Barnes & Noble.com

Barnes and Noble Made Me An Amazon Customer by Joubert, November 6, 2002
Barnes and Noble’s online arm, bn.com, sacrificed me to Amazon for the cost of a CD. In what was most likely the worst customer service exchange the company suffered that week, I demanded satisfaction after the company admitted having an   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Barnes and Noble -- barnesandnoble.com -- bn.com by bluehawq, November 5, 2002
Barnes and Noble.com I just may be a bit biased here but I am strongly attached and in love with Barnes and Noble.com, not to mention their brick and mortar stores. I will admit their prices can   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent, just the best. by zvanputten, October 25, 2002
I purchased books online and they were in great condition. Easy return, took one back to the store for full cash refund. Used books look new. Free   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Incorrect book sent by gzank, October 17, 2002
This is my second bad experience with Barnes and Noble. The first involved a book that was so shabby that it should never have been passed off as a new book. Now I purchased a book as a gift. Barnes & Noble sent a paperback version instead of the   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Beware of availability status on bn.com website by sspsr, September 27, 2002
I've purchased 3 books in the beginning of august, 2001. bn.com shipped two of them in 3 days, eventhough the website said that "shipping within 24 hours" for all the three books. The third book was not shipped along with the others. I called   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Barnes&Noble -- Just As Good On-line as In the Store by pak-shopping, September 20, 2002
I love to browse bookstores. I now love to browse Barnes & Noble On-line. Buy two books and shipping is free! Huge selection of discounted books, videos, CD's and more. With Readers Advantage Card can save even   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Slow but cheaper alternative to driving to the store by chic_seeker, September 18, 2002
For the most part I love books. I devour the ideas in books. Yes, I am a book-a-holic. *smiles* Barnes & Noble.com with its many discounts add an incentive for me to expand my ever increasing library of books. This is the place to go to for   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

great site, exactly as advertised by joewill, August 21, 2002
Only used bn.com once, but was good experience. Bought 3 books for $13 and some odd cents. No shipping fees and delivery was in one package about 3 days after placing order. One paperback book was published in May 2002 and I could not find it at   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I like Barnes & Noble.com. by brattee, July 11, 2002
Shopping at Barnes & Noble.com is pretty easy, at least to me. I buy/trade and read a lot of books. Mostly True Crime, but there are reference books, romance, and some fiction that I'll pick up to read also. Navigating the site is easy. I   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes & Nobel (NY) by jerry_kremerov, July 10, 2002
***CRITICAL ANALYSIS AND SUMMARY*** Barnes & Nobel (BN) is one of the biggest book sellers in New York (Don't worry, I'll describe the site too). The stores are spacious and the selection is very good. When shopping on the web site it is very easy   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Great text book prices! by jennifer1998, June 19, 2002
I am attending night school and the text books are outrageously priced. When a friend told me to look online, I went to Barnes and Noble. Now I save anywhere from $60 to $100 dollars a semester by buying my text books online from Barnes and Noble. I   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

One Stop Shop for Media by jetskipoet04, June 13, 2002
Barnes and Noble's website is very user friendly and comprehensive. The specialize in books, but also carry music, video/DVD, magazine subscriptions, college textbooks, calanders, etc. They also have a searchable out of print book database. There is   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes and Noble is one... by Wigiwapa_dt1, June 11, 2002
Barnes and Noble is one of the easiest places to shop on the 'net. They have a great selection, easy access, as well as wonderful reviews for each item. They also have free shipping, and the ability to make a wishlist. BN.com is wonderful, simply because   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

I have bought many so... by snoopdog_freak_dt1, May 28, 2002
I have bought many so many things from Barnes and Noble I cannot count them all! The items were on time, and in good condition. The prices were cheap, but not the product. I would recommend this store to every one.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnesandnoble.com by meleahk, May 26, 2002
This time I was buying for my 16 year old daughter. Don't we all! And you would think she wanted clothes! Nope, she needed some books that she has to read and do reports on over the summer. (Poor baby, thought school was out, but hey, that’s the life   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

not recommended by junebug2, May 15, 2002
During the last holiday season, I ordered a couple hundred $s in books from bn.com. Over half of them arrived to me in less-than-new condition. Most of them were warped like they were exposed to moisture. A couple were smashed due to insufficient   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

Barnes & Noble Plus Free Shipping Equals A Great Deal by jro26, April 30, 2002
BarnesAndNoble.com I am a member of Mypoints.com and got a email saying Barnes and Noble is offering free shipping on orders of 2 or more books plus I get 2 points per dollar spent. Since I am taking a trip this week I wanted to get   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

The prices are low, the... by the1stkatlife_dt1, April 13, 2002
The prices are low, the shipping is even lower. But best of all, the shipping is *fast*! The books we have ordered from Barnes and Noble have arrived weeks before any other book supplier, including our local bookstore.   Read full review...  I would shop here again	Overall Rating: On-time delivery:

I LOVE Barnes and Nobles!They... by Lizzy_dt1, April 7, 2002
I LOVE Barnes and Nobles!They have a wide range of selection,prices,ect.They always have what you're looking for whether it's for school,casual reading,activites,fiction,non-fiction,biographies.They have it   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes and Noble! Great! by dizix, March 29, 2002
Barnes and Noble must be the best book store in all of the world, they provide an excellent environment for individuals who really like to research a book before they buy it. Barnes and Noble is a place you can go on a Saturday afternoon to have a cup of   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

great!!! the shrek video i... by farrah_dt1, February 23, 2002
great!!! the shrek video i had ordered was in super fine condition and i got it within the said week. the "store" was very accesible and one could easily shop and not feel like weird or something. i give 3 thumbs up to   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

WOW. how much better can... by Tonne_dt1, February 19, 2002
WOW. how much better can it get!? I mean the ease of everything on the order form, the speed of delivery, the amazing customer service, and the selection is from here to the moon. This is an awsome way to get what you want and never leave the comfort of   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes and noble was... by Jacqui_dt1, February 14, 2002
Barnes and noble was great. I only shopped their once, but it was the easiest thing i ever did on the internet. I went through hundreds of things, looking for best prices and what i was interested in. the delivery was on time too. i would go there   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes & Noble was the... by NYCLeslie_dt1, February 6, 2002
Barnes & Noble was the only online bookstore to carry the book I was looking for. Since I had purchased from them in the past, I was able to access my account and automatically fill in my shipping information. Plus, since I am located in Manhattan,   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes and NOT so Noble by bengy221, January 28, 2002
I have shopped at B&N.com several times with the same results. I never end up with everything I ordered and the things I DO receive are late! I am a frequent amazon.com shopper and would recommend them over B&N.com any day. This latest   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

bn.com and amazon.com - fighting for the top spot by petecaron, January 20, 2002
I have made numerous purchases both at bn.com and amazon.com and have had better luck in recent months with Barnes & Noble. They have stocked a better variety of used versions of the books I've needed and given me the option of having the new copy or   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Barnes & Noble.com - For the Christmas Rush ... by KMINER, January 20, 2002
December 9th and I am still not done with holiday shopping ... what was I going to get my mother in law again? That's right, the book I saw on Epinions .... the one I meant to order ... I never ordered it!   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

A Good Bookstore by mjmi1969, January 18, 2002
I have frequently purchased books from this company and I have found them to be very good. They have significantly improved from a year ago when at that time I encountered frequent problems with their website and customer service. As of late, I have   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

The only place I go for books!! by jander01, January 8, 2002
My needs are easy when it comes to bookstores. I want a large selection that includes some really obscure topics, I want quick delivery, and I want savings off retail prices. Based on these requirements, I have always been satisfied with my experience   Read full review...  I would shop here again	Overall Rating: On-time delivery:

B&N doesn't deliver what it promises by senornoodle, December 26, 2001
I had some videos to buy for my nieces for Christmas, and I was lured to Barnes & Noble's site by their offer of free shipping for 2 or more items, and the promise of delivery by Christmas for all orders placed by December 18. I went shopping   Read full review...  I would not shop here again	Overall Rating:

"Available immediately" must not mean what I think it means... by Stacimd000, December 18, 2001
I placed an order with BarnesandNoble.com on Wednesday, the 12th of December. B&N had a special promotion which offered free three-day shipping with UPS if you: *order more than one item *all items you select are designated as being   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

A Noble shopping experience. by kfarst, December 18, 2001
I like the idea of online shopping. No lines, no crowded parking lots, and no screaming babies (unless you count the ones in my office...but's that another story!) But there is something a bit unnerving about sending your credit card number blindly off   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

So far I prefer amazon.com by burmistrz, December 11, 2001
I am a happy customer of amazon.com and half.com but one day I decided to give Barnes and Nobles' bn.com a try. Actually the main incentive was $5 discount and the free shipping. Apart from this their prices are not that much different from competitors,   Read full review...  I would not shop here again	Overall Rating: Customer service: On-time delivery:

THE BEST online bookstore by moleed, December 7, 2001
My very first purchase online was from Barnes and Noble.com. Not only did I find the book I was looking for, but it was reduced in price!!!!!! And there were several printings to choose from. The order was delivered when they said it would be   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

i thought that this was... by new_shopper_dt1, November 30, 2001
i thought that this was a good site. i most enjoyed the on-time deliveries and the costumer support was good. i found the ease of ordering the worst, but iam an inexperianced internet   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Fast delivery and good customer... by ennamaria_dt1, November 30, 2001
Fast delivery and good customer support; I would definitely buy again from Barnes and Noble. Their free shipping offer is also   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

The name I have known and trusted sells books online! by azielinski, November 30, 2001
I have been shopping at Barnes and Noble for as long as I can remember. I loved them when I was going through the store, browsing and buying good books to curl up with. I hated them during college when I thought they were making a lot of money selling   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

stores are good, i like... by Jiggallo10_dt1, November 29, 2001
stores are good, i like the prices and stuff that you have in them. They have so many things to choose from. CDs, DVDs, Phones, TVs, Movies, etc.   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Never Have to leave your home to Read a great book! by BellaBaby, November 29, 2001
Barnes and Noble, is a great store to shop in person and also online! Barnes and Noble, not only has a great selection of books, they also have music, dvds, vhs videos, and magazines. Something else that I have recently found very exciting, is   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

Excellent communication, prompt delivery and... by seeeye_dt1, November 24, 2001
Excellent communication, prompt delivery and they always seem to have what I'm looking for. Also I love the "buy 2, get free shipping" promotion. Can't beat   Read full review...  I would shop here again	Overall Rating: Customer service: On-time delivery:

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