BedBathStore.com

Dear BedBathStore Online,
I was very pleased with the delivery speed and ease of online ordering from your company.
However I am not pleased with the quality of the valances I ordered.
The fabric is not what I expected nor is the color of the fringe.
Please assist me in returning these items.
Online credit would be fine also.
Thank you Donna M Atkinson  mailto:donna.atkinson51@gmail.com

 I would not shop here again

I've had nothing but a positive experience shopping at BedBath Store Online Store.  I love the bathroom ensemble and have received many compliments.  My order was accurately filled and the delivery time was satisfactory.  Even when one of the items was on backorder, it was finally filled in the stated timeframe.  Thank you and I won't hestitate to use your company again.

Sarah A. Ralph
The Villages, FL

 I would not shop here again

Order wasn't accurate and customer service leaves much to be desired. Service rep had a stinking attitude when queried about my order. 
If you order from these people and they don't deliver exactly what you purchased, know that you will be subject to paying for return shipping PLUS a 10% "restocking fee" just to get the appropriate item shipped back to you. And they'll tell you in a rude NY accent: "That's our POLICY." ---- which I believe to be about the WORST explanation for anything these days. 
I will not be purchasing from this seller ever again. I will also recommend to others that you shop elsewhere. 

 I would not shop here again

Great prices, selection, and service. Thanks for doing an excellent job!

 I would shop here again

I would like to commend Emmalyn in Customer Service for her OUTSTANDING service.  Some of the curtains I ordered were out of stock, she emailed a possible solution and then called to ensure what I thought I ordered was really what I wanted.  She corrected my erroneous computer order and is having everything shipped at one time.   Service above and beyond the call will ensure I will return to your website for future purchases.  Cudos to Emmalyn!

Thank you,

Pamela

 I would shop here again

ONE OF THE MOST DELIGHTFUL EXPERIENCES ORDERING ONLINE...I AM REALLY IMPRESSED WITH THE SPEED OF DELIVERY THE ACCURACY OF ITEM DESCRIPTIONS AND OVERALL  SUPERIOR SERVICE...AND THE PRICES ARE EXCELLENT..  CUSTOMER SERVICE IS VERY KNOWLEDGEABLE AND VERY ACCOMODATING....I WOULD HIGHLY RECOMMEND THIS SITE...

 I would shop here again

they have a great selection of merchandise at very reasonable prices.  my order was delivered quickly.  I will definitely be ordering from BedBathStore Online in the future, as a matter of fact I'm already looking at some more products.

 I would shop here again

the shopping experience was complete and without event as it should be.

 I would shop here again

Product was back ordered and we were not notified.  We were extemely dissatisfied with the lack of attention to customer service.  We won't be using this service again. 

 I would not shop here again

The shipping for the order was estimated as 2-3 days. It actually took 2-3 weeks. This delay was too long.

 I would shop here again

It's been two weeks and my order still hasn't shipped.  It's been difficult to find out the status of my order.  There was no indication before purchasing that the products would be delayed.  I'm still not confident that I'll even receive my items. 

 I would not shop here again

I like the robes BUT because I ordered from you I somehow am now receiving Field & Stream magazine which I hate.  I did not order it or ok it and the only way I can cancel it is to go back through you.  what kind of sham are you running???  I am reporting this to the consumer fraud line!  clearly, I am outraged!

 I would not shop here again

good

 I would shop here again

I now do not trust this vendor and would NOT recommend that anyone orders through this site.
Delivery speed is non-existent.
Order had been place on the 9 Nov and by 19 Nov I still had NO product, no order status updates and no phone calls notifying me of a possible delay in shipment.
Deliver date was communicated at 4-7 days. It is now 10 and no sign of a shipment headed my way and the holdiays are coming.
Completely unacceptable service, if I could cancel my order without penalty I would.

 I would not shop here again

good selection, easy to order, timely delivery.

 I would shop here again

I found what I wanted with ease, ordered and received the order, all in a timely manner---no fuss, no muss Will definitely use the website again

 I would shop here again

quality of curtains was even better than it appeared in the photos

 I would shop here again

I ordered a comforter set on October 22.  On the description page it said it would ship in  2-3 days.  When I finished the order, I noticed that it said my order would ship in 1-2 weeks.  I was upset, but figured that I had failed to notice the change during the checkout process.  Well it is now Nov 15 and my order STILL HAS NOT SHIPPED!  If I check the status online, it still says it will ship in 1-2 weeks.  I emailed customer service  a week ago and they did reply to my question.  The reply simply said that they have not yet received the item.  No mention of when it would ship and no "we're sorry" or anything to acknowledge that they are very late.  My overall satisfaction is zero.  I will never order from this site again.  Oh, and needless to say, they charged my credit card on October 22.

 I would not shop here again

Briefly describe your shopping experience at BedBathStore Online Store:
I ordered a shower curtain over 2 weeks ago and it is just now being shipped. That is, after I contacted the seller 2 times.
I will not shop there again...

I spent over 35.00 for this shower curtain and we are building a new home and I thought since most online orders are very fast in shipping this would be the same. But, not so.
The person I contacted at BedBathStore told me she would have to get with the manufacture, that is where it was shipping from. I don't know if she was a thrid party or what. But, this is the slowest order I have ever placed with anyone.

 I would not shop here again

On November 9th I order two sets of Country Patch Ruffled Tier and Swag curtains for my kitchen and by November 13th I had my order. They were just as I expected them to be. The colors, designs and quality of the curtains are very good and I love them. It did take me awhile to find the curtains I wanted due to the selection variaty they had. My order went right through on the computer with no trouble, they also responded back very rapidly with a response to my order which was very polite so I did not have to talk to the customer service department.  I would be more than happy to order again from BedBath in the future as the need may rise.  I would also recommend them to others.  Thank you very much for the fast service. 

 I would shop here again

I returned my product the next by UPS on 10/30/09 along with a note and I still have not recieved my refund my mail or putting it back into my account. Please forward this on to accounting or who ever it needs to go to. I will follow up with a call.

 I would shop here again

I never have written a company before because I never had to. I will never shop with bedbathstore again.I ordered curtains on October 26 and was told I would recieve the curtains in 1-2 weeks.On November 10 I called to find out the status of the delievery and was told the curtains are on 3-4 week back order.They had no problem taking the $90.97 from my account on October 28. I was never contacted about the back order so now for my party this Saturday there will be no curtains in the family room that I just had done over.I will be happy to tell anyone who asks why there are no curtains on the windows not to shop with you..I am furious.     Anne McEntee Farrell

 I would not shop here again

It was fine. I would have like the item to be delivered a little sooner--took multiple days for the order to be filled (and it was a very small item)

 I would shop here again

Items out of stock and poor communications with customer as well as charging items upon order reciept rather than when items have shipped. I sit here today will a bill for merchandise I do not have nor have the items been shipped. I will be shopping elsewhere.

 I would shop here again

I ordered White-Lilas Crushed Flower curtins. On the sight I understood the full set top and bottoms. I recieved 1 pair rose valances and 1 pair of yellow valences. I called they sent a shipping lable to send back 1 week haven't recieved credit hopefully about another week or two.

 I would not shop here again

BEWARE!!! I ordered several sets of 2 different types of curtains and was billed for the order immediately. & nbsp;After a few days when I had not received the merchandise or a shipping/order status email,  I called customer   Read full review...

 I would not shop here again

Good selection of products. The comforter set is wonderful. The only problem I had at all was the estimated shipping date was 4-7 days and that was all the information provided.

 I would shop here again

The slow shipping is absolutely ridiculous.  I would have never bothered ordering if I would have known that it can take up to 6 weeks before they ship it.

 I would not shop here again

Horrifying. This can't possibly be a legitimate business. Are these a handful of people operating out of a storage unit or something? I never received an email saying my items were on backorder, I never received a shipping confirmation, and I can no longer get a person on the phone -- just a voicemail. The first time I called and found out about the backordering the girl on the phone was clearly trying to get the conversation to end because she couldn't give me any answers. I obviously will never receive what I ordered.

 I would not shop here again

Buyer beware - This store is a fraud. Do not be enticed by their low prices and seemingly ‘quality’ products. I placed an order for some bedding and curtains with them on 09/ 25 /09 and their website indicated it was due to ship "in 2 - 3   Read full review...

 I would not shop here again

Had looked everywhere for the bath rugs I wanted to match my bathroom.  It seems not many manufacturers carry a shade of rose (or pink) to match the curtains I have.  Your site was very easy to navigate and find what I wanted - and at a reasonable price.  I am planning on changing my bedroom and when I do, I definitely go to the BedBathStore website and also recommend it to my daughter, who is building a new home. 

 I would not shop here again

Everything done above expectations. Thanks

 I would shop here again

I'am disatisfied with this company. I ordered some curtains and never recieved a email or shipping notification from them. After a week of not hearing from them I sent them a email and they responded that one of the things I ordered was on back order. Poor communication. If my product doesn't come by the end of the week I will be cancelling it.

 I would not shop here again

7 days and my shipment still has yet to leave the warehouse.  4 days ago a notice was sent to the post office to expect it for shipping.  Yet it has not shipped.  My experience is not good so far.

 I would not shop here again

Arrived on time. Window curtains are perfect. Thanks

 I would shop here again

Everything turned out very well.

 I would shop here again

Beware of the return process. I returned a portion of my order more than a month ago and still haven't received my refund.  The color swatches and photos on the site are small and difficult to assess.  The color of the actual product was very different than I expected (hence the return)

 I would not shop here again

I received my item in the expected time frame. It was easy to complete my purchase from them. I was disappointed in the item, however.

 I would shop here again

Love the product but HATE the turn around time. I have purchased a few items for this site, loved what I bought, but it takes too long. Much longer than other sites. This time around was 2 weeks. That is almost unacceptable. When, I find things I like at Bedbathstore, I always google it to see if someone else carries that same item all because of the slow shipping. Other than the shipping, the site is good and I have been very happy with my purchases.

 I would shop here again

I had absolutely no problems and if I need something relating to bed and bath that I cannot find locally, I will certainly shop with them again.

 I would shop here again