Backcountry Outlet.com

Full review
I have shopped at BC.com and BCOutlet.com numerous times. Recently, I ordered a wetsuit from Backcountryoutlet.com; after I placed the order, I found out from an acquaintance that the wetsuit being advertised was not the wetsuit they received (a newer 2007/2008 model was being advertised, but the 2006/2007 model was being shipped). I contacted backcountry and was assured it was the newer model.

Of course, I received the later model, as expected. I contacted a rep at backcountryoutlet using their online chat, and explained the situation, and gave them an idea of how to rectify the problem. That same suit was on sale a couple days before I ordered it for a substantial amount of money less than I paid. I requested that they reimburse me for that amount, and I'd keep the suit, since it was misleading how the suit was represented on the site, and I was assured it was a different suit. Sure enough, they had no problem with that. Backcountry and Backcountryoutlet are a great example of how a customer should be treated. I have found no equal in online shopping. I have shopped there in the past, and will continue to shop there in the future. Kudos to BC.com and their customer service! They made a completely positive experience out of one that could have gone sour.