Barnes & Noble.com

Full review
Barnes & Noble did not honor their commitments to me.  Their Customer Service representative offered no service to me and seemed focused merely on getting me off the phone.
On 18 December I ordered two "in stock" items from the Barnes & Noble website.  Because the items were in stock, the site advertised shipping within 24 hours and free 3-day delivery.  It specifically advertised that in-stock items would be delivered before Christmas.
A few hours later I received an e-mail confirming my order, advising me that the order had been "scheduled to ship," and confirming that it was being shipped by "Expedited Delivery (3 business days or less)."  I received another e-mail on 20 December informing me that my order was "packed and ready to leave our warehouse" - later than the promised 24 hours for shipping but still in time for delivery before Christmas.
By mid-afternoon on 24 December when I had not yet received my package, I checked the tracking information and found that it was scheduled for delivery on 29 December.  The Customer Service agent who answered my call to B&N asserted that my order wasn't shipped within 24-hours because it fell over a weekend (I ordered on a Thursday), that it left the warehouse on Monday the 22nd, and that the expected delivery (26 December by her records, but still 29 December according to the tracking website) was within the promised 3 business days because of the Christmas holiday on Thursday.  She then had the audacity to ask if there was anything ELSE she could help me with.  I expressed my dissatisfaction with their promise of 24-hour shipping, their misleading shipping information provided to me on the 20th, and their failure to meet their commitment to deliver stocked items before Christmas.  She stated that she had answered my questions and again asked if there was anything ELSE she could help me with.
Failure to meet commitments, no warning of the failure, and unresponsive customer service will send my business elsewhere.