Best Buy ®

Bought computer; extended warranty with back-up disc; computer failed; diagnostics done; result...$130 bill for another system restore disc which has to be done by store!!!

 I would not shop here again

Everything went fine. I was not offered an extended warranty though - which I might have bought if the price was right.

 I would shop here again

Bait & Switch

 I would not shop here again

Online was perfect. I could not even get in touch with the Best Buy in town. I recording asked what department, I pushed button and no one answered. I called three times different parts of the day. That is sad.

 I would shop here again

fast easy to find merchandise nice simple checkout process..

 I would shop here again

fast delivery, love the item

 I would shop here again

Truly a good experience--what was promised was completed. I think that pretty much says it all.

 I would shop here again

I wanted to send it directly to the recipient, but theere was no way to send a gift enclosure message. Finally, after trying many times and looking at the FAQ and calling and getting stuck in voice mail jail, I gave up and had it mailed to myself and mailed it on to the recipient by myself. I was extremely disappointed in the service.

 I would not shop here again

It was a gooexperience at a fair price

 I would shop here again

Very good!

 I would shop here again

I ordered a refrigerator at bestbuy.com on June 20, 2009 and was given a July 10, 2009 "confirmed" delivery date. After checking the order status several times by email and with online customer service,was told everything was fine and they "promised" the delivery would take place on July 10th. They said that on the 9th I would get a call regarding delivery time. On the 9th, no one calls me and after several hours of frustration and calls to Best Buy, I am told that, in fact, my fridge is on back order and the earliest it may be here is July 30th! Bestbuy.com passed the buck to the local store's delivery team, and they said online services should have been aware of the status and emailed me. In the end, because I badly needed a fridge, I settled for one I didn't want from the local store and the folks at bestbuy.com simply credited back the amount they charged my card a month earlier and not another word did I hear from them! Beautiful. And they call themselves BEST BUY!?

 I would not shop here again

Customer service STINKS!  After a month of "run around" customer service, I finally was told that Best Buy no longer had the windows disc to reload on a Insignia computer (Best Buy brand).  They could not provide a disc to reload the software (it was preloaded and did not come with a back up disc).

I had a minimum of 5 phone calls and/or transfers that required 10 minute wait time.

 I would not shop here again

On line experience was great, courtesy in store was not so good.

 I would shop here again

The Rocketfish? - Micro Bluetooth USB Adapter RF-MRBTAD is an exelent product. No problems using it on vista.

 I would shop here again

excellent

 I would shop here again

The experience was good. I ordered the product online and picked it up in the store.

 I would shop here again

Pain free, fast delivery.

 I would shop here again

Best Buy delivered my item in less than two days from when it was purchased. Item was in perfect condition and works wonderfully.

 I would shop here again

in-store pickup was extremely efficient and made for a great overall experience

 I would shop here again

It was a good experience for me. Unfortunately, the phone did not fit in the place we needed to hang it, so it will be returned. That's always a chance you take shopping online.

 I would shop here again

Shopping experience was quick and easy. Great reviews and product comparisons, helped make purchasing product easy and hassle-free.

 I would shop here again

I have shopped a lot at Best Buy in the last 6 months and overall I think they do an outstanding job. Courteous employees, prompt delivery of my orders and I am very satisfied with the products.

 I would shop here again

It was easy access to place order on line and very good tracking information.

 I would shop here again

Short sweet and to the point. I ordered it on lone they contacted mw within hour or two to let me know that I could pick it up at the store. Got confirmation went to the store I was in the stor less than twenty minutes got my parking ticket vailded and was on my way. Yes I would doo this again.

 I would shop here again

great

 I would shop here again

Items in stock and shipped quickly.

 I would shop here again

Am a long time customer of Best Buy, and have been treated properly by all salespeople.

 I would shop here again

I would consider it - the online store was much better than the storefronts I visited which had the worst lack of selection. To be honest, Best Buy got the order because they're a big name & had a sale, but at equivalent pricing, the website wasn't as thorough and easy to use as Sears & the regular pricing isn't anything to brag about.

 I would shop here again

Process sent smoothly and I was very satisfied.

 I would shop here again

Everything went smoothly and I was very pleased with the process.

 I would shop here again

Online purchase because not in store. Very satisfied, item was a gift.

 I would shop here again

First time buying on line with Best Buy - good experience

 I would shop here again

Always a great experience.

 I would shop here again

Excellent. We received (a day early!) exactly what we had ordered, set it up quickly, and we love it. We will shop online at Best Buy again!

 I would shop here again

Easy-to-use website. Prompt delivery of product. Excellent communication from company at all phases from order, acceptance and tracking information.

 I would shop here again

Fast shipping and great product!

 I would shop here again

I haven't received my product yet. It is on backorder. If it takes more than two weeks, then I would consider my shopping experience negative because the company did not live up to what it stated on its site. If I receive the item within the two week experience stated on the site for backorder items, then I will be a satisfied customer.

 I would shop here again

I had to purchase accessories for the washer & dryer; I could understand needing new water lines for the washer which, I returned because they weren't needed; But I cannot understand why they would sell an electic dryer without the electric cord...duh. I purchased these things after my original purchase; I did the online purchase/store pick-up; however when I went to pickup the items my online order was not cancelled in the system & I was charged twice. I then HAD to Best Buy online to see what the problem was & they said it would take 3 to 5 days for my money to be returned after THEY(online dept)cancelled the order,not the store clerk, she could not cancell the order. It only to a second for them to deduct the money from my bank account after I hit the SEND BUTTON but 3 to 5 days before it could returned. I found this practice to be TOTALLY UNACCEPTABLE. It's a good concept but I think this banking thing should be revisted, trust & beleive I won't do this again, and I'm telling anyone who will listen. TOTALLY FRUSTRATED, MDCAKE

 I would not shop here again

The website is very easy to navigate. They have lots of items for sale and have good descriptions of the products. The prices are pretty good as well.

 I would shop here again

The In Store Pick Up line is too slow. It should not be the same line as exchanges and financing. It would have been faster to walk in find the item and pay up front.

 I would shop here again