BestBuyEyeglasses.com

BestBuyEyeglasses.com
 
Average Rating: 4.04/5.0 store rating
Customer Service 0
On-Time Delivery 0
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higher prices than some other online...

by BestBuyEyeglasses.com Shopper, January 21, 2010
higher prices than some other online stores for sunglasses

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shipping was expected in 2 days, took 8...

by BestBuyEyeglasses.com Shopper, December 15, 2009
Shipping was expected in 2 days, took 8 days. 20% premium shipping was of little value.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Good prices; but can you get the item? Can you trust "in stock"?

by crdesigndiva, December 11, 2009
Placed order Dec 1. Got confirm email, told would ship 1-3 days later. Dec. 10--nothing. Emailed to the order dept address, "where is my order?" No response. Called Dec 11, was told "oh, you should send inquiries to our customer service email." Hello? How customer-oriented is THAT?

So now I am told that they emailed me that the item was actually not in stock despite what the website said--an email I never got.

Then the story changed to "we got the item from the mfr and it was defective so we sent it back. You might get it after Jan 1." Needless to say, I cancelled. While the manager heard me out on my feedback on their customer service issues and thanked me, I have to say this was a waste of 2 weeks time when I needed the sports goggles.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I didnt get a shipping tracking number

by BestBuyEyeglasses.com Shopper, December 8, 2009
I didnt get a shipping tracking number

  I would shop here again
Overall Rating: 5/5.0 store rating
 

excellent store 100

by BestBuyEyeglasses.com Shopper, December 3, 2009
excellent store 100

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered 2 pair of sunglasses, Arnette...

by BestBuyEyeglasses.com Shopper, October 14, 2009
I ordered 2 pair of sunglasses, Arnette and Ralph. The Arnette's were in stock and shipped right away, but the Ralph's were on backorder. The Arnette's were received as advertised and the Ralph's shipped sooner than the ETA given by customer service. Good overall experience and I would order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My only complaint is I sent a follow up...

by BestBuyEyeglasses.com Shopper, October 9, 2009
My only complaint is I sent a follow up email regarding the warrenty on my glasses and have not heard back.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I think the service is good for me and...

by BestBuyEyeglasses.com Shopper, October 8, 2009
I think the service is good for me and will try again if needed in future.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

item was supposed to be "available"...

by BestBuyEyeglasses.com Shopper, October 7, 2009
item was supposed to be "available" but when I called - they were expecting it any day. Have not rec'd the merchandise yet. they were very nice on the phone and seemed concerned but that is of no help if they do not complete the transaction.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Great selection. Got exactly what I...

by BestBuyEyeglasses.com Shopper, October 5, 2009
Great selection. Got exactly what I wanted in a short amount of time. Will definitely use & refer them in the future.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was really great and strongly...

by BestBuyEyeglasses.com Shopper, October 5, 2009
It was really great and strongly recommend this to all of my friends.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Savings not worth the 1 month wait and long calls with customer service.

by sza19, September 18, 2009
I ordered sunglasses  and got an email the next day saying that they were back ordered. I was guaranteed a shipping date for 10 days later, so I agreed to keep my order. I called back in about 2 weeks and was given another date, for about a week later. I was patient and called back and was given another shipping date. So that's 3 shipping dates, over a month later and no sunglasses. The sunglasses cost me about $25 less than retail. I don't feel the savings are worth it. Their manager upgraded my shipping to ups ground and not 2nd day, I hope they get here before I leave town. This has been an exasperating shopping experience.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

They listed a set of frames online that...

by BestBuyEyeglasses.com Shopper, September 16, 2009
They listed a set of frames online that they didn't have in stock and are no longer made. The website said they were in stock yet when I ordered them (they happily took my credit card information and invoiced me), I got an email message the next morning that they were back ordered. I had to call to get confirmation that they were never going to be able to fill my order. They fixed the problem and took the charge off my account, but it's a simple truth that you shouldn't take orders to sell inventory you don't have and worse couldn't even get. My recommendation to anyone wanting to order something they have online is to call and order it that way you get confirmation from someone over the phone that they actually have the item.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Excellent price, received in excellent...

by BestBuyEyeglasses.com Shopper, September 15, 2009
Excellent price, received in excellent condition, prescription lenses right on the mark, overall excellent transaction & WILL buy again from them. If anything they could simplify their free shipping (which is nice too for orders not needed immediately) & send just USPS Priority Mail, instead of their UPS which transfers the parcel into USPS. It would save time on shipping & possibly save them money on their free shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent selection and price

by BestBuyEyeglasses.com Shopper, August 29, 2009
Excellent selection and price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I just wish they'd arrive and if they...

by BestBuyEyeglasses.com Shopper, August 24, 2009
I just wish they'd arrive and if they do and don't work (I didn't have lenses added) that the return will be easy.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

I love shopping at BestBuyEyeglasses...

by BestBuyEyeglasses.com Shopper, August 20, 2009
I love shopping at BestBuyEyeglasses because the always have the item that I need.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

fair value. although they charge a...

by BestBuyEyeglasses.com Shopper, August 20, 2009
fair value. although they charge a restocking fee.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Exactly what I ordered....great...

by BestBuyEyeglasses.com Shopper, August 20, 2009
Exactly what I ordered....great price....quick delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

BBE does a good job at delivering...

by BestBuyEyeglasses.com Shopper, August 20, 2009
BBE does a good job at delivering products on time. I am really excited about my new sunglasses as I found the best deal after searchin for about an hour

  I would shop here again
Overall Rating: 5/5.0 store rating
 

by BestBuyEyeglasses.com Shopper, August 20, 2009


  I would shop here again
Overall Rating: 5/5.0 store rating
 

generally i do not buy sunglasses...

by BestBuyEyeglasses.com Shopper, August 20, 2009
generally i do not buy sunglasses online, but this deal on was irresistable. I tried them at a mall nearby and then ordered here. My new pair is in pristine condition and i love it. Will return again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the customer rep was very helpful and...

by BestBuyEyeglasses.com Shopper, August 20, 2009
the customer rep was very helpful and professional in rechecking my prescription lenses order. she understood details well and also recommended best options for my budget

  I would shop here again
Overall Rating: 5/5.0 store rating
 

the brand offering is pretty good,...

by BestBuyEyeglasses.com Shopper, August 20, 2009
the brand offering is pretty good, though i stuck around with my raybans but liked browsing through the larger brand collection

  I would shop here again
Overall Rating: 5/5.0 store rating
 

nice deal store

by BestBuyEyeglasses.com Shopper, August 20, 2009
nice deal store

  I would shop here again
Overall Rating: 5/5.0 store rating
 

you can trust the products, the...

by BestBuyEyeglasses.com Shopper, August 20, 2009
you can trust the products, the photographs might not be the best, but my sunglasses look awesome!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Best Deal out there.

by BestBuyEyeglasses.com Shopper, August 20, 2009
Best Deal out there.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by BestBuyEyeglasses.com Shopper, August 20, 2009
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

easy transaction, would definitely buy...

by BestBuyEyeglasses.com Shopper, August 20, 2009
easy transaction, would definitely buy from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

thanks

by BestBuyEyeglasses.com Shopper, August 20, 2009
thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had problems with my order, but...

by BestBuyEyeglasses.com Shopper, August 20, 2009
I had problems with my order, but EVERYONE was NICE....COURTEOUS....EFFICIENT and I would recommend the company.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

x

by BestBuyEyeglasses.com Shopper, August 20, 2009
x

  I would shop here again
Overall Rating: 5/5.0 store rating
 

N/A

by BestBuyEyeglasses.com Shopper, August 20, 2009
N/A

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was certainly as good as scheduled....

by BestBuyEyeglasses.com Shopper, August 20, 2009
It was certainly as good as scheduled. On Time in full. My pleasure purchasing on this site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have shopped with them before and...

by BestBuyEyeglasses.com Shopper, August 20, 2009
I have shopped with them before and that is why I came back. They are great to work with and I am always pleased with my service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience! Would recommend to...

by BestBuyEyeglasses.com Shopper, August 20, 2009
Great experience! Would recommend to friends.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The service was excellent, I did...

by BestBuyEyeglasses.com Shopper, August 20, 2009
The service was excellent, I did however ahve to return the glasses do to fit so I'm awaiting a refund but so far the order process and delivery was excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

not bad

by BestBuyEyeglasses.com Shopper, August 20, 2009
not bad

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Received the correct glasses but came...

by BestBuyEyeglasses.com Shopper, August 20, 2009
Received the correct glasses but came in a case that was not the same as the brand. Other than that, everything was fine.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Great selection, quick delivery! Thank...

by BestBuyEyeglasses.com Shopper, August 20, 2009
Great selection, quick delivery! Thank you!

  I would shop here again
Overall Rating: 5/5.0 store rating

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