Working with Best Buy online has been a complete nightmare
A review by stoicgal written on Mar 29, 2012Full review
Working with Best Buy online has been a complete nightmare. Avoid buying from Best Buy "online" if at all possible and buy directly through the retail store front. The "online" Best Buy purchase have to be handled 100% via the toll free numbber and the retail store fronts cannot get involved with any issues you may have.
I purchased a washer and dryer from Best Buy online, and the next day both items went on sale. In addition, online charged me a $69.99 install when the retail store front waives this charge. When I called Best Buy Onlines's toll free number the day after my purchase to get the sale price match and in store price match to waive the delivery fee, I was told I could not get the price match until the items were delivered. Once the items were delivered, I was told that it would take 5-10 days to resarch my claim. I did not receive any feedback or communication on what was going on with my credit. One the 5th call into them, I was told that my price match credit was approved, but they did not approve a credit for the sales tax I was charged on the price match. I had to open a second case number to get the sales tax refunded on the price match! I have spoken with 5 different representatives on 5 differnt days trying to get my price match credit, and each one of them told me a differnet process and timeline for getting my credit back. There was absolutley no communication from Best Buy online. I have spent at least 5 hours trying to get my $300+ credit back and still have not recieved it due to them having to "complete research on the sale." It has been 3 weeks now, and still no refund or ability to speak with anyone from Best Buy online who can tell me what is going on. It has been a nightmare. If I would have bought form the retail store front, I would of had my price match the day I requested it...Best Buy online purhcases will be a nightmare for you if you have to communicate with them in anyway for a price discrepancy!
About the Author
a member of Epinions.com
Reviews Written: 1