Bass Pro Shops

I've shopped at my local Bass Pro for several years and have always had a great shopping experience. I think Cabelas has a better selection, especially camping/hiking gear, but Bass Pro is closer and gives me a 10% military discount. Cabelas rarely gives   Read full review...

 I would not shop here again

I ordered boots and it took 4 days to process the order. Another day gone by and they still have not shipped. Pretty poor customer service so far.

 I would not shop here again

Very good!

 I would shop here again

All 4 items i ordered showed in stock. A few days later I got an email that two were out of stock. A few days later I got mail saying one was not going to be reordered! I emailed to cancel the remaining item but was told there were no items left. 2 days later, the item I tried to cancel showed up on my doorstep. Pretty lousy order and tracking system.

 I would shop here again

Great merchendise and very very poor customer service....as I was buying in that store for many years it was ok...then I moved overseas...shipping charges were 40% of total price and other option 20 % was for me just not an option...why...becase they charged whatever they wanted...they have never complied with any messages which I left on purchase order, neither they took in consideration special instruction via chat service numerous times disregarding me like I don't exist...finally they just stole all the reward points off account...they didn't know how to damage me further...honestly...I don't have a guts or nerves to deal with people like that....

 I would not shop here again

easy to work with

 I would shop here again

Great!

 I would shop here again

the product was back ordered and i didn't revcieve any notification also the wrong expiration date on my credit card was a delay because no one contacted my to see about the problem I will still shop at bass pro but, I will visit the store to get my products.

 I would not shop here again

i love shopping at bass pro shop they have everthing i need for my fishing pleasure.

 I would shop here again

They have a method by which they calculate what kind of delivery they call "standard" in each particular case. My first order with Bass Pro Online included a few very small and light items, and the delivery charge they applied could cover Priority Mail twice. Despite that they sent the item by snail mail. It's been 10 days already, but the package didn't arrive yet. In addition to that, their choice of a carrier, USPS, doesn't even allow to track packages: you have a tracking number, but zero info about whereabouts of the package.

"You have to wait longer"- was all two different customer service reps told me. Apparently, delivering packages state-to-state takes longer than shipping them to Australia.:(

When I tried to tell them that they should review the shipping policy since waiting for two weeks is unacceptable (leave alone their choice of the least reliable and uncontrollable carrier), they said they had nobody to convey this feedback to.

Naturally, this was my first and the last attempt to buy anything from Bass Pro Online. Cabela's may be just a little more expensive, but they are fast and responsive to the customers needs.

 I would not shop here again

I ordered a GPS/Sonar combo on June 23rd, as of today June 29 they still don't know if it's shipped or still sitting in warehouse!! My credit card was charged on Monday 25th for the order. They have offered to refund the shipping charges,and upgrade shipping to 2-day, but I was expecting delivery by July 4th. Second level customer service couldn't tell me at 4:30 cst today if it had shipped or gotten upgraded to 2-day... :( :( :(

Seems like they need to do better job with shipping and warehouse information. All I was told was that the warehouse was running behind.

This gives Cabela's a good foot in the door now will order from them next time.

Can't comment on order accuracy or delivery speed as I STILL don't have the order.



 I would not shop here again

In all good but your prices are starting to climb up there with everyone elses you use to be far below,,,,just noticeing

 I would shop here again

ontime good selection

 I would shop here again

Received rod and reel combo. Rod was broken. Didn't get it returned to them in the alloted time. Now I have a reel without a good rod to use it with.

 I would shop here again

It was very user freindly. Had know problem finding what I was looking for. Great site, I wiil shop again.

 I would shop here again

I was quiet pleased with Bass Pro Shops, I would really like to see more products online

 I would shop here again

excellent

 I would shop here again

poor customer service. had to contact a store in Ga and they could not help fix problem. Had to go to a local store

 I would shop here again

Items ordered were available and shipped when promised.

 I would shop here again

Very Good

 I would shop here again

I've always enjoyed shopping at Bass Pro Shops, both line and in store.

 I would shop here again

I would shop here again

 I would shop here again

you need to open a store in New Jersey.. PA is too far and i hate paying high shipping. I would frequent the store as would a lot of my friends and club members i know and talk to

 I would shop here again

I ordered snap swivels and line. The line was in stock, but the snap swivels were not. An email said that the price and quantity for the swivels was sufficient to back order. The line came kinda late and a few weeks later a letter came that said the swivels would not be shipped. There was no offer of a similar product or size.

 I would not shop here again

Had to return the bag as one of the zippers was faulty. I reordered the same bag, and will have to wait to see how it was handled. I shouldn't have to pay the cost of returning a defecive item!

 I would shop here again

easy and good

 I would shop here again

Excellent!

 I would shop here again

MY SHIPMENT WAS LOST, BUT I PHONED AND IT WAS RESHIPPED

 I would shop here again

I did not like the back order but overall it was a good experience...

 I would shop here again

The item arrived with a broken housing from shipping. I contacted the manufacturer and requested a replacement. They sent a new housing out the same day at no cost to me. They were very polite and efficient in their assistance. I would highly reccomend the product and the company.

 I would shop here again

great

 I would shop here again

very good overall. However within days of order receipt I received email ad that one of the items I purchased is "on sale". Now I'm trying to find an easy way to contact them.

 I would shop here again

Found everything and received as promised.

 I would shop here again

I will shop at Bass Pro Shops again, just not on line. I couldn't find everything I wanted and found it very difficult to navigate. Returning to the catalog from checkout was impossible...

 I would shop here again

Very pleased

 I would shop here again

very good

 I would shop here again

I ordered this product online. I had to call customer service concerning the delivery of the product. I thought I would be able to track delivery online and that service was not provided. Overall product and service is good.

 I would shop here again

great

 I would shop here again

Good

 I would shop here again

Everything was as expected from a professional business transaction like Bass Pro Shop.

 I would shop here again