emails are timely and accurate. Product was delivered on time, wewll packaged and in good condition. This is not our first online order from this merchant and all previous orders have gone just as well.

 I would shop here again

Item delivered had been used, batteries still installed. No comment from the clerk, no aerking on the box to indicated this was a returned item. Not an honest representation that these were not new in box, but used and returned and repacked.

 I would not shop here again

We are still waiting for receipt of products ordered! Will you please notify me of ETA.

 I would not shop here again

Everything was done over the internet - I had my new computer within 24 hours.

 I would shop here again

bought online and received the GPS very quickly

 I would shop here again

always easy to do and always very satisfied. I particularly like the "no shipping charge".

 I would shop here again

As always, great customer service

 I would shop here again

The shopping experience was excellent. The phase I didn't like was shipping the products separately. The party on the other end did not realize the product was coming in two shipments and they threw away important papers. In the future I would like the delivery company to leave documents on where the product can be picked up if no one is at home for the delivery.

 I would shop here again

IT WAS GREAT.

 I would shop here again

Good experience, but clerk seemed unfamiliar with process of online orders. With Christmas purchasing expected, Best Buy should familiarize all staff with all pick-up procedures.

 I would shop here again

it was fine.....I am still waiting for an item that was on backorder.

 I would shop here again

Store allowed me to change my delivery details very easily over the phone. Excellent service!

 I would shop here again

It was fast and easy. ipod nano is the best.

 I would shop here again

Experience was great.

 I would shop here again

Good

 I would shop here again

Delivery was outstaning!

 I would shop here again

the only thing I DID NOT LIKE was I ordered these items for my son with a credit card. We do not live in the same state. I wanted to save on shipping and let him pick it up at the store. On the LAST page, it says only the person with the credit card could pick it up!!!!!!! OMG! I was not physically there! Why didn't they mention that before the last page?????!!!!! I had to cancel the order and reorder and had to pay for big shipping fees, which had I known, I would not have ordered. They should say all the requirements before the last page, NOT ON the last page. I was so angry lol.

 I would shop here again

Good

 I would shop here again

Pleasant and easy.

 I would shop here again

A rip off. When I logged on it said there would be $20 off if I paid with PayPal. I paid with PayPal, but did not get the $20 off.

 I would not shop here again

I ordered the DVD/CD package online and received a confirming email. Then, on the day of its release, I received an email noting that it was backordered for delivery via the mail, with no date certain of restocking. I called the 800# and although the person was very helpful, she could not give further info. When I tried to move it to a local store for in-person pick up, she said her access to that store showed 0 copies. I went to that store myself later in the day and they had easily 2 dozen copies on display. I bought one, and canceled the online order. So I got my product BUT it was not a good use of my time. You should have better tools available to the Customer Service side. For price and, more important, Exclusie Product that I care about, sure I'd shop there again. But bestbuy.com has a long way to go.

 I would shop here again