Barnes & Noble.com

I have been a Barnes & Noble.com shopper for a long time and a very big supporter of their customer service...it has always been exemplary...until now. I placed an order and included some pre-order books. When I received my confirmation it showed a   Read full review...

 I would not shop here again

This company has the most horrible customer service I have experience in a while. The supervisor that I spoke with was rude and completely non-apologetic that the book set I had ordered on 8/15 had not shipped by 8/20 (although the order status showed   Read full review...

 I would not shop here again

I love this store...how can one not? Every book you could want is there...and if it isn't they can get it. I have found books there that my kids needed for school and had to order. I am in networking and have needed certain books for networking that were not on the shelf, but they were happy to find and order those for me also....I have never had someone give me a hard time while helping me with my searching...which on occasion have been in vain, but they help has always been there for me. My kids and husband also feel the same way.
At one point my husband was looking for a book we thought was out of print, an employee was not only able to find the book but able to place an order for it and had it delivered to the store, called us about it personally and we picked it up three days later.
Each time I find myself surprised by the amount of help I receive while I am there and the books I find in every nook and cranny.

 I would shop here again

Sent the WRONG book not once but TWICE! I was told the second time that I could return the book to the B&N store near my house. What a joke! The customer service Reps were RUDE, totally disinterested in my situation and seemed particularly irritated that I was "bothering" them with a problem that B&N.com had created. They let me know right away that they have no connection with B&N.com. When I first approached the customer service desk an employee was walking away from the desk and I asked if she worked in customer service, she seemed particularly irritated and said rudely, Yes! But I'm helping another customer! I have never been treated so rudely and dismissed so quickly by people who are suppose to be "helping" the customer! The only time I will buy from them in the future is if I am dying and I need a book that only they sell to save my life!

 I would not shop here again

Because I've been a voracious reader for as long as I can remember - according to family lore, I've been reading since I was two years old - it's only natural that I would love books and bookstores. I've visited quite a few in my lifetime, ranging from   Read full review...

 I would shop here again

The Barnes & Noble.com website is TERRIBLE!

I was unable to log in while trying to purchase an item today. (Why require shoppers to log in to make a purchase anyway? I don't have to log in when I walk into their store!)

These jabronies wanted me to give them $25 bucks a year to get the good price! Plus, while my book qualified for "Fast and Free" delivery, I had to spend MORE MONEY to get it!?!?

I placed the order for the product on ANOTHER companies website for LESS MONEY and the transaction was completed in seconds!!!

No LOGIN...NO BS...NO CONDITIONAL PRICING!!!

I'll NEVER do business with Overstock.com again!

 I would not shop here again

I have often said that if I could keep myself OUT of book stores, I could literally go around the world! HA! Barnes and Noble is fabulous. I think in all the years I have gone to the store, I’ve only once not found the book I went for and they ordered   Read full review...

 I would shop here again

If you're a student like me, odds are you're spending obscene, insane (ha, obscane!) amounts on textbooks. I'm in a professional degree program (grad school), so you can imagine what my textbook bills are like! Luckily, I figured out early that there   Read full review...

 I would shop here again

Barnes & Noble.com has always been one of my favorite online stores. I have been faithfully shopping on their site for about 4-5 years now. I have made many purchases. Every thing for books as Christmas gifts for adults to ones for children. I must be   Read full review...

 I would shop here again

I am a great fan of Barnes & Noble.com, and I have been so for about six years. The site provides a great and reliable service, and I always trust that I will get what I paid for at the time when I expect it to show. Throughout my college years I   Read full review...

 I would shop here again

I have been a college student for quite some time. Barnes & Noble online has saved me a lot of money for the last few years. I regularly take advantage of their free shipping, use the membership card, and use all coupons they email out to me. I recently purchased three books that would have costs me $50 through the campus bookstore for $20 using bn.com.

I have never had a bad experience with them. I buy all my textbooks and gifts from them instead of going to our local store. If I order a book on the weekend, I will have it in hand via UPS on Tuesday using the Standard FREE shipping. On my most recent order, the books shipped out on Monday and I had them by Thursday afternoon. I used the to purchased my Christmas gifts at the last minute and had no problems with the items being delivered.

A new feature that they have added to their site, which helps me out a lot, is to find a book at a local Barnes and Noble. No more going to the store expecting them to have a book in stock and they don’t.




 I would shop here again

Attention, STUDENTS! I've always used Amazon.com to get my textbooks and never had a slightest problem. This time, as I was given a gift card, I decided to go with B&N. Big mistake. I placed my original order on February 28. It promised within 24 hours to ship out- it turned out to be 3 days. Then UPS misplaced the package and now it's lost. B&N is taking 8 business days (in my case 12 days with two weekends) to track it down, and in the meanwhile, B&N will not ship out a replacement order. I was told if the package doesn't turn out after that period of time, I MAY receive a credit back, but if the package is found, B&N will not give me a refund. A new session is starting at my school next week, and I don't even have the books. Other retail services would immediately replace your order upon notification, and then worry about the lost items (happened to me a couple of times in the past)- not so with Barnes & Noble, folks. Today is March 16. I placed an order of the same books with my trusted Amazon.com last night.

 I would not shop here again

Before I discovered Amazon Prime, I always used bn.com. They have a pretty good selection of books, both new, used and out-of-print. Plus, if you spend at least $25 they ship your order to come the next day for free (same day if you are in NYC). But   Read full review...

 I would shop here again

I recently professed my love for Barnes and Noble in another review. However, this love devolves into a love-hate relationship when it comes to the online part of the company (www.barnesandnoble.com or www.bn.com).   Read full review...

 I would shop here again

Barnes and noble online book store is one of the most famous online stores. It is one of my favorite websites to shop for the best books at reasonable prices. I never faced any problems placing order with this website. I am in love with this online   Read full review...

 I would shop here again

I ordered 2 books before Christmas and still have not received them. I have tried tracking them via the link they gave me to Drop Ship Express. I can not access Drop Ship Express's web page and keep getting an error message. I sent a not to Barnes and Noble 3 days and ago and still have not had a reply. I have been a long time customer of B & N but think I will switch all my business to Amazon from now on after this terrible experience.

 I would not shop here again

"Fast&Free Delivery" is worse than Amazon's free shipping when it used UPS exclusively. On almost everything I ordered, BN said it "usually ships within 24 hours" - to me, ships means it is boxed up and given to the delivery person within 24 hours   Read full review...

 I would not shop here again

I used for many years to get my needs through Amazon which was run smoothly .but this time they told me it may take up to 10 days to arrive so due to my urgency I tried to get quicker service and I found their company offering a delivery within 4-7days,   Read full review...

 I would not shop here again

I used the Barnes and Nobles online service for the very first time, and sadly, will not use it again. I ordered some books and CD's on the 20th of December. Today is the 5th of January. I still don't have my stuff. I emailed Barnes & Nobles, a week   Read full review...

 I would not shop here again

Watch out, Barnes & Noble "fans." This store is about to go the way of Amazon. As other reviewers have noted, they respond to emails and their online forms with template answers, usually off-the-mark due to non-English-speakers (read: East Indian) who   Read full review...

 I would not shop here again

The worst customer service I have ever received. Ordered and paid for 4 books. Received 2 after a reasonable amount of time. Send email to provider of remaining 2 books as instructed by Barnes & Noble. Never received a reply. Send Barnes & Noble service an email and then received 4 different emails with 4 different dates when I would receive the books. Each date delayed receipt until I finally asked for a refund. Was told I would get a refund but instead got another email stating that "well we may say 4-14 business days for receipt but we really mean at least 20 business days. If you don't receive by then, let us know." To date, have not received books or refund. Will never, ever use this service again when they rely on other book stores to provide their books and they have no control.

 I would not shop here again

I never got used to online shopping that much when I was living in Canada. Well, there is that thing called eBay but that’s another story. Most of the things I actually did want would cost a lot in shipping and would usually come from out of the   Read full review...

 I would shop here again

I was a bit confused at first how to enter my B&N membership number online...shouldn't it ask you right away? Anyway, you have that option right before check out. I saved $10 and qualified for free shipping. The site had a completely sold out book (in stores and on Amazon) and I was ordering 6 copies! Overall, it was a great experience.



 I would shop here again

I live on their website and will always keep them in my favorites! I love their clearances and absolutely enjoy going through the masses of their books on their site.

I've ordered audio and hard and paper books from them and have never had a problem with the product or service or shipping.

Their site is filled with endless supplies of books and you can always find the book you want (unless it is out of print) and sometimes even then you can get it through them.

They have one of the best customer support teams out there on the web.

 I would shop here again

I love to read and though I usually rely on the local library for my books some books are not available and or some are worth owning. BN is by far the best book store out there online or in person. They have everything including rare and used books (online) and delivery and service is great. They are a bit expensive (even with membership-which also costs $$)

 I would shop here again

I love Barnes & Nobles! Its one of the best sites, I've always liked the store, and glad that they have available for me to get my reading done.

 I would shop here again

I say DO NOT buy from B&N on the web. It is terrible. The customer service is non-existent, the prices are way higher than Amazon (even if you buy B&N's $25.00 "member card", you can still get everything cheaper on Amazon). I have horror stories of returns I tried to make and they were "never received by the warehouse" even though I have Priority Mail delivery confirmations to prove they did arrive. I had to call my credit card company, dispute it all, then after many months, my credit card company even gave up on them and issued me a refund on their own because it just wasn't worth dealing with them. I always tell my friends and family now: DO NOT BUY ME GIFT CERTIFICATES TO BARNES & NOBLE. The store itself is great, but you can STILL get cheaper books, movies, EVERYTHING from Amazon.

 I would not shop here again

Okay okay, I know I don't read much and I am extremely picky about what I read. I don't like the romantic books filled with love scenes or tear-jerking lines nor do I like the fantasy books where everything is magical and enchanting. But when I do find   Read full review...

 I would shop here again

Barnes and Noble is a fine bookstore. I like to browse the aisles there and love the fact that they've got comfy couches and good coffee in the store. It's a great experience. The reason it works is that the folks from B&N realized that buying books   Read full review...

 I would shop here again

My shopping experience was very easy. The web site is very clean cut and direct, making it very simple to find exactly what you are looking for. Checkout is also very simple and adding or subtracting items from the cart was just as easy. I also received my item in a very timely manner.

 I would shop here again

I ordered a hardcover book and received it damaged. The sleeve was ripped and the edges were flattened from being banged around. I returned the book not online but at a B&N store. Re-ordered the same book plus a DVD (I had a gift certificate) thinking it was a fluke and the next package would be fine. Received the package with even more damage, the hardcover book had a rip on the sleeve that progressed onto the cardboard cover. It's a pretty thick cover, it must take a lot to rip it! The book also was stained in one corner that looked like mold. The DVD was fine, was dusty but the DVD worked and I was able to dust it off. Will never order from this online store again!

 I would not shop here again

I had heard of B&N online store a lot and had visited a lot as well, but never had purchased (because if you do shop online a lot, many other online book stores offer better price. when I compare price, I usually choose to buy at other store). But when   Read full review...

 I would shop here again

The first impression is often a lasting one; I went to B&N.com to purchase a reference book and was given three prices... the first was the b&N store price, second was the on-line price and last was the MEMBER price. I decided to become a CLUB-MEMBER and enjoy the " discounted member rate" after joining I was notified I could not order the book I needed until I received the MEMBER #. Three days later I go to purchase the book and there is only two prices.. regular price and " discounted MEMBER price" what BS. Call customer service and was informed they held the right to change prices as they see fit..and MS. MAVIS (the customer service manager) also stated that they have changed the prices during check-out process. I will not shop and do not recommend anyone shop B&N or their affiliates.

 I would not shop here again

I bought a five book order on Barnes and Noble.com with standard shipping. The package came 6 business days later- a day later than stated on there 3-5 business day standard shipping policy. I guess its okay if you order books for bedtime reading, but if you really need a book, I wouldn't rely on the delivery speed.

 I would not shop here again

Placed a single order for two books. The content / scope of the books was not what was anticipated. Returned both books in a single box / shipment. I had to contact customer support several times to track down the return. They finally credited me for one book but not the other. This has been going on for over 4 months. I think it's time to contact the Attorney General.

Definitely would not use this site again.

 I would not shop here again

I used to buy everything but the kitchen sink at Amazon. Then, I discovered that I could use my 10% off card from Barnes & Noble stores at B&N.com. SO, I began to use them. Things went fairly well for awhile, then weird stuff happened. On one order, I received 2 books instead of the DVD's I ordered. On another order, I received 2 of the correct books and one incorrect book. Then, on yet another order, I ordered 6 books and returned 3 and they said they had no record of the return. I had a PO receipt and because I put a book from a different order in with the 3 books from this order to save on postage, they BLAMED ME for putting them all in one box. Nowhere on their site that I've seen tells you not to do this. They treated me like a common criminal. Their warehouse operation is very poor. I put 4 books in one box and they claim it only had one book in it??? CAN YOU SAY NIGHTMARE??? Stick with Barnes and Noble stores, Amazon.com or go to Borders. B&N.com is one terrible experience!!!

 I would not shop here again

Delivery time was excellent. I have ordered from B&N several times with no problems whatsoever. This store has an enormous selection of books and reasonable prices. Their service is excellent and I am very satisfied with this company.

 I would shop here again

I ordered 2 books on December 18, and was promised "fast and free" delivery within 3 business days, in time for Christmas. Today, 2 days later, I get an email saying "sorry, due to an unexpected error your shipment will not ship for another 1-5 business days." The order status online confirms the items will be shipped on December 26! Now I have to hunt down the books in stores, or pay for expedited shipping on Amazon. B&N has cost me money and time, and I will never shop here again.

 I would not shop here again

I shop Barnes & Noble.Com all the time.They have many books and magazines to choose from.They have their own children's section,magazine section,game section.They even have their very own star bucks in the store so they can get something warm to drink while they read.The prices are reasonable,and fair.The customer service,delivery speed,order accuracy,and most of all the over all satisfaction is always great.

 I would shop here again

I really enjoy buying books from Barnes and Noble. It's very easy. The search is quick. The checkout is simple. They have just about anything you could want and they always send a confirmation email. I would rate B&N an A+.

 I would shop here again