Back To Basics Toys

Full review
Hands down the WORST company I have ever dealt with. On their site they say to phone about shipping costs for international orders. I phoned, was told I would be phoned back. I never was, so I called again. I was told I needed to place my order first, and that they would call me before they shipped. They never called, and a week and a half later I received a box of merchandise I had not ordered, on which I had to pay import duty and taxes, that contained no invoice, so I couldn't even tell if and how much the company had charged me. After FOUR more phone calls (each ending with a promise to get right back to me about my problem) I still don't know if they've charged me, or how to return the merchandise I didn't order and recoup the duty and taxes I paid on it. I still have not received the merchandise I did order, nor have I ever even been told what I wanted to know in the first place: how much shipping would cost.
I will say the customer service people are exceptionally polite, but polite becomes meaningless when there is no progress toward resolving any problems.