Best Buy ®

Delivery was outstaning!

 I would shop here again

the only thing I DID NOT LIKE was I ordered these items for my son with a credit card. We do not live in the same state. I wanted to save on shipping and let him pick it up at the store. On the LAST page, it says only the person with the credit card could pick it up!!!!!!! OMG! I was not physically there! Why didn't they mention that before the last page?????!!!!! I had to cancel the order and reorder and had to pay for big shipping fees, which had I known, I would not have ordered. They should say all the requirements before the last page, NOT ON the last page. I was so angry lol.

 I would shop here again

Good

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Pleasant and easy.

 I would shop here again

A rip off. When I logged on it said there would be $20 off if I paid with PayPal. I paid with PayPal, but did not get the $20 off.

 I would not shop here again

I ordered the DVD/CD package online and received a confirming email. Then, on the day of its release, I received an email noting that it was backordered for delivery via the mail, with no date certain of restocking. I called the 800# and although the person was very helpful, she could not give further info. When I tried to move it to a local store for in-person pick up, she said her access to that store showed 0 copies. I went to that store myself later in the day and they had easily 2 dozen copies on display. I bought one, and canceled the online order. So I got my product BUT it was not a good use of my time. You should have better tools available to the Customer Service side. For price and, more important, Exclusie Product that I care about, sure I'd shop there again. But bestbuy.com has a long way to go.

 I would shop here again

Good experience, but there does seem to be a kink in on-line orders paid with Paypal. I could not access my order status even after calling customer service. They couldn't access it either. They were very helpful and tried their best but it appears there is some type of system problem with order paid with paypal.

 I would shop here again

Perfect!

 I would shop here again

The item I wanted was not available at the local BEST BUY store so, following a salesman's recommendation, I looked at www.Bestbuy and found the item I wanted. I purchased it and received it 7 days later.

 I would shop here again

My experience with Shop-to-store has been excellent.

 I would shop here again

Great.

 I would shop here again

great i would do it again

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fine

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More details about a refurbished item. What part was refurbished.

 I would shop here again

I had to WAIT 10 to 15 minutes in line in order to receive product. Store s/b staffed so that it is in & out.

 I would shop here again

Product not in stock

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The only thing I am disappointed with was that they were not able to ship to Guam. Hope this problem is fixed so that I and other customers of Best Buy are able to order and ship to Guam.

 I would shop here again

I bought a cd for 14.95 plus tax. To get it from England was 20.00 plus tax plus shipping. Local dealers and bookstores wanted 41.00.

 I would shop here again

Great price, product and service. An example for other stores to model. Thank you ! Your stores will be the first choice for any other products I need to purchase.

 I would shop here again

It was great! Customer Service was friendly, polite and very well trained. I had an excellent experience!

 I would shop here again

Bestbuy.com is a great site - easy to navigate. Also appreciate that there is a brick & mortal location nearby that stands behind anything sold on the website. Major comfort to me.

 I would shop here again

Best buy was very helpful, fast, on time with the delivery abd carted away my old set at no cost... and that's when it ended, when my set began to have problems, they dragged there feet, told me I should contact the manufacturer, and finally showed up, when they did they told me that it was not covered by the extended warranty, the repair cost half the price of the TV, later I have learned that the product was defective that the manufacturer knew this and that best buy continued to sell it, I can only conclude that best buy is only concerned about the bottom line and when your out the door, and the check is cashed thats when any concern about you as the consumer ends

 I would not shop here again

Purchased a car stereo on line. Liked the test fit, so I could pick the vehicle and the certain types of stereo that would fit that vehicle. I plan on having it installed this coming weekend. I also liked the installation plan. Less costly than going to a car stereo store!

 I would shop here again

ordering online and picking up in-store continues to be one of the best experiences with Best Buy.

 I would shop here again

The on-line process was not a problem at all, however it was the in store experience. The level of knowledge while in the store was unacceptable in my opinion. I should have been in and out. No, I spent a hour or more because I could not print out my notice to pick-up prior to my coming into the store. That is totally unacceptable I my as well have gone to the store from the start and did my shopping. At this point wat was the conveniece of on-line shopping?

 I would not shop here again

SUPER

 I would shop here again

great,simple, and fast

 I would shop here again

great

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I was led to believe that I would receive the shipment on Thursday or Friday when in fact I received it on Saturday and had seen that it had been delivered on Thursday according to the shipping comfirmation.

 I would shop here again

very excellent sevice fast and dependable good selection of products

 I would shop here again

Great price. Fast and easy.

 I would shop here again

7 days is not enough time for pick up. Here in Alaska, many people work out of town for 2 to 3 weeks or more. I had to take a short trip myself then had very busy long days after I got back. I was able to pick up the item just within the time period allowed. It would be nice to be able to choose the amount of time you need or a way to extend it electronically or by phone.

 I would shop here again

ok

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Excellent

 I would shop here again

poorly packed item

 I would shop here again

very happy with this experience

 I would shop here again

I was to recieve the cd on wednesday. When I went on line to see if it had shipped it had been given to the usps to send out and there is no way to track it. No one could tell me where my package was at or when I would recieve it. If after I had been promised that I would have it by wednesday. When I called to see if you carried this cd in the store I was told no but they could get it with in 3 days. But I had decieded to order on line and have it shipped to my house. Then when I did not get my package on time I asked again about getting it in the store for pick up and was told they could not do this. So it was a very confusing first you can order and then no you can not order. I don't think that I would try ordering from here again. THank you

 I would shop here again

I was surprised at the minimal packaging (plastic envelope) for a fax; counting on the manufacturer's packaging only. But then again, it only cost $20 so what could I expect for the price paid.

 I would shop here again

Excellent in every aspect! Would recommend to anyone.

 I would shop here again

best Buy is always one of my favorites. It is fast and easy and the order is always on time, in great condition and a very good value. I've never had to contact them because of an error. It isn't as much fun as shopping in their stores, but almost as good (just don't get a chance to pick up the products to get a closer look).

 I would shop here again